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Added 10 mins ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 11 mins ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
Contribute to the Americas Middle Market P&C operating plan and shape the strategy for Middle Market across Canada, aligning portfolio priorities with business objectives, market conditions…
Added 11 mins ago
AT
Founding Director of Marketing - Broad Republic
American Tall
Mississauga, ON
- Full-time
…is an exciting opportunity to build and execute a marketing strategy from the ground up, driving brand awareness, customer connection, and meaningful business growth. Blending brand…
Added 11 mins ago
PR
Senior Supply Chain Analyst
Paramount Resources
Calgary, AB
- Full-time
…Toronto Stock Exchange under the symbol POU. Through a focused strategy, advanced technical expertise, and financial depth, we have proven ourselves as one of Canada’s top performing…
Added 11 mins ago
MC
Network Engineer (35135)
Myticas Consulting
Ottawa, ON
- Full-time
Develop strategies to help partner business units implement and manage network service architectures.
Added 11 mins ago
CG
Senior Manager, ERP
Calian Group
Ottawa, ON
- Full-time
…from a primarily support-focused organization into a strategic business partner that drives transformation, process improvement, modernization, and organizational growth. The successful…
Added 11 mins ago
N(
Program Assistant (Temporary), School of Manufacturing and Automation
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
This position reports to the Academic Strategy Operations Manager/Administrative Team Lead and primarily provides administrative supports to the Academic Chair and Associate Chairs with…
Added 11 mins ago
TA
Recruitment Manager-FR
Top Aces
Dorval, QC
- Full-time
Develop and execute the recruitment strategy in alignment with workforce plans and business priorities.
Added 11 mins ago
T
Manager, Business Management
TD
Toronto, ON
- Full-time
Manage a diverse portfolio of business management activities for complex or high-risk functional area(s), and implement policies, processes and/or initiatives to meet business management,…
Added 11 mins ago
T
Account Manager, Small Business
TD
Georgetown, ON
- Full-time
Small Business Banking is a dynamic division within the Business Banking Portfolio at TD, with a vision to be the Official Partner of Big Dreams for Canadian small and medium-sized…
Added 26 mins ago
A
Senior Real World Data Scientist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
You will also help shape Alexion/AZ’s RWS data strategy by supporting due diligence on data vendors and offering informatics support for Therapeutic Area data acquisitions.
Added 26 mins ago
N(
Dean's Office Assistant, School of Construction and Building Sciences
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…individual to join the team supporting the Dean and Academic Strategy and Operations Manager…
Added 26 mins ago
VI
Manager, Yardi and Financial Systems
Vital Infrastructure Property Trust
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
A proven partner in healthcare infrastructure: Vital Infrastructure invests in, manages and partners with healthcare providers to support essential healthcare infrastructure. We're a real…
Added 26 mins ago
CC
Bilingual Senior Service Manager - Hybrid
Canon Canada
Montreal, QC
- $117,100 to $131,800 CAD / year
- Full-time
Strategic Execution: Translate enterprise service strategy into actionable regional tactics, aligning local service operations, sales, and support functions around shared growth objectives.
Added 26 mins ago
ST
Senior Humanitarian Advisor
Save the Children Canada
Toronto, ON
- $75,543.87 to $90,652.65 CAD / year
- Full-time
Engage with institutional and non-institutional donors to pursue humanitarian funding aligned with organizational strategy.
Added 26 mins ago
W
Senior Manager, Merchandising Planning
Walmart
Mississauga, ON
- Full-time
…partnering with Merchandising and cross-functional teams to shape business strategy based on market trends, consumer insights, competitive dynamics and internal business priorities. The…
Added 26 mins ago
AG
Search Lead
Adelphi Group
Toronto, ON
- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
Added 26 mins ago
Graphic Designer
BGBx
ON
…breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives,…
Added 26 mins ago
NA
Program Assistant (Temporary), School of Manufacturing and Automation
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
This position reports to the Academic Strategy Operations Manager/Administrative Team Lead and primarily provides administrative supports to the Academic Chair and Associate Chairs with…
Added 26 mins ago
OG
Social Media Manager
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Social Media Manager in Vancouver. This position leads the overarching organic social media strategy and day-to-day channel management for Onni’s corporate brand,…
Added 26 mins ago
M
Sr. Specialist, Partner Rewards and Strategic Initiatives
Manulife
Toronto, ON
- Full-time
The Sr. Specialist, Partner Rewards and Strategic Initiatives is responsible for the end-to-end management of the Partner Rewards Program and provides analytical, reporting and execution…
Added 41 mins ago
Director of Firmware Engineering
Celero Communications, Inc.
Ottawa, ON
Pre-Silicon Verification: Establish and lead the pre-silicon firmware verification strategy using simulation, co-simulation, emulation, and FPGA prototyping. Partner with design…
Added 41 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Vancouver
Scotiabank
Vancouver, BC
Working closely with Regional Director/Market Lead to analyze market opportunities and develop appropriate business development, referral and partner inclusive strategies
Added 41 mins ago
D
ServiceNow Cyber Sales Executive (Senior Manager)
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 41 mins ago
MR
Business Development Executive
MyGreat Recruitment Inc.
AB · Alberta, Canada
- $200,000 to $400,000 CAD / year
- Full-time
Develop and execute a business development strategy for Western Canadian markets

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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