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Added 6 mins ago
Senior Manager, Lifecycle Marketing
Toast
Canada
Knowledge of customer segmentation, propensity modeling, lead scoring, product usage signals, customer health scoring and revenue attribution.
Added 6 mins ago
SG
Business Development Manager - Solar
SOLV4EX Group
Richmond Hill, ON
- Full-time
…support, while the BDM remains engaged in customer development, product opportunities and regional solar growth. The position draws on internal product and technical resources as…
Added 6 mins ago
PF
Project Manager, Professional Services
PureFacts Financial Solutions
Toronto, ON
- $110,000 to $120,000 CAD / year
Collaborate with development teams, business analysts, architects, and product managers to ensure technical alignment.
Added 6 mins ago
Senior AI Platform Engineer
Scotiabank
Toronto, ON
The Senior AI Platform Software Engineer will lead the design, development, and operation of scalable software platforms that enable enterprise teams to build, deploy, monitor, and govern…
Added 21 mins ago
N
Personal Lines Account Manager
Navacord
Elmira, ON
- $55,000 to $65,000 CAD / year
- Full-time
…relationship building. You report to the Personal Lines Team Lead and can be hybrid in either the Elmira or Chatham…
Added 21 mins ago
AD
Shipper / Receiver
Avery Dennison
Kitchener, ON
- $18 to $23 CAD / hour
- Full-time
…and efficient rolls, packaging, and labeling of the finished product according to customer specifications and Avery Dennison standards. This role will be 8 hours per day 40 hours per…
Added 21 mins ago
SI
Senior Product Manager
Spruce InfoTech Inc.
Toronto, ON
- Contract
Significant experience in technical product management or product ownership, including developing product strategies, technical roadmaps, prioritization frameworks, and business cases, and…
Added 21 mins ago
N
Personal Lines Team Lead
Navacord
Elmira, ON
- $70,000 to $80,000 CAD / year
- Full-time
The role of Team Lead is responsible for guiding and motivating a team to achieve company goals while fostering a positive and collaborative work environment. This role focuses leadership…
Added 21 mins ago
GM
[Disney Dreamlight Valley PC/Console] Analyste de données sénior - Senior Data Analyst
Gameloft Montreal
Montreal, QC
- Full-time
Relevant du Live Ops Studio Lead, vous serez la référence analytique de l'équipe. Vous contribuerez directement aux décisions stratégiques du jeu grâce à des analyses approfondies, tout en…
Added 21 mins ago
ET
Senior RFIC Product Engineer (NPI & Yield)
Emtar Technologies Inc.
Vancouver, BC
- Full-time
Failure Analysis & Root Cause: Lead technical investigations into yield excursions or reliability failures. Utilize FA techniques to determine if issues stem from fab process shifts,…
Added 21 mins ago
RE
Lead Structural Engineer
RedBranch Executive Search & Recruitment
Mississauga, ON
- $95,000 to $115,000 CAD / year
- Full-time
Our client is a well-established manufacturing and engineering company based in Mississauga, and they are looking for a Lead Structural Engineer
Added 21 mins ago
VC
Demand & Content Marketing Lead | Responsable Marketing de la Demande et Contenu
Valsoft Corporation
Montreal, QC · Saint-Laurent, Quebec
- Full-time
We're looking for a Demand & Content Marketing Lead to build Sadie Concierge's marketing from the ground up. You'll be the hotel division's first marketing hire, reporting to the VP of…
Added 21 mins ago
GL
Frontend Engineering Lead
Geomagical Labs
Remote, Canada
- Full-time
- Remote
● Lead the technical direction of a flagship product within the IKEA ecosystem.
Added 21 mins ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
Lead customer facing technical and security discussions throughout the sales cycle, including discovery sessions, architecture reviews, and solution workshops.
Added 21 mins ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
Lead customer facing technical and security discussions throughout the sales cycle, including discovery sessions, architecture reviews, and solution workshops.
Added 21 mins ago
TI
Technology & Architecture Solution Consultant
Tecsys Inc.
Remote, Canada
- Remote
Lead customer facing technical and security discussions throughout the sales cycle, including discovery sessions, architecture reviews, and solution workshops.
Added 21 mins ago
T
Performance Engineering Lead
TD
Mississauga, ON · Toronto, ON
- Full-time
Strategize & lead testing of TD Bank's production like infrastructure with a focus on automation & scale
Added 36 mins ago
RA
Staff Software Engineer, Platform
Rivian and Volkswagen Group Technologies
Remote, Canada
- $137,300 to $181,890 CAD / year
- Full-time
- Remote
Partner with product, design, client, security, and other engineering teams to turn customer and business needs into durable technical solutions.
Added 36 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
…users, you will serve as a senior hands-on practitioner and HFE technical authority supporting multiple programs. By applying HFE principles and relevant standards, you will help deliver…
Added 36 mins ago
B
Team Leader, Advanced Technology Group
BRP
Sherbrooke, QC
- Full-time
We are looking for a Team Lead, Advanced Technology Group with a background in mechanical engineering to lead part of the Advanced Technology Group at CTA. As a BRP employee working within…
Added 36 mins ago
B
Process Integrator Lead
BRP
Valcourt, QC
- Full-time
We are looking for a Process Integrator Lead with a strong technical background to accelerate the adoption of our methodologies, standards, and development toolsets across our various…
Added 36 mins ago
CT
Team Lead, Space Planning
Canadian Tire Corporation
Toronto, ON · Retail City
- Full-time
Reporting to the Space Planning Manager, the Team Lead provides day-to-day leadership, guidance, and technical support to a team of Space Planning Specialists throughout the planogram (POG)…
Added 51 mins ago
K
AWS Cloud Engineering Team Lead
Kyndryl
Toronto, ON
- Contract
Our financial sector client requires the services of an AWS Cloud Engineer Team Lead to support the Cloud Platform and Product Components
Added 51 mins ago
TS
Director, Program Management
The Salvation Army in Canada
Canada
- Full-time
The ideal candidate combines deep technical understanding with exceptional communication skills and a collaborative mindset. They lead from the front - setting the pace, modeling best…
Added 51 mins ago
ET
Python Developer
Envision Technology Solutions
Toronto, ON
- Full-time
Partner with engineering, product, operations, and compliance teams to translate business needs into clear, actionable technical requirements and specifications.

Thumbtack

Manager, Operational Foundations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00. · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 4, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Commercial Strategy Team

The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack's partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don't fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue grows.

About the Role

As the Manager, Operational Foundations, you will lead the team responsible for the systems, processes, and support capabilities that make partnerships easier to launch and scale. Reporting to the Senior Manager of Partnership Operations, you’ll manage a globally distributed team of three to four people across the U.S. and the Philippines and own core functions spanning partner onboarding, integrations, partner finance, reporting, and internal tooling.

You will own the developer and partner onboarding experience from application through launch, establishing clear acceptance criteria, service levels, approval workflows, and performance measures. You will work closely with Product and Engineering to remove integration blockers, improve our APIs and partner-facing capabilities, and turn recurring support issues into scalable solutions and product insights.

You will also set the internal tooling and automation strategy for Business Development, improving how teams use platforms such as Salesforce and Salesloft while identifying opportunities to apply new tools and AI to existing workflows. This is a high-impact player-coach role for a systems-minded operator who can improve today’s execution while building the durable operating foundation required for future growth.

What you’ll do

Own developer and partner onboarding: Lead the end-to-end intake process from application through launch, defining acceptance criteria, review SLAs, approval workflows, ownership, and handoffs.
Improve onboarding performance: Track application-to-launch time, conversion, drop-off points, and time in stage; identify bottlenecks and drive improvements that reduce time to integration.
Lead integration support: Oversee the team that resolves partner integration issues and establish a clear, prioritized escalation path with Product and Engineering for API issues, bugs, and feature gaps.
Scale the support experience: Build a knowledge base and self-serve troubleshooting resources that improve the partner experience, deflect repeat tickets, and allow support to scale efficiently.
Turn operational insights into product improvements: Report on ticket volume, resolution time, satisfaction, and recurring issue themes; quantify systemic problems and translate them into clear roadmap input for Product and Engineering.
Own Business Development tooling and automation: Set the strategy for Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows that improve visibility and scale the organization without linear headcount growth.
Lead core Partner Operations functions: Manage and develop a globally distributed team responsible for partner finance, reporting, onboarding, integration support, and Business Development workflow enablement, with clear priorities and accountability for SLA targets.

In order to be successful, you must bring

5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field.
2+ years of people-management experience, with a demonstrated ability to set direction, develop talent, and lead a team of operators.
Experience designing and improving onboarding, implementation, or support processes, including clear workflows, service levels, ownership, and performance measures.
Technical fluency with APIs, integrations, data flows, and business systems, with the ability to partner effectively with Product and Engineering.
Experience developing tooling and automation strategies across platforms such as Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows.
Strong analytical and program-management skills, with the ability to diagnose root causes, prioritize competing needs, and drive complex initiatives from concept through execution.
Clear, influential communication skills and an owner mentality, with strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Expected salary ranges

For candidates living in Ontario and British Columbia, total cash compensation (base salary + variable pay, if applicable) range for the role is currently $120,700.00 - $156,200.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Manager of Operational Foundations will lead a globally distributed team to manage partner onboarding, integrations, and internal tooling strategies. They are responsible for scaling support capabilities, improving operational performance, and translating systemic insights into product improvements.

Requirements

Candidates must have 5+ years of experience in partnership or business operations and 2+ years of people management experience. Strong technical fluency with APIs, business systems, and automation tools is required to drive complex initiatives.

Skills

Partnership operations
Technical program management
Business operations
Revenue operations
People management
Process improvement
API integration
Salesforce
Salesloft
Data analysis
Project management
Strategic planning
Workflow automation
Cross-functional leadership
Technical fluency

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Partnership Operations
Developer Operations
Technical Program Management
Business Operations
Revenue Operations
Salesforce
Salesloft
API
Automation
AI
Onboarding
Integration
SLA
Workflow
Data Flows
Ticketing Systems
Dashboarding
Strategic Initiatives
Cross-functional
Process Optimization

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