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Added 2 hours ago
S
Senior Manager, Payments
Super.com
Remote, Canada
- Full-time
- Remote
…involuntary churn drive the numbers. You will own both. This is a senior individual contributor role. You will be the lead of the payments MAT (mission-aligned team): accountable for…
Added 23 hours ago
G
Demand Generation Manager
Guusto
Canada
- Full-time
Run review generation programs to grow volume, ratings, and category badges.
Added 1 day ago
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Senior Director, Global Delivery Lead - Data Retention
Hays
Waterloo, ON
- Contract
…to sustainable business-as-usual controls. · Establish and run the program management office, including the integrated roadmap, and master schedule. Coordinate with regional delivery teams…
Added 2 days ago
S
Run Rate Programs Senior Manager
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…about helping sales teams succeed in Canada. Salesforce’s Sales Programs team is focused on executive-level alignment to provide insights on how to successfully and efficiently create…
Added 3 days ago
S
Run Rate Programs Senior Manager
Salesforce
Toronto, ON
- Full-time
…about helping sales teams succeed in Canada. Salesforce’s Sales Programs team is focused on executive-level alignment to provide insights on how to successfully and efficiently create…
Added 3 days ago
AD
Process Development Engineer
Active Dynamics Group
Toronto, ON
- Full-time
Work with senior team members and develop and implement complete fabrication process for new programs and ECNs to achieve production and quality signoff and flawless launch as per internal…
Added 3 days ago
AD
Process Development Engineer
Active Dynamics
Toronto, ON
- $62,000 to $72,000 CAD / year
- Full-time
Work with senior team members and develop and implement complete fabrication process for new programs and ECNs to achieve production and quality signoff and flawless launch as per internal…
Added 4 days ago
Senior Industrial Electrician
ATS Automation
Cambridge, ON
Must be able to run medium to large projects with medium to high complexity.
Added 5 days ago
AP
Senior Strategic Account Manager, Fulfillment
AMZ Prep®
Mississauga, ON
- Full-time
Run large customer initiatives from kickoff to launch, such as Seller Fulfilled Prime rollouts, cost optimization programs and carrier renewals
Added 6 days ago
AI
Senior Industrial Electrician
ATS Industrial Automation
Cambridge, ON
- Full-time
Must be able to run medium to large projects with medium to high complexity.
Added 8 days ago
Advanced Game Software Engineer
Electronic Arts
Vancouver, BC
As a Senior Generalist Software Engineer, you will be a part of the game creation process, including architectural design, implementation, and debugging on multiple platforms - working on…
Added 8 days ago
Senior C++ Generalist Software Engineer - Advanced Technology Group
Electronic Arts
Vancouver, BC
As a Senior Generalist Software Engineer, you will be a part of the game creation process, including architectural design, implementation, and debugging on multiple platforms - working on…
Added 9 days ago
SM
Head of Retail
Shop Makers
Vancouver, BC
- Full-time
This is a senior leadership position that bridges store-level execution and executive strategy, translating corporate vision into a retail organization capable of sustained, multi-country…
Added 9 days ago
AM
Director, Lifecycle Marketing
Arcady Media
Toronto, ON
- Full-time
Client LTV, owning the retention roadmap. Our managers run subscription and loyalty programs. Nobody designs and prices them as offerings we sell, or decides the plan for the biggest…
Added 10 days ago
Manager, Application Delivery
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Kitchener, ON · Vancouver, BC · Calgary, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…department. This leader owns the implementation of enhancements, rate, and product changes, ensuring they are delivered accurately, on time, and with quality and efficiency across Canadian…
Added 10 days ago
JP
Chief Financial Officer
Jim Peplinski Capital
ON · Mississauga, Ontario
- Full-time
For over 35 years, Jim Peplinski Capital has financed and managed the vehicles and equipment Canadian businesses run on. We combine capital, fleet expertise and technology to help our…
Added 11 days ago
JP
Chief Financial Officer
Jim Peplinski Capital
Mississauga, ON
- Full-time
For over 35 years, Jim Peplinski Capital has financed and managed the vehicles and equipment Canadian businesses run on. We combine capital, fleet expertise and technology to help our…
Added 14 days ago
T
Senior Program Manager, Vendor and Scaled Operations
Thumbtack
Remote, Canada
- Full-time
- Remote
As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and…
Added 14 days ago
Machine Tool Builder & Integrator
ATS Automation
Cambridge, ON
Coordinate the activities, approved by the group leader/manager, of a team of Toolmakers and apprentices involved in the mechanical build, coordinating, bench assembly, floor assembly and…
Added 18 days ago
S
Senior Director, Product & Customer Marketing
Solink
Remote, Canada
- Full-time
- Remote
You'll own positioning and messaging, lead go-to-market strategy for major launches, run competitive intelligence and win/loss, scale sales enablement, and stand up an Analyst Relations…
Added 21 days ago
J
Senior Front-End Developer, Web Experimentation
Jobber
Remote, Canada
- Full-time
- Remote
We're looking for a Senior Front-End Developer with deep web experimentation experience - to drive high-velocity A/B and multivariate testing across our web properties while elevating our…
Added 21 days ago
P
Program Leader, Workforce Solutions
Procom
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
…you'll own the success of one or more large enterprise workforce programs acting as the primary point of contact for senior client stakeholders and the driving force behind how well their…
Added 23 days ago
C
Senior Product Manager, PLG
Clio
Canada
- Full-time
We are currently seeking a Senior Product Manager, PLG to join our Product Led Growth team. This role is open to remote applicants across the U.S. and Canada, with the exception of Quebec.
Added 25 days ago
M
Manager, Account Management (INTERNAL APPLICANTS ONLY)
Minga
Kelowna, BC
- Full-time
The Manager, Account Management leads and develops a team of Account Managers who own Minga's post-sale commercial outcomes: retention, expansion, and customer health. This is a…
Added 25 days ago
M
Manager, Customer Implementation (INTERNAL APPLICANTS ONLY)
Minga
Kelowna, BC
- Full-time
The Manager, Implementation Management leads and develops Minga's team of Implementation Managers, the people who take a signed school and/or district from contract to a live, trained,…

Thumbtack

Senior Program Manager, Vendor and Scaled Operations

Remote, Canada

Remote

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000 · Full-time

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Job details

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 25, 2026

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Operations Team

We're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.

About the role

As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and the long-horizon programs that determine how a meaningful share of our service gets delivered. This is not a generalist PM role. It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.

You will own Thumbtack's vendor and BPO strategy for Service Operations end to end: how we decide what to outsource, how we hold partners accountable, how we govern performance, and how we scale or unwind capacity as the business changes. You'll own a portfolio of scaled operations and partner support programs spanning a year or more, with real interdependencies between them, and you'll make the prioritization and capacity calls across that portfolio rather than escalating them.

You'll also be the person leadership turns to for the make-versus-buy conversation. Expect to build the cost, quality, and risk case for how we scale, bring it to senior leaders and to vendor executives, and then be accountable for the model you recommended.

This is a high-leverage, high-ambiguity role. Much of the infrastructure you'll need does not fully exist yet, and building it durably - so it outlasts you - is a core part of the job.

What you’ll do

Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner. Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.
Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.
Own a portfolio of programs. Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.
Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do. Define what "good" looks like and close the loop so performance data actually changes behavior - on our side and the vendor's.
Align senior leaders and lead the change. Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.
Raise the bar on how this work gets done. Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.

In order to be successful, you must bring

8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale. Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred. Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches. PMP, PgMP, or equivalent is nice-to-have.
Deep vendor ownership and sourcing judgment. You've personally owned an outsourcing relationship end to end - commercial terms, governance, performance management, escalation, and the hard conversations - not just coordinated with one someone else owned. You've also built and defended a make-versus-buy or vendor expansion case with cost, quality, and risk modeling, and taken it to senior leadership.
Portfolio-level ownership. You've run multiple concurrent scale programs with genuine tradeoffs between them, and owned the prioritization and capacity calls yourself. You've run programs where consistency of human execution at volume is the product - you know how to design for repeatability, and you spot degradation from leading indicators rather than after the fact.
A track record of building durable infrastructure. SLA and scorecard architecture, governance models, transition playbooks, reporting systems - things other teams adopted and still use. You build and maintain the models, dashboards, and SLA tracking yourself rather than waiting for someone else to instrument it.
Comfort where the playbook doesn't exist, and a habit of leaving people better than you found them. You've stepped into situations with no established approach and built one, with the judgment to know when structure helps and when it would slow things down - and you've mentored program managers or been the person other teams borrow practices from.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Senior Program Manager will own the end-to-end vendor and BPO strategy, including sourcing decisions, commercial relationships, and governance models. They will lead cross-functional initiatives to scale operations while ensuring high-quality service delivery through robust performance frameworks.

Requirements

Candidates must have 8+ years of program or project management experience, with at least 3 years specifically in vendor or BPO delivery at scale. Proficiency in program management tools like Jira or Coda and experience in building durable operational infrastructure are essential.

Skills

Program Management
Vendor Management
BPO Strategy
Operational Excellence
Strategic Enablement
Governance
Capacity Planning
SLA Management
Change Management
Data Analysis
Process Automation
Risk Modeling
Stakeholder Management
Agile
Waterfall

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Vendor Management
BPO
Outsourcing
Governance
SLA
Scorecard
Capacity Strategy
Make-versus-buy
Jira
Linear
Coda
Smartsheet
Agile
Waterfall
Workforce Management
Automation
Operational Excellence
Risk Modeling
Change Management
QBR
Service Operations
PMO
Stakeholder Alignment
Performance Management

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