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Added 14 mins ago
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
EMCO Corporation
Quebec, QC · Trois-Rivières, Québec
Full-time
Added 27 mins ago
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
Full-time
Added 27 mins ago
Accounting Manager
Encore Market Engagement
Oakville, ON
Full-time
Encore is seeking an accounting-focused accounting manager to own the company’s end-to-end accounting cycle and create a dependable, disciplined foundation for growth. This is a hands-on…
Added 27 mins ago
Information Technology Manager
Insight Global
Winnipeg, MB
$60 to $63 CAD / hour
Contract
…secure, reliable technology environment. This is a hands-on IT Manager position with one experienced IT Specialist reporting into you. You will prioritize and resolve complex technical…
Added 27 mins ago
Responsable de compte
LOVATO Electric Canada
Laval, QC
Full-time
Account Manager / Sales Representative – Industrial Automation
Added 28 mins ago
Assistant Production Manager
Fix Auto Sherwood North
Sherwood Park, AB
Full-time
As a lead member of Fix Auto's production team, the Assistant Production Manager plays a key role in ensuring the production process is seamless, and the production team is supported in…
Added 58 mins ago
Director of Finance
Higher Talent | Executive Search & HR Consulting |
St. John's, NL
Full-time
…insurance, contracting, procurement, supply-chain governance, vendor administration and shared-service…
Added 58 mins ago
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Trois-Rivières, QC
Full-time
Added 58 mins ago
Process Plant Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
Reporting to the Process Plant Project Manager, you will be part of the Process Plant Maintenance Department. You will ensure that objectives are met while promoting and respecting Agnico…
Added 58 mins ago
IT Services Manager
Sym-Tech Dealer Services
Richmond Hill, ON
$85,000 to $100,000 CAD / year
Contract
The IT Services Manager is responsible for the day-to-day leadership and coordination of Sym-Tech’s IT Support function, including oversight of al IT Support team and management of IT…
Added 58 mins ago
System Analyst
Toronto Public Library
Toronto, ON
$93,948.4 to $106,000 CAD / year
Full-time
The Systems Analyst is responsible for supporting the Manager and Lead in implementing and maintaining enterprise infrastructure on premises and in the cloud. The Systems Analyst provides…
Added 59 mins ago
Fleet Maintenance Manager
Pros Mechanics
Mississauga, ON
Full-time
Looking for an experienced Fleet Maintenance Manager to manage a large team of 25 technicians in the Mississauga, ON.
Added 59 mins ago
Administration Assistant, Private Wealth
BMO
Toronto, ON · FCP
Full-time
Processes invoices for payment in adherence with documented processes and guidelines and vendor agreements
Added 1 hour ago
Security Engineer/SRE - AEM/Adobe
Capgemini
Toronto, ON
Experience operating a vendor-run or SaaS-delivered platform, where reliability means instrumenting, escalating and holding a supplier accountable rather than fixing the tier yourself
Added 1 hour ago
Manager, Site Maintenance & Facilities
Framatome North America
Pickering, ON
Full-time
Added 1 hour ago
Director, Business Operations
Upshop
Mississauga, ON
…day-to-day PDLC cadence continues to be owned at the program-manager level, which reports into this role. As the operating model matures, the role takes on more of the operational ownership…
Added 1 hour ago
Cloud Security Engineer
Paymentus Group Inc
Richmond Hill, ON
Full-time
…support the Paymentus SaaS platform. This role reports to the Manager of Security Engineering and works closely with Engineering, Cloud Infrastructure, DevOps, Platform Engineering,…
Added 1 hour ago
Director, Maintenance & Facilities
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
Lead, mentor, and manage the Maintenance and Facilities team, including a direct-report manager, Head Office technicians, and store maintenance technicians;
Added 1 hour ago
Assistant to Category Manager
Laura Canada
Laval, QC
As the Assistant to the Category Manager, you will contribute to Laura’s success by supporting the Category Manager at every level of the merchandise buying process, consistent with…
Added 1 hour ago
Merchandising Associate Part Time - 6 Month Contract (NEWMARKET)
The Home Depot Canada
Newmarket, ON
Part-time
Partner with store representative to conduct inspections of returned and damaged items for Return to Vendor.
Added 1 hour ago
Application Specialist
Toronto Public Library
Toronto, ON
$93,948.4 to $106,000 CAD / year
Full-time
The Applications Specialist is responsible for supporting the Lead and Manager in implementing and maintaining TPL’s enterprise applications on premises or in the cloud. The Specialist…
Added 1 hour ago
Manager, Total Rewards & Well-Being
Bilingual Source
Toronto, ON · Etobicoke, ON
$120,000 to $140,000 CAD / year
Full-time
Manager, Total Rewards & Well-Being – Bilingual (English/French) | Toronto | Hybrid
Added 1 hour ago
Construction Project Manager
Recipe Unlimited Corporation
Vaughan, ON
Full-time
The Construction Project Manager is responsible for planning, directing, managing and providing oversight of assigned renovations projects to ensure that Recipe goals and objectives are…
Added 1 hour ago
Global Mobility Partner
TMX Group
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Reports to: Senior Manager, Global Benefits, Pension & Mobility
Added 1 hour ago
Technology Partner, Human Resources
TMX Group
Toronto, ON
Full-time
The Technology Partner serves as the dedicated Single Point of Contact (SPOC) and strategic relationship manager between Global Human Resources, Talent Acquisition, Total Rewards, and…

Thumbtack

Senior Program Manager, Vendor and Scaled Operations

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 25, 2026

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Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Operations Team

We're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.

About the role

As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and the long-horizon programs that determine how a meaningful share of our service gets delivered. This is not a generalist PM role. It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.

You will own Thumbtack's vendor and BPO strategy for Service Operations end to end: how we decide what to outsource, how we hold partners accountable, how we govern performance, and how we scale or unwind capacity as the business changes. You'll own a portfolio of scaled operations and partner support programs spanning a year or more, with real interdependencies between them, and you'll make the prioritization and capacity calls across that portfolio rather than escalating them.

You'll also be the person leadership turns to for the make-versus-buy conversation. Expect to build the cost, quality, and risk case for how we scale, bring it to senior leaders and to vendor executives, and then be accountable for the model you recommended.

This is a high-leverage, high-ambiguity role. Much of the infrastructure you'll need does not fully exist yet, and building it durably - so it outlasts you - is a core part of the job.

What you’ll do

Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner. Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.
Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.
Own a portfolio of programs. Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.
Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do. Define what "good" looks like and close the loop so performance data actually changes behavior - on our side and the vendor's.
Align senior leaders and lead the change. Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.
Raise the bar on how this work gets done. Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.

In order to be successful, you must bring

8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale. Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred. Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches. PMP, PgMP, or equivalent is nice-to-have.
Deep vendor ownership and sourcing judgment. You've personally owned an outsourcing relationship end to end - commercial terms, governance, performance management, escalation, and the hard conversations - not just coordinated with one someone else owned. You've also built and defended a make-versus-buy or vendor expansion case with cost, quality, and risk modeling, and taken it to senior leadership.
Portfolio-level ownership. You've run multiple concurrent scale programs with genuine tradeoffs between them, and owned the prioritization and capacity calls yourself. You've run programs where consistency of human execution at volume is the product - you know how to design for repeatability, and you spot degradation from leading indicators rather than after the fact.
A track record of building durable infrastructure. SLA and scorecard architecture, governance models, transition playbooks, reporting systems - things other teams adopted and still use. You build and maintain the models, dashboards, and SLA tracking yourself rather than waiting for someone else to instrument it.
Comfort where the playbook doesn't exist, and a habit of leaving people better than you found them. You've stepped into situations with no established approach and built one, with the judgment to know when structure helps and when it would slow things down - and you've mentored program managers or been the person other teams borrow practices from.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Senior Program Manager will own the end-to-end vendor and BPO strategy, including sourcing decisions, commercial relationships, and governance models. They will lead cross-functional initiatives to scale operations while ensuring high-quality service delivery through robust performance frameworks.

Requirements

Candidates must have 8+ years of program or project management experience, with at least 3 years specifically in vendor or BPO delivery at scale. Proficiency in program management tools like Jira or Coda and experience in building durable operational infrastructure are essential.

Skills

Program Management
Vendor Management
BPO Strategy
Operational Excellence
Strategic Enablement
Governance
Capacity Planning
SLA Management
Change Management
Data Analysis
Process Automation
Risk Modeling
Stakeholder Management
Agile
Waterfall

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Vendor Management
BPO
Outsourcing
Governance
SLA
Scorecard
Capacity Strategy
Make-versus-buy
Jira
Linear
Coda
Smartsheet
Agile
Waterfall
Workforce Management
Automation
Operational Excellence
Risk Modeling
Change Management
QBR
Service Operations
PMO
Stakeholder Alignment
Performance Management

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