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Added 8 mins ago
Job ID #31774: Supervisor, Business Applications (EAM) - REPOST
City Of Hamilton
Hamilton, ON
Full-time
Reporting to the Manager of Business Applications, the Supervisor, Business Applications (Enterprise Asset Management), facilitates the effective use of corporate resources including…
Added 8 mins ago
Technical Program Manager
HCLTech
Vancouver, BC
$120,000 to $135,000 CAD / year
Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 38 mins ago
Network Edge Specialist
Sanya’k̓ula
Burnaby, BC
Full-time
Reporting to the Corporate Manager, Network Services of the Information Management/Information Technology (IM/IT) within the Provincial Health Services Authority (PHSA), the Network/Telecom…
Added 38 mins ago
Manager, Talent & Total Rewards
St. Mildred's-Lightbourn School
Oakville, ON
$85,000 to $95,000 CAD / year
Full-time
Reporting to the Executive Director, Human Resources, the Manager, Talent & Total Rewards is responsible for developing and executing strategies that will attract, engage, and retain top…
Added 54 mins ago
Senior Program Manager, Vendor and Scaled Operations
Thumbtack
Remote, Canada
Full-time · Remote
As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and…
Added 1 hour ago
Manager - SAP Warehouse Management
Owens & Minor
Canada
Full-time
Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.
Added 1 hour ago
Manager, Finance and Risk
College of Naturopaths of Ontario
Toronto, ON
Full-time
The Manager, Finance and Risk is accountable for managing and supporting key organizational functions that contribute to the College’s overall effectiveness and sustainability.…
Added 1 hour ago
Temporary Community Safety Services Manager
City of Saint John
Saint John, NB
Full-time
The City of Saint John is seeking qualified applications for the position of Temporary Community Safety Services Manager with Growth and Community Services for a term up to 2 years. The…
Added 1 hour ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
…product flow into Canada. The Data Analyst will support their Manager and Team Lead to manage all aspects of Ocean Transport operations including optimization of carrier allocation,…
Added 1 hour ago
Program Test Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $120,000 USD / year
Full-time
Position the role as a program Test Manager reporting to the Program Manager, with a strong working relationship to the Technical Delivery Lead. The Test Manager should lead an integrated…
Added 1 hour ago
Director, Client Technology Services
Fanshawe Toronto@ILAC
London, ON
Full-time
Added 1 hour ago
Partner Operations Manager
Adastra Corporation
Markham, ON
Full-time
Adastra is seeking a highly organized and proactive Partner Operations Manager to support the growth and success of our AWS alliance. Reporting to the VP, AWS Partner Alliance, this role…
Added 2 hours ago
Project Coordinator
Affinity
Vancouver, BC
Contract
…smaller, lower-complexity projects where a dedicated project manager is not…
Added 2 hours ago
IM/IT Project Manager-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$97,420 to $114,660 CAD / year
Full-time
As an IM/IT Project Manager, you will manage projects from beginning to end. You will define project scope, goals and deliverables that support business goals. You will plan
Added 2 hours ago
Marketing Manager, Monthly Giving
The Princess Margaret Cancer Foundation
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Reporting to the Senior Marketing Director, Community Giving, the Marketing Manager, Monthly Giving plays an important role in advancing our mission by growing and strengthening our Monthly…
Added 2 hours ago
Senior Director, Clinical Operations
Sitero LLC
Mississauga, ON
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Champion a risk-based monitoring philosophy and embed quality by design into every program
Added 2 hours ago
Regional Sales Manager - Alberta
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Calgary, AB
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The Regional Sales Manager, Alberta is responsible for driving profitable revenue growth, market share expansion, and customer retention across Alberta's non-acute healthcare market.
Added 2 hours ago
Oracle Cloud Developer
Nuvei
Remote, Canada
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Nuvei is looking for an Oracle Cloud Developer to join the UFS Reimagined program within the Finance organization. The program is delivering Oracle Fusion Cloud ERP and EPM across the Nuvei…
Added 2 hours ago
Divisional Risk Operations Manager
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Montreal, QC
The Divisional Risk Operations Manager is a senior consultant who will support the Divisional Technology Risk
Added 3 hours ago
Senior Program Manager, Software - Permanent - 19503
LRO Staffing
Ottawa, ON
Full-time
An international provider of specialized technology and infrastructure solutions is seeking a Senior Program Manager to join its growing regional team. Reporting to senior leadership within…
Added 3 hours ago
Bilingual Project Manager (FR/ENG)
BGIS
Montreal, QC
Full-time
The Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.
Added 3 hours ago
Project Manager - Energy and Emissions
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Vancouver, BC · Greater Vancouver, BC
$91,840 to $137,760 CAD / year
Full-time
The Project Manager will support the Enterprise Sustainability and Risk Management team to coordinate, report, and deliver projects within Coast Mountain Bus Company's bus transformation…
Added 3 hours ago
Senior Manager, Supplier Relationship Management
RBC
Toronto, ON
Full-time
Join our Enterprise Supplier Management and Procurement Operations services team as a Senior Manager where you'll shape the future of how we work with our most critical business partners.…
Added 3 hours ago
Senior Manager, Procurement Transformation - 15346G.PUR.0001
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
The Senior Manager, Procurement Transformation at TCH will report directly to the Senior Director, Procurement, with dotted line to the CFO’s office. This role will lead the transformation…
Added 3 hours ago
Mgr, IT / Gestionnaire, TI
TD SYNNEX
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Manage technology projects and vendor relationships, ensuring successful execution and measurable business outcomes.

Thumbtack

Senior Program Manager, Vendor and Scaled Operations

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 25, 2026

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Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Operations Team

We're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence and strategic enablement. We collaborate closely with frontline Service, Business Apps, QA, Enablement, and Analytics teams to plan and deliver on complex initiatives that improve processes, tools, and how our service operates day-to-day. Our focus is on creating service experiences that are both efficient for our operations team while providing an excellent experience for our customers and pros.

About the role

As a Senior Program Manager, Vendor & Scaled Operations within Thumbtack's Service Operations PMO, you will own our outsourced and scaled delivery model - the strategy, the governance, and the long-horizon programs that determine how a meaningful share of our service gets delivered. This is not a generalist PM role. It is purpose-built for someone who can hold a commercial relationship, an operational system, and an executive narrative at the same time.

You will own Thumbtack's vendor and BPO strategy for Service Operations end to end: how we decide what to outsource, how we hold partners accountable, how we govern performance, and how we scale or unwind capacity as the business changes. You'll own a portfolio of scaled operations and partner support programs spanning a year or more, with real interdependencies between them, and you'll make the prioritization and capacity calls across that portfolio rather than escalating them.

You'll also be the person leadership turns to for the make-versus-buy conversation. Expect to build the cost, quality, and risk case for how we scale, bring it to senior leaders and to vendor executives, and then be accountable for the model you recommended.

This is a high-leverage, high-ambiguity role. Much of the infrastructure you'll need does not fully exist yet, and building it durably - so it outlasts you - is a core part of the job.

What you’ll do

Own Thumbtack's vendor and outsourcing strategy for Service Operations - sourcing decisions, make-versus-buy recommendations, capacity strategy across internal, vendor, and partner channels, and the case for expanding, consolidating, or exiting a partner. Own the commercial relationship alongside Legal, Finance, and Procurement (SOWs, rate structures, SLA credits and remedies, renewals) and know which levers to pull when performance slips.
Design and optimize the governance model for vendor performance: SLA and scorecard architecture, QBR structure, decision rights, escalation paths, and remediation playbooks. Build durable frameworks, not one-off trackers.
Own a portfolio of programs. Set the strategy, sequence the work, decide what does and doesn't get done, drive it to business-level outcomes, and establish the operating rhythms - cadences, decision logs, dependency tracking, escalation thresholds, change communication - that keep distributed, multi-party delivery predictable.
Build the measurement framework for the scaled delivery model: quality, SLA attainment, forecast accuracy, cost-to-serve, and the leading indicators that reveal a program is silently degrading before the lagging metrics do. Define what "good" looks like and close the loop so performance data actually changes behavior - on our side and the vendor's.
Align senior leaders and lead the change. Bring executives across Service Operations, IT, Legal, Finance, Product, and Workforce Management to a decision on sourcing priorities and tradeoffs, translating tangled multi-party problems into a clear recommendation - then drive adoption through teams and partners who don't report to you, including the unglamorous follow-through that determines whether change sticks.
Raise the bar on how this work gets done. Identify and build AI and automation that reduces coordination overhead and improves oversight at scale, and coach other program managers while institutionalizing what works into playbooks and standards, so every future partnership starts from a higher floor.

In order to be successful, you must bring

8+ years in program or project management, including 3+ years owning vendor, BPO, or outsourced delivery relationships at scale. Experience with multiple vendors, multiple sites, or a vendor transition is strongly preferred. Proficiency in program management tooling (e.g., Jira, Linear, Coda, Smartsheet) and fluency across Agile and Waterfall approaches. PMP, PgMP, or equivalent is nice-to-have.
Deep vendor ownership and sourcing judgment. You've personally owned an outsourcing relationship end to end - commercial terms, governance, performance management, escalation, and the hard conversations - not just coordinated with one someone else owned. You've also built and defended a make-versus-buy or vendor expansion case with cost, quality, and risk modeling, and taken it to senior leadership.
Portfolio-level ownership. You've run multiple concurrent scale programs with genuine tradeoffs between them, and owned the prioritization and capacity calls yourself. You've run programs where consistency of human execution at volume is the product - you know how to design for repeatability, and you spot degradation from leading indicators rather than after the fact.
A track record of building durable infrastructure. SLA and scorecard architecture, governance models, transition playbooks, reporting systems - things other teams adopted and still use. You build and maintain the models, dashboards, and SLA tracking yourself rather than waiting for someone else to instrument it.
Comfort where the playbook doesn't exist, and a habit of leaving people better than you found them. You've stepped into situations with no established approach and built one, with the judgment to know when structure helps and when it would slow things down - and you've mentored program managers or been the person other teams borrow practices from.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $102,000 - $132,000

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Senior Program Manager will own the end-to-end vendor and BPO strategy, including sourcing decisions, commercial relationships, and governance models. They will lead cross-functional initiatives to scale operations while ensuring high-quality service delivery through robust performance frameworks.

Requirements

Candidates must have 8+ years of program or project management experience, with at least 3 years specifically in vendor or BPO delivery at scale. Proficiency in program management tools like Jira or Coda and experience in building durable operational infrastructure are essential.

Skills

Program Management
Vendor Management
BPO Strategy
Operational Excellence
Strategic Enablement
Governance
Capacity Planning
SLA Management
Change Management
Data Analysis
Process Automation
Risk Modeling
Stakeholder Management
Agile
Waterfall

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Vendor Management
BPO
Outsourcing
Governance
SLA
Scorecard
Capacity Strategy
Make-versus-buy
Jira
Linear
Coda
Smartsheet
Agile
Waterfall
Workforce Management
Automation
Operational Excellence
Risk Modeling
Change Management
QBR
Service Operations
PMO
Stakeholder Alignment
Performance Management

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