Find work in Canada.

330,781 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 30 mins ago
Vocational Rehabilitation Specialist
March of Dimes Canada
ON
Services are delivered under Workplace Safety and Insurance Board (WSIB) and Canada Pension Plan – Disability (CPP‑D) agreements, ensuring alignment with contractual, regulatory, and…
Added 30 mins ago
313A HVAC Technician – Apprentice or Journeyman – Barrie
Neelands HR
Barrie, ON
…and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the…
Added 30 mins ago
Maintenance - Electrician
North American Stamping Group
Woodstock, ON
Performs preventative and predictive maintenance as directed by the maintenance manager
Added 45 mins ago
Key Holder - MAC - Part Time - Markville - Markham, ON
Estée Lauder Companies
Markham, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 45 mins ago
shift supervisor - Store# 82431, INNISFAIL
Starbucks Coffee Company
Innisfail, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 45 mins ago
shift supervisor - Store# 71639, ROYAL BANK PLAZA PATH
Starbucks Coffee Company
Toronto, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 45 mins ago
Custom Order Product Specialist/ Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
Material & Configuration Management: Develop, review, and maintain bills of material (BOMs) within the ERP system, ensuring customer requirements and engineering changes are accurately…
Added 1 hour ago
Guest Service Agent (Full Time)
Algonquin Resort
Dryden, ON
Full-time
Report any unusual occurrences or requests to the manager or supervisor.
Added 1 hour ago
Field Service Technician
Wiseworth Canada Industries Ltd.
Edmonton, AB
Full-time
You’ll work independently in the field while receiving strong support from our Service Coordinators, Service Manager, parts team, and technical resources. Success in this role requires…
Added 1 hour ago
Multi-Family Junior Property Accountant (Toronto)
Kipling Group
Toronto, ON
Full-time
…largest Canadian-owned, independent, full-service property management firms. With more than 130 professionals, the company manages a diverse portfolio of over 190 properties, totalling 28…
Added 1 hour ago
Project Electrical Engineer - Advanced Power Generation
Black & Veatch
Calgary, AB
Full-time
Provides related guidance and direction to others. Supports continuous improvement and change management efforts.
Added 1 hour ago
Human Resources Coordinator
EFW Radiology
Calgary, AB
Full-time
About EFW: EFW Radiology owns and operates 11 community-based clinics providing Diagnostic Imaging, Maternal Fetal Medicine, and Pain Management services.
Added 1 hour ago
DIRECTOR OF CARE
Southbridge Healthcare LP
Goderich, ON
Southbridge welcomes those applicants with disability related needs and those whom a need for accommodation in the recruitment process. Please provide notice of your need for accommodation…
Added 1 hour ago
Purchasing Agent
BV GLAZING
Concord, ON
$50,000 to $60,000 CAD / year
Full-time
…for an interview and you require an accommodation due to a disability please discuss with the Manager scheduling your…
Added 1 hour ago
Parts Technician - Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Reporting to the Maintenance Manager and operating from the Fort McKay Incubator Park, the Parts Technician is required to support the day-to-day operations of our warehouse/shop. The…
Added 1 hour ago
Working Shop Foreman
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Reporting to the Maintenance Manager and operating from the Fort McKay Incubator Park, the Shop Foreman is responsible for supervising and directing the daily activities of a team of…
Added 1 hour ago
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
…coordination and communication of the maintenance shops with Management. The incumbent will provide daily scheduling, work orders, records, and process optimization to ensure the…
Added 1 hour ago
Senior Capacity, Planning & Indus Sys Manager
Stelia Aerospace North America Inc
Lunenburg, NS
Full-time
Senior Capacity, Planning & Industrial Systems Manager
Added 1 hour ago
shift supervisor - Store# 04457, Banff Avenue
Starbucks Coffee Company
Banff, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
Project Specialist - Security Systems (Capital Projects)
Convergint Technologies Ltd
Mississauga, ON
$70,000 to $90,000 CAD / year
…execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned…
Added 1 hour ago
Lead Custom Order Product Specialist / Engineer - Electrical
Eaton Corporation
Milton, ON
Full-time
Material & Configuration Management: Develop, review, and maintain bills of material (BOMs) within the ERP system, ensuring customer requirements and engineering changes are accurately…
Added 1 hour ago
Moncler Team Lead - Yorkdale Shopping Centre, Toronto
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
Full-time
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build Client…
Added 1 hour ago
Service Manager - Heavy Equipment
Federal Signal Corporation
Winnipeg, MB
Full-time
Service Manager – Heavy Equipment West St. Paul, Manitoba
Added 1 hour ago
Warehouse Associate
Calgary Fasteners Tool
Calgary, AB
…productivity standards. This position reports to the Warehouse…
Added 1 hour ago
Investment Analyst – Fixed Income and Alternative Assets
THE EMPIRE LIFE INS. CO
Toronto, ON
Full-time
The Investment Analyst - Fixed Income and Alternative Assets provides assistance to the Fixed Income Team in the active management of fixed income portfolios across various institutional…

Thumbtack

Success Operations Analyst I

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Operations Team

Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

About the role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.

What you’ll do

Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.

In order to be successful, you must bring

3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Apply About employer

More about this job

Responsibilities

The Success Operations Analyst will own and manage defined operational programs, including customer recovery, contact strategy, and AI-enabled call center workflows. They will analyze performance data to identify failure points, implement process improvements, and coordinate cross-functional execution across various departments.

Requirements

Candidates must have 3–5 years of experience in operations, analytics, or program management with a proven track record of delivering cross-functional improvements. Proficiency in SQL, business intelligence tools, and experience with process design and AI-driven automation are required.

Skills

Success Operations
Marketplace Operations
Business Operations
Program Management
Analytics
SQL
Business Intelligence
Data Analysis
Process Improvement
Automation
AI Tools
Cross-functional Collaboration
Reporting
Stakeholder Management
Project Management

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Success Operations
Marketplace Operations
Customer Success
Business Operations
Program Management
SQL
Business Intelligence
Data Analytics
Automation
Artificial Intelligence
Process Optimization
Conversion Analysis
Retention
Revenue Management
Cross-functional Leadership
Stakeholder Alignment
Reporting
Playbooks
Metric Definition
Quality Control
Customer Experience
Workflow Design
Project Launch
Performance Measurement
Operational Data

Report this job