Find work in Canada.

334,431 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
Manager, Cross Border Individual Tax
ACCA Careers
Toronto, ON
Full-time
Make an impact on our Cross Border Individual Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework.…
Added 14 mins ago
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot Canada
Cranbrook, BC
Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 14 mins ago
Analyste technique
The Home Depot Canada
Vaughan, ON
Full-time
Prepare and present project details/updates and ROI analyses as required
Added 14 mins ago
Engineering Analyst- 12 Month Contract
The Home Depot Canada
Vaughan, ON
Full-time
Prepare and present project details/updates and ROI analyses as required
Added 14 mins ago
Lumber Sales Pari Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 14 mins ago
Hardware Sales Part Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 14 mins ago
Associé(e) aux ventes - Plomberie et électricité (temps partiel)
The Home Depot Canada
Longueuil, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 14 mins ago
Associé(e) - couvre plancher (Temps partiel)
The Home Depot Canada
Laval, QC
Part-time
…are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to…
Added 14 mins ago
Merchandising Execution Associate (6 month contract) Part Time - 7058 St. Vital
The Home Depot Canada
Winnipeg, MB
Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 14 mins ago
Merchandising Associate: Part-Time (Mon-Fri / 6am - 2:30pm) - ABBOTSFORD
The Home Depot Canada
Abbotsford, BC
Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 14 mins ago
Office Manager
DBM Contracting (Ottawa) Inc.
Ottawa, ON
Full-time
Role Description The Office Manager is a full-time, on-site role located in Stittsville, ON, responsible for overseeing daily office operations and supporting the accounting and…
Added 14 mins ago
Asset Protection Specialist Full-Time - Fort McMurray
The Home Depot Canada
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
(Market Asset Protection Manager) on internal and external investigations and
Added 14 mins ago
Project Coordinator I
First Onsite - CA
Dorval, QC
Full-time
Are you an organized multitasker who thrives on keeping projects on track and details in order? As our Project Coordinator (Internally known as Project Coordinator I), you'll be the steady…
Added 14 mins ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
Apply your knowledge of the systems development life cycle, project delivery methodologies, change management, and health informatics practices throughout solution design and implementation.
Added 14 mins ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects…
Added 29 mins ago
Chemistry Laboratory Manager
Auxilium Health
Oshawa, ON
$65,000 to $75,000 CAD / year
Full-time
The Chemistry Laboratory Manager is responsible for leading the day-to-day operations of the chemistry laboratory while ensuring compliance with applicable regulatory, quality,…
Added 29 mins ago
Manager, ease Cloud Accounting Services
MNP
Vancouver, BC
Full-time
Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 44 mins ago
Studio Manager
Creative Niche
Toronto, ON
Contract
Creative Studio Manager - Contract-to-Permanent
Added 44 mins ago
Scientific Education Program Administrator
ISCT, International Society for Cell & Gene Therapy
Vancouver, BC
Full-time
The Scientific Education Program Administrator reports to the Manager, Scientific & Education Programs and is responsible for the strategic coordination, project management, and successful…
Added 44 mins ago
construction assistant manager
Habermehl Contracting Ltd.
Bedford, NS
Full-time
Prepare and submit construction project budget estimates
Added 44 mins ago
Electrical Engineer
Goldbeck Recruiting
Surrey, BC
$110,000 to $140,000 CAD / year
Full-time
Participate as a key technical member of project teams under the direction of the Electrical Engineering Manager.
Added 44 mins ago
HVT Operations Manager
Kinectrics
Toronto, ON
Full-time
Position: Field Operations Manager – High Voltage Testing Services
Added 44 mins ago
SAU Data Scientist
University of British Columbia
Vancouver, BC · UBCV | AERL (Aquatic Ecosystems Research Laboratory) (AERL)
$6,631.67 to $9,533.25 CAD / month
Full-time
The Data Scientist is a member of the core Sea Around Us team. This position reports directly to the Research Unit Manager, Dr Maria L.D. Palomares, and as required to the Principal…
Added 58 mins ago
Senior Learning & Development Specialist
Emburse
Toronto, ON
Full-time
…to create visually compelling presentation decks, job aids, manager guides, and training…
Added 59 mins ago
Performance Marketing Manager
Martell Ventures
Kelowna, BC
You will be the strategic partner and driver of demand generation across Martell Media and Pink Skirt Project. Your mandate is to turn attention into qualified pipeline and revenue,…

Thumbtack

Success Operations Analyst I

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Operations Team

Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

About the role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.

What you’ll do

Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.

In order to be successful, you must bring

3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Apply About employer

More about this job

Responsibilities

The Success Operations Analyst will own and manage defined operational programs, including customer recovery, contact strategy, and AI-enabled call center workflows. They will analyze performance data to identify failure points, implement process improvements, and coordinate cross-functional execution across various departments.

Requirements

Candidates must have 3–5 years of experience in operations, analytics, or program management with a proven track record of delivering cross-functional improvements. Proficiency in SQL, business intelligence tools, and experience with process design and AI-driven automation are required.

Skills

Success Operations
Marketplace Operations
Business Operations
Program Management
Analytics
SQL
Business Intelligence
Data Analysis
Process Improvement
Automation
AI Tools
Cross-functional Collaboration
Reporting
Stakeholder Management
Project Management

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Success Operations
Marketplace Operations
Customer Success
Business Operations
Program Management
SQL
Business Intelligence
Data Analytics
Automation
Artificial Intelligence
Process Optimization
Conversion Analysis
Retention
Revenue Management
Cross-functional Leadership
Stakeholder Alignment
Reporting
Playbooks
Metric Definition
Quality Control
Customer Experience
Workflow Design
Project Launch
Performance Measurement
Operational Data

Report this job