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Added 31 mins ago
Senior Business Analyst / Data Analyst (Security Master)
Base Career
Toronto, ON
Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master.
Added 2 hours ago
VP, Information Services
Calian in Space & Technology
Ottawa, ON
Full-time
…infrastructure, service delivery, enterprise architecture, project portfolio management, vendor partnerships, and technology…
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Tax Analyst
Canadian Energy Insight Inc.
Calgary, AB
Full-time
…regions. PCC has invested billions of dollars in an asset-rich portfolio of upstream, midstream and downstream operations. In Alberta, this includes our MacKay River and Dover oilsands…
Added 4 hours ago
Project Manager - IT
Distribution stox
Boucherville, QC
Full-time
Support testing and implementation activities in collaboration with the analyst responsible for the project;
Added 5 hours ago
Financial Analyst
WELL Health Technologies Corp
Vancouver, BC
WELL Health is seeking an experienced Financial Analyst, Clinics Finance to support key aspects of the financial reporting and accounting operations for WELL’s clinic portfolio. Reporting…
Added 5 hours ago
Physician Payments & Reconciliation Analyst
WELL Health Technologies Corp
Vancouver, BC
WELL Health is seeking an experienced Physician Payments & Reconciliation Analyst to support end-to-end administration, analysis and reconciliation of physician payment cycles across WELL’s…
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Investment Analyst – Fixed Income and Alternative Assets
THE EMPIRE LIFE INS. CO
Toronto, ON
Full-time
Empire Life is looking to hire an Investment Analyst to join our Fixed Income team! We are actively seeking candidates to fill a current, open position.
Added 5 hours ago
Cyber Controls Assurance Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
As a Cyber Control Assurance Analyst, you will provide Cyber Security expertise within RBC and act as a key Cyber Control advisor to internal business and technology clients. In this role,…
Added 6 hours ago
Cyber Controls Assurance Analyst (Global Security)
RBC
Toronto, ON
Full-time
As a Cyber Control Assurance Analyst, you will provide Cyber Security expertise within RBC and act as a key Cyber Control advisor to internal business and technology clients. In this role,…
Added 6 hours ago
Senior Business Analyst / Data Analyst (Security Master)
RBC
Toronto, ON
Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master. In this…
Added 7 hours ago
Manager, Financial Reporting & Valuations
Propel Holdings
Toronto, ON
Full-time
…partner with Finance and Finance Data Systems leaders, using analyst support as needed to deliver accurate, timely, decision-ready…
Added 8 hours ago
Associate Investment Advisor I
TD
Toronto, ON
Full-time
…active participation in decisions regarding their investment portfolio. It's a very special and supportive place to begin – and grow – a lasting, progressive, and rewarding career in…
Added 9 hours ago
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 9 hours ago
Commercial Loans Analyst
Crédit Agricole CIB
Montreal, QC
Contract
CASO Commercial Loans Operations Platform is responsible for processing the Loans portfolio for NY Branch and Canada Branch activity.
Added 9 hours ago
Actuarial Analyst III - Project Development & Optimization
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Toronto, ON · Montreal, QC
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Participating in various analyses, such as profitability analysis of different segments of TD insurance portfolio or impact analysis of economic factors on future reserves
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Lead Business Systems Analyst
McKesson
Montreal, QC
Full-time
Added 10 hours ago
Senior Financial Analyst, Real Estate Finance
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Vancouver, BC
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Added 10 hours ago
Data and Product Analyst (Contract)
PwC
Toronto, ON
Full-time
As a Data and Product Analyst at the Senior Associate level, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include,…
Added 10 hours ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
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Mississauga, ON
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Added 10 hours ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Montreal, QC
Full-time
Added 10 hours ago
Data and Product Analyst (Contract)
Pwc Canada
Toronto, ON
Full-time
As a Data and Product Analyst at the Senior Associate level, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include,…
Added 12 hours ago
Business Analyst Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
$4,108 to $5,183 CAD / month
Full-time
The Business Analyst Co-Op will work closely with the Senior Business Advisor to drive performance reporting, metric tracking, and process improvements aligned with our Management Operating…
Added 12 hours ago
Credit Specialist
Raise
Calgary, AB
Full-time
…including other members of the credit team. The Sr. Credit Analyst assesses risk and makes timely decisions within established policies and procedures while demonstrating strong business…
Added 12 hours ago
Senior Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Share a portfolio, personal websites, or links to your professional social media
Added 13 hours ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device…

Thumbtack

Success Operations Analyst I

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 25, 2026

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Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Operations Team

Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

About the role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.

What you’ll do

Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.

In order to be successful, you must bring

3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

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More about this job

Responsibilities

The Success Operations Analyst will own and manage defined operational programs, including customer recovery, contact strategy, and AI-enabled call center workflows. They will analyze performance data to identify failure points, implement process improvements, and coordinate cross-functional execution across various departments.

Requirements

Candidates must have 3–5 years of experience in operations, analytics, or program management with a proven track record of delivering cross-functional improvements. Proficiency in SQL, business intelligence tools, and experience with process design and AI-driven automation are required.

Skills

Success Operations
Marketplace Operations
Business Operations
Program Management
Analytics
SQL
Business Intelligence
Data Analysis
Process Improvement
Automation
AI Tools
Cross-functional Collaboration
Reporting
Stakeholder Management
Project Management

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Success Operations
Marketplace Operations
Customer Success
Business Operations
Program Management
SQL
Business Intelligence
Data Analytics
Automation
Artificial Intelligence
Process Optimization
Conversion Analysis
Retention
Revenue Management
Cross-functional Leadership
Stakeholder Alignment
Reporting
Playbooks
Metric Definition
Quality Control
Customer Experience
Workflow Design
Project Launch
Performance Measurement
Operational Data

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