Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 23 mins ago
Junior QA Specialist
DDS WIRELESS INTL INC.
Vancouver, BC
Part-time
Reporting to the QA Manager, the Junior QA Specialist will work directly with software developers and other departments while receiving guidance in software life-cycle testing activities…
Added 1 hour ago
Senior Consultant - GCP Agent Platform Architect
Deloitte
Toronto, ON
Full-time
…workflows - customer operations, knowledge assistance, back-office automation, employee…
Added 1 hour ago
Assistant Manager, Enterprise Platform Administration & Enablement
Carleton University
Ottawa, ON
Other
Job Title: Assistant Manager, Enterprise Platform Administration & Enablement
Added 1 hour ago
Engineering Analyst- 12 Month Contract
The Home Depot Canada
Vaughan, ON
Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 2 hours ago
Cloud Security Architect
Affinity
Vancouver, BC
Contract
…advisory expertise in support of a cloud security improvement…
Added 3 hours ago
Senior Electronics Hardware Designer
Schneider Electric
Richmond, BC
$114,750 to $162,000 CAD / year
Full-time
Added 3 hours ago
Customer Growth Marketing Manager
FacilityOS
Toronto, ON · North York, ON
$85,000 to $110,000 CAD / year
Full-time
We are looking for a results-driven Customer Growth Marketing Manager to own FacilityOS’s customer expansion and advocacy marketing programs. You will build scalable, measurable campaigns…
Added 3 hours ago
Success Operations Analyst I
Thumbtack
Remote, Canada
Full-time · Remote
…unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships,…
Added 3 hours ago
Enterprise Systems Technologist 1 (SysAdmin) - TFT
E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Vancouver, BC
$99,091 to $116,875 CAD / year
Temporary
…Services Team on a 6-month temporary assignment. Reporting to the Manager, Infrastructure Services, the Enterprise Systems Technologist 1 provides support to a variety of technology systems…
Added 4 hours ago
Cybersecurity Analyst - Operations
New Brunswick Liquor Co
Fredericton, NB
$81,790 to $94,891 CAD / year
Full-time
Responsible selling through our CHECK 30 program, which specifies that customers who look younger than 30 will be asked for valid photo identification.
Added 4 hours ago
Cybersecurity Analyst - Infrastructure
New Brunswick Liquor Co
Fredericton, NB
$81,790 to $94,891 CAD / year
Responsible selling through our CHECK 30 program, which specifies that customers who look younger than 30 will be asked for valid photo identification.
Added 4 hours ago
Field Marketing Manager
Dayforce
Canada
As a Field Marketing Manager supporting the new business, you will own the field marketing strategy and plan for your business. You’ll use account, engagement, intent, and pipeline insights…
Added 4 hours ago
Analyste sénior.e, assurance qualité (Contrat de 18 mois) // Senior Quality Assurance Analyst (18- month Contract)
SSENSE
Montreal, QC
Full-time
Added 5 hours ago
Senior Business Analyst
Bayshore
Mississauga, ON
Provide progress updates to the Business Applications Manager.
Added 5 hours ago
Director, Client Technology Services
Fanshawe College
London, ON
Full-time
…resolution, communication, knowledge management, problem management, automation, self-service, remote support, standardization, and proactive service…
Added 5 hours ago
Quality Engineer II
TD
Toronto, ON
Full-time
…by designing and automating tests and/or creating/enhancing automation…
Added 5 hours ago
Business Data Analyst
Moneris
Toronto, ON
Full-time
Reporting Relationship: You will report to the Manager, Analytics – Product & Operations.
Added 5 hours ago
Partnerships Manager
Waking Up
Remote, Canada
Contract · Remote
You'll own partner success and the operational side of our partnerships program. Our partners include platforms, other podcasts and apps, sponsors, and creator affiliates. Most of those…
Added 5 hours ago
Partnerships Manager
Waking Up
Canada
Contract
You'll own partner success and the operational side of our partnerships program. Our partners include platforms, other podcasts and apps, sponsors, and creator affiliates. Most of those…
Added 5 hours ago
Maintenance Licensed - Electrician
Saputo Inc.
Georgetown, ON
Full-time
Reporting to the Maintenance Manager, the Maintenance, Licensed Electrician is responsible for the installation and maintenance of electrical, instrumentation, mechanical and automation…
Added 5 hours ago
RQ00789 - Systems Testing/QA Specialist - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
Contract
The Enhancing of Home and Community Care (HCC) Digital Connectivity program is executing a multi-year strategy to modernize the Home and Community Care digital ecosystem, reduce dependency…
Added 5 hours ago
Electrical Technologist – Operations
Government of Nunavut
Iqaluit, NU
Full-time
Reporting to the Manager, Protection, Control, and Metering, the Electrical Technologist - Operations is responsible for designing, updating, maintaining, troubleshooting, and repairing…
Added 5 hours ago
Senior Project Manager
Zodiac Solutions, Inc
Toronto, ON
Full-time
Manage end-to-end delivery of AI, GenAI, Automation, and Data-driven transformation programs.
Added 5 hours ago
Manager, IT Governance, Risk & Compliance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
Manager, IT Governance, Risk & Compliance (7 Month Contract)
Added 5 hours ago
Director EIAM Strategy &Technical Product Management (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
This role demands a technologist with proven hands-on experience designing and implementing complex identity systems, not a product manager focused on go-to-market or business development.

Thumbtack

Success Operations Analyst I

Remote, Canada

Pay: For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home - from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Success Operations Team

Success Operations designs the programs, processes, tools, and operating rhythms that help Thumbtack’s Success organization serve customers and pros effectively. We turn company priorities into measurable work across customer recovery, Pro Success, partner fulfillment, and other marketplace operations. Our team partners with Success, Service, Product, Data Science, Engineering, Finance, and other functions to improve outcomes and make frontline work more reliable. We combine analysis with hands-on program delivery, testing changes and scaling what works.

About the role

As a Success Operations Analyst, you’ll independently own defined programs and process areas while helping advance larger, multi-quarter priorities. You’ll bring structure to moderate ambiguity, connect analysis to action, and drive work from problem definition through launch, measurement, and iteration. You’ll operate with a blend of autonomy and manager support, making sound decisions within your scope and escalating tradeoffs or dependencies when needed.

Your initial portfolio is expected to focus on Customer Success operations, including customer recovery and cross-sell, contact strategy, unresponsive-customer workflows, and our AI-enabled inbound call center program. As priorities change, you may also contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting.The right person will improve how today’s work runs while spotting where AI and automation make an entirely better workflow possible.

What you’ll do

Own defined Success Operations programs, initially focused on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations. Set goals, milestones, owners, and success measures; manage launch and ongoing performance.
Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data. Validate results, investigate changes, and turn findings into clear recommendations and next steps.
Improve operational workflows by finding failure points, clarifying handoffs, documenting procedures, and implementing changes that increase speed, quality, and reliability.
Test new approaches within your programs, including approved AI tools and lightweight automation. Verify outputs, measure impact, and work with technical partners when broader system changes are needed.
Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing. Align stakeholders, surface risks, resolve dependencies, and communicate decisions and progress.
Build and maintain the reporting, playbooks, metric definitions, and quality controls that help teams run programs consistently and identify where to improve.

In order to be successful, you must bring

3–5 years of experience in Success Operations, Customer Success Operations, Marketplace Operations, Business Operations, program management, analytics, consulting, or a related field.
A track record of independently delivering cross-functional operational work that improved customer outcomes, growth, efficiency, quality, or reliability.
Strong analytical judgment and experience working with operational data, including defining useful metrics, investigating root causes, and explaining results and limitations.
Working proficiency with SQL and business intelligence or reporting tools, or equivalent experience independently accessing, combining, and interpreting operational data.
Experience designing and documenting processes, improving handoffs, and using systems or automation to make work more scalable.
Practical experience using AI in repeatable work, checking its outputs, and identifying where human judgment or review is needed.
Clear written and verbal communication, sound prioritization, and the ability to move work forward with stakeholders through moderate ambiguity.

Expected salary ranges

For candidates living in Ontario and British Columbia, the expected total cash compensation (base salary + variable pay, if applicable) range for this role is currently $78,200 - $101,200

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Apply About employer

More about this job

Responsibilities

The Success Operations Analyst will own and manage defined operational programs, including customer recovery, contact strategy, and AI-enabled call center workflows. They will analyze performance data to identify failure points, implement process improvements, and coordinate cross-functional execution across various departments.

Requirements

Candidates must have 3–5 years of experience in operations, analytics, or program management with a proven track record of delivering cross-functional improvements. Proficiency in SQL, business intelligence tools, and experience with process design and AI-driven automation are required.

Skills

Success Operations
Marketplace Operations
Business Operations
Program Management
Analytics
SQL
Business Intelligence
Data Analysis
Process Improvement
Automation
AI Tools
Cross-functional Collaboration
Reporting
Stakeholder Management
Project Management

Remote locations

Ontario, Canada
British Columbia, Canada

Remote locations (standardized)

British Columbia, Canada
Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Success Operations
Marketplace Operations
Customer Success
Business Operations
Program Management
SQL
Business Intelligence
Data Analytics
Automation
Artificial Intelligence
Process Optimization
Conversion Analysis
Retention
Revenue Management
Cross-functional Leadership
Stakeholder Alignment
Reporting
Playbooks
Metric Definition
Quality Control
Customer Experience
Workflow Design
Project Launch
Performance Measurement
Operational Data

Report this job