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Added 4 mins ago
IT Infrastructure Analyst
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Full-time
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Thyme & Again Creative Catering

IT Systems & Microsoft 365 Administrator

Ottawa, ON, Canada

Pay: Compensation: $30–$35/hour, based on experience.
Job type: Contract
Apply by: Oct 31, 2026
Working hours: 8–16 hours per week
Posting language: English
Posted: Oct 1, 2026

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Original job description

Thyme & Again is looking for a hands-on IT Systems & Microsoft 365 Administrator to take ownership of our day-to-day IT environment across our two Ottawa locations and help us continue building stronger, more organized systems for the future.

This is a long-term opportunity for someone who enjoys having real ownership of their work. You’ll have the autonomy to investigate issues, recommend solutions and carry improvements through, while working directly with our leadership team and supporting employees across the business.

What you’ll work on:

Microsoft 365 administration across Entra ID, Exchange, Teams, SharePoint and OneDrive
User accounts, permissions, MFA and security
Employee onboarding and offboarding
Intune, devices, computers, printers and other hardware
Network and infrastructure troubleshooting
IT security, access reviews and system improvements
Vendor and third-party system coordination
Asset and equipment management
Backups and business continuity
Building and maintaining clear IT documentation, procedures and system records

What we're looking for:

You’re someone who can take an issue from question to resolution. You’re comfortable investigating, assessing options, making a recommendation and explaining the reasoning behind it.

Strong communication is just as important as technical ability in this role. You should be patient and approachable when supporting employees, proactive about keeping people informed, and comfortable speaking directly with leadership when you see a risk, opportunity or better way of doing something.

We also value someone who documents their work well. Our goal is to build an IT environment that is organized, secure and understandable, rather than dependent on knowledge held by one person.

Experience administering Microsoft 365 in a small or mid-sized organization, particularly Entra ID, Exchange, Teams, SharePoint, OneDrive, Intune and Microsoft security tools, would be a strong asset. Hands-on experience with hardware, networks and general IT troubleshooting is also important.

The details:

This is a part-time position of approximately 8–16 hours per week, with flexibility in how those hours are structured during our operating hours.

The first few months will be primarily onsite at our Ottawa locations so you can get to know our infrastructure, operations and team firsthand. After that, we're open to exploring a more hybrid arrangement based on the needs of the role and the business.

Compensation: $30–$35/hour, based on experience.

If you're looking for a role where you can build a long-term relationship with a local business, have meaningful ownership over its IT environment and see the impact of the improvements you make, we'd love to hear from you.

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More about this job

Responsibilities

Administer the Microsoft 365 environment and support user accounts, devices, networks, security, vendors, assets, backups, and business continuity across two Ottawa locations. Investigate and resolve IT issues, recommend and implement improvements, and maintain clear documentation and system records.

Requirements

The role calls for experience administering Microsoft 365 in a small or mid-sized organization, especially Entra ID, Exchange, Teams, SharePoint, OneDrive, Intune, and Microsoft security tools. Candidates should also have hands-on hardware, networking, and general IT troubleshooting experience, along with strong communication, problem-solving, and documentation skills.

Skills

Microsoft 365 Administration
Entra ID Administration
Exchange Administration
Teams Administration
SharePoint Administration
OneDrive Administration
Intune Administration
User Account Management
Permissions Management
Multi-Factor Authentication
IT Security
Hardware Troubleshooting
Network Troubleshooting
Employee Onboarding and Offboarding
IT Documentation
Vendor Coordination

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Entra ID
Exchange
Microsoft Teams
SharePoint
OneDrive
Intune
Microsoft Security Tools
User Accounts
Permissions
Multi-Factor Authentication
Employee Onboarding
Employee Offboarding
Hardware
Printers
Network Troubleshooting
IT Infrastructure
IT Security
Access Reviews
Vendor Coordination
Asset Management
Backups
Business Continuity
IT Documentation
System Administration

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