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Added 12 mins ago
MT
Class 1 Pickup & Delivery Driver
Midland Transport
Saint John, NB
- Full-time
…daily pickup and delivery routes while providing exceptional customer service. The successful candidate will be safety-focused, dependable, and committed to ensuring freight is delivered…
Added 12 mins ago
P
Sales Executive
Popular
St. Thomas, ON
- Full-time
Strong sales, customer service, negotiation, and relationship-building skills.
Added 12 mins ago
DV
Business Development Manager – North America
DBM Vircon
Canada
- Full-time
Account Planning: Lead account plans aimed at achieving sales targets, including revenue growth, pipeline expansion and client satisfaction.
Added 12 mins ago
N
Accountant
Newrest
Mississauga, ON
- Full-time
…join our Finance team. Your primary responsibility will be to lead the billing and collections process, ensuring the accuracy of our revenue and maintaining healthy, professional…
Added 12 mins ago
S
Temporary Floral Manager @ Quadra Location
Sobeys
Victoria, BC
- Temporary
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 12 mins ago
WS
Employer & Community Coordinator
WCG Services
Prince George, BC
- Full-time
Proven sales aptitude and excellent customer service skills
Added 12 mins ago
L
Business Analyst (Wholesale Lending)
LTM
Mississauga, ON
- Full-time
…expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial…
Added 12 mins ago
GD
DYNAMITE - Sales Team Leader FT - Lime Ridge Mall
Groupe Dynamite, Inc Garage
Hamilton, ON
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 12 mins ago
P
Senior Packaging Designer
Pakfactory
ON · Markham, Ontario
- Full-time
…We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals,…
Added 12 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The Customer Data & Identity Specialist is responsible for defining, maintaining, and optimizing the unified customer profile across the organization’s CDP. This role owns the data schema,…
Added 12 mins ago
MarTech Operations Lead
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Manager, Product Martech, the MarTech Operations Lead is responsible for driving the operational excellence and day‑to‑day management of our marketing technology ecosystem.…
Added 12 mins ago
Sales Manager
Reliance Home Comfort
Oshawa, ON
Partner with Service Operations and Installation Teams to maximize opportunities for the service technicians and installers
Added 12 mins ago
Regional Sales Manager - Ontario & Quebec
Levitt-Safety
Oakville, ON
Reporting to the VP - Sales & Marketing, you’ll work closely with Service, Market Segment Managers, Customer Experience, Marketing and other internal teams, you will bring the right people…
Added 12 mins ago
T
Senior Counsel
TD
Toronto, ON
- Full-time
…risk relating to Canadian Banking (CB). You will independently lead legal advice on complex, sensitive and ambiguous matters within your areas of responsibility, advise senior business and…
Added 12 mins ago
7
Procurement Coordinator
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 12 mins ago
FH
Senior Business Analyst
Fraser Health
BC · Surrey, BC · Fraser Health, British Columbia
- Full-time
Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
Added 12 mins ago
TS
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Downtown East Community Church
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 12 mins ago
SA
Plant Production Manager
Sollio Agriculture
ON · Blenheim, Southwestern Ontario
- Full-time
Work closely with customer service team to facilitate timely shipment of Maizex products to our distribution across Canada.
Added 12 mins ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Edmonton, AB
- Full-time
In this role, you will manage the customer journey by administering comprehensive hearing evaluations and providing personalized consultations. Reporting to the Senior Area Manager, you…
Added 12 mins ago
C
Client Engagement Associate - Part-time (20 hours/week)
CIBC
Windsor, ON · Tecumseh & Lauzon Banking Cent
- Part-time
As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking…
Added 12 mins ago
CH
Inventory Coordinator
Cardinal Health Canada
Mount Pearl, NL
- Full-time
…counts and WMS records. Identifies and reports variances to Customer Care team and ensures that customers are shipped variances promptly, and documents all variances and issues in line with…
Added 12 mins ago
DI
Technical Sales Representative
DispenseRite Inc.
Whitby, ON
- Full-time
…engineering and operations to tailor dispensing systems to customer specifications and support integration…
Added 12 mins ago
DG
General Sales Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
Collaborate with F&I, Service, and Parts to ensure a seamless customer experience
Added 12 mins ago
DG
Sales Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
The Sales Manager will lead all training and development initiatives for sales staff, maintain administrative accuracy, and uphold dealership processes. Working closely with sales teams,…
Added 12 mins ago
TS
Medical Office Assistant
The ScoliClinic
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…role. You will be trained with our Director of Operations, Lead Client Coordinator, and the rest of the Client Coordinator…

thyssenkrupp Materials NA

Customer Service Representative

Concord, ON, Canada

Hiring Range: $57,000–$62,000 annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $57,000–$62,000 annually
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong customer relationships through timely, professional communication
Respond to inquiries related to orders, lead times, pricing, and product specifications
Proactively manage customer expectations and resolve issues/escalations
Process customer purchase orders accurately in ERP systems (JobBoss)
Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
Monitor order status from entry through shipment to ensure on-time delivery
Communicate updates or delays to customers and internal stakeholders
Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
Validate drawing revisions and escalate discrepancies for resolution
Act as liaison between customer, sales, production, quality, and shipping teams
Participate in contract reviews and production discussions as required
Communicate risks, constraints, or changes that may impact delivery or cost
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
High attention to detail and accuracy, especially when handling orders, pricing, and specifications
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Problem-solving and critical thinking to resolve customer issues and order discrepancies
Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)
ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
1–3+ years of experience in a customer service, inside sales, or order management role
Ability to build and maintain strong customer relationships
Comfortable working cross-functionally with sales, operations, and engineering
Experience reading drawings or working with technical specs
Exposure to quoting, pricing models, or contract review processes
Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for customer accounts, managing the full order lifecycle from entry to shipment. They coordinate with internal departments like engineering, quality, and operations to ensure technical compliance and timely delivery.

Requirements

Candidates must have a high school diploma and at least 2 years of customer service experience, with strong computer and organizational skills. Proficiency in ERP systems and the ability to interpret technical drawings or specifications are highly preferred.

Skills

Customer service
Sales support
Order management
ERP systems
JobBoss
Communication
Problem-solving
Critical thinking
Technical specifications
Contract review
Relationship management
Attention to detail
Data entry
Cross-functional collaboration

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary wellness programs
401(k) program
RRSP program
Company match
Paid vacation
Paid holidays
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
ERP
JobBoss
SAP
Microsoft Dynamics
Order Management
Supply Chain
Technical Specifications
PPAP
Contract Review
Inside Sales
Data Accuracy
Cross-functional
Manufacturing
Logistics
Quality Assurance
Engineering Support
Customer Relations
Order Processing

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