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Added 10 mins ago
RS
Forklift / AGV Operator (Weekends)
Ryder System, Inc.
Caledon, ON
- Full-time
…with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise…
Added 10 mins ago
HR
Esthetician
Holt Renfrew
Toronto, ON
- Full-time
The Esthetician provides esthetic treatments and services to client specifications and as per Holt Renfrew standards.
Added 10 mins ago
BL
Program Assistant, Food Services
Better Living and Community Services
Toronto, ON
- Contract
Excellent customer service and interpersonal skills, and ability to work in a supportive manner with Clients, Members, Caregivers, and volunteers in order to effectively respond to the…
Added 11 mins ago
SP
Logistics - Shipper / Receiver & Customer Service
Superior Power Products Limited
Mount Uniacke, NS
- Full-time
Superior Power Products Limited is a trusted provider of construction and industrial equipment and services. We pride ourselves on delivering exceptional customer service and maintaining…
Added 11 mins ago
CO
Clerk C - Finance and Administration
City of Winnipeg
Winnipeg, MB
- Full-time
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career…
Added 11 mins ago
KT
Administrator, Okanagan Truck & Fabrication
Kal Tire
Vernon, BC
- Full-time
Create work orders for all truck modifications and fabrication builds using corporate material management system.
Added 11 mins ago
S
Proposal Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Sales Support: Partner with sales representatives to design solutions that meet customer requirements while maintaining target margins. Demonstrate a strong understanding of project…
Added 11 mins ago
AA
Auto Body Detailer (Mississauga-North)
Assured Automotive
Mississauga, ON
- Full-time
…Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your…
Added 11 mins ago
R
Senior Expeditor
Raise
Calgary, AB
- Full-time
Conduct regular reviews of purchase order requirements, supplier schedules, inspection reports, logistics updates, and related project information to identify potential delays and implement…
Added 26 mins ago
BG
Auto Body Parts Coordinator (Ottawa-East)
Boyd Group Services
Ottawa, ON
- Full-time
…Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your…
Added 26 mins ago
G
Maintenance Supervisor
Greystar
Calgary, AB · Elbow Tower, Calgary, CAN
- Full-time
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in…
Added 41 mins ago
CG
Guest Service Associate, Part Time
Compass Group Canada
Algoma Unorganized North Part, ON
- Part-time
The Workplace Support Services Associate ensures smooth daily operations by:
Added 41 mins ago
AA
Auto Body Parts Coordinator (Ottawa-East)
Assured Automotive
Ottawa, ON
- Full-time
…Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your…
Added 41 mins ago
R
Forklift operator, night shift 1-10pm
RONA
Châteauguay, QC
- Full-time
…skills and focus on safety, you'll ensure smooth operations and customer…
Added 41 mins ago
R
Drywall Delivery Driver ( $6/hr Premium )
RONA
Boisbriand, QC
- Full-time
Oversee orders, including invoices, payments, and returns, while providing customer service in line with SMART principles
Added 41 mins ago
I
Lead SAP FSCM Applications consultant
Infosys
Calgary, AB
- Full-time
Experience with dealing with key integration areas in Procurement, FICO, Supply Chain, Order Management, as well as internal and external systems
Added 41 mins ago
CC
Catalog Sales Representative
Cintas Canada
Quebec, QC
- Full-time
Cintas is seeking a Catalog Sales Representative to proactively up-sell current customer accounts with products from the Cintas catalog. Products from our catalog line include, but are not…
Added 41 mins ago
CG
Catering Bartender Part Time
Compass Group Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
- Part-time
Energetic, friendly, love to smile, outgoing and dedicated to outstanding customer service.
Added 56 mins ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Vancouver, BC
- $30.03 CAD / hour
- Temporary
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Added 56 mins ago
M-
Assistant Manager
Midas - Edmonton 5392
Edmonton, AB
- $60,000 to $75,000 CAD / year
- Other
Organizational and time management skills in order to prioritize competing demands
Added 56 mins ago
YO
Camp Office Supervisor
YMCA of Greater Toronto
Torrance, ON
- Part-time
…support organized arrivals, departures, and administrative services. The role builds positive relationships with campers, families, staff, and volunteers while contributing to a welcoming…
Added 56 mins ago
Customer Service Specialist
Univar Solutions
Edmonton, AB
Reporting to the CS Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point…
Added 56 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 56 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Milton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 56 mins ago
BM
Production Expeditor
Ben Machine Products Co. Inc.
Vaughan, ON
- Full-time
…we have a strong, vibrant workforce of over 210 people. Our services include sophisticated 3, 4 and 5-axis CNC machining, precision sheet metal fabrication, mechanical sub-assembly and…

thyssenkrupp Materials NA

Customer Service Representative

Concord, ON, Canada

Hiring Range: $57,000–$62,000 annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $57,000–$62,000 annually
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong customer relationships through timely, professional communication
Respond to inquiries related to orders, lead times, pricing, and product specifications
Proactively manage customer expectations and resolve issues/escalations
Process customer purchase orders accurately in ERP systems (JobBoss)
Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
Monitor order status from entry through shipment to ensure on-time delivery
Communicate updates or delays to customers and internal stakeholders
Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
Validate drawing revisions and escalate discrepancies for resolution
Act as liaison between customer, sales, production, quality, and shipping teams
Participate in contract reviews and production discussions as required
Communicate risks, constraints, or changes that may impact delivery or cost
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
High attention to detail and accuracy, especially when handling orders, pricing, and specifications
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Problem-solving and critical thinking to resolve customer issues and order discrepancies
Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)
ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
1–3+ years of experience in a customer service, inside sales, or order management role
Ability to build and maintain strong customer relationships
Comfortable working cross-functionally with sales, operations, and engineering
Experience reading drawings or working with technical specs
Exposure to quoting, pricing models, or contract review processes
Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for customer accounts, managing the full order lifecycle from entry to shipment. They coordinate with internal departments like engineering, quality, and operations to ensure technical compliance and timely delivery.

Requirements

Candidates must have a high school diploma and at least 2 years of customer service experience, with strong computer and organizational skills. Proficiency in ERP systems and the ability to interpret technical drawings or specifications are highly preferred.

Skills

Customer service
Sales support
Order management
ERP systems
JobBoss
Communication
Problem-solving
Critical thinking
Technical specifications
Contract review
Relationship management
Attention to detail
Data entry
Cross-functional collaboration

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary wellness programs
401(k) program
RRSP program
Company match
Paid vacation
Paid holidays
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
ERP
JobBoss
SAP
Microsoft Dynamics
Order Management
Supply Chain
Technical Specifications
PPAP
Contract Review
Inside Sales
Data Accuracy
Cross-functional
Manufacturing
Logistics
Quality Assurance
Engineering Support
Customer Relations
Order Processing

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