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Added 12 mins ago
D
Wealth Management Advisor
Desjardins
Châteauguay, QC · Mercier, QC
- Full-time
…products. You serve as an expert advisor and resource person in the field of savings and investments. You use your expertise to balance member/client satisfaction, business objectives,…
Added 27 mins ago
S
International Admissions Officer
SAIT
Calgary, AB
- Temporary
Job classification: A5019 - Customer Service Representative
Added 27 mins ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Governance to support supplier performance management, including service levels, business reviews and issue…
Added 42 mins ago
H
Nurse Practitioner
HealthCareersInSask.ca
Kipling, SK
- Full-time
Demonstrates skills in safety initiatives and service innovation
Added 42 mins ago
MF
Director, Citizen Development & Employee Technology Experience Pod Owner
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…practical improvements that improve productivity, adoption, service experience and confidence in…
Added 1 hour ago
Category Analyst (***Reposted***)
Public Service Delivery
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 1 hour ago
SA
International Admissions Officer
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
Job classification: A5019 - Customer Service Representative
Added 1 hour ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON
- Full-time
…Governance to support supplier performance management, including service levels, business reviews and issue…
Added 1 hour ago
SP
Reception & Donations Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
…integrity of donor operations through exceptional customer service, attention to detail, and a commitment to…
Added 1 hour ago
SL
Sales Associate, Hockey (Part-Time)
Sporting Life Group
Calgary, AB
- Part-time
…right fit through knowledgeable recommendations and expert service, so they can step onto the field, court, or rink with the confidence to play their…
Added 1 hour ago
Water Treatment Plant Operator Class II
City of Quinte West
Quinte West, ON
Be available for on-call service as directed by the Manager of Water and Wastewater Services.
Added 1 hour ago
CO
District Representative - Office of Senator Rubio (Ontario, CA)
City of Santa Fe Springs
ON · Ontario, Canada
- Full-time
…course work in environmental health science or a closely related field. Information concerning the acceptability of degrees can be found in the brochure “Educational Requirements” which is…
Added 1 hour ago
DR
Junior Sales Representative
Dawn Recruiting Agency
AB · Edmonton, AB
- $45,000 to $75,000 CAD / year
- Full-time
We are seeking motivated and outgoing individuals to join our team as Entry-Level Field Sales Representatives. This role is a great opportunity for candidates interested in developing…
Added 1 hour ago
MR
LG Promoters - InStore Sales Rep
Match Retail
Victoria, BC
- $51,000 to $53,000 CAD / year
- Full-time
As an assisted sales representative you will be assigned to a single store location on a full-time basis for the duration of this contract. In this role you will be promoting our brand’s…
Added 1 hour ago
VC
Director, Demand Generation
Valsoft Corporation
Remote, Canada
- $140,000 to $150,000 CAD / year
- Full-time
- Remote
Dispatch is redefining how the world experiences home and field service. Founded in 2013 and trusted by leading brands and service providers, we power seamless, reliable service experiences…
Added 1 hour ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
The Senior Demand Planner, Service Parts is responsible for the end-to-end management of demand planning, inventory optimization, replenishment planning, and service parts availability for…
Added 1 hour ago
RS
Business Development Representative
Refrigerative Supply Limited
Edmonton, AB
- Full-time
We are seeking a dynamic and results-driven Business Development Representative to join our growing team. This role focuses on building and maintaining strong client relationships within…
Added 2 hours ago
Sales Associate, Hockey
Sporting Life Group
Calgary, AB
…right fit through knowledgeable recommendations and expert service, so they can step onto the field, court, or rink with the confidence to play their…
Added 2 hours ago
D
Private Banker
Desjardins
Ottawa, ON
- Full-time
…distinctive approach in compliance with the standards for first-rate service, proactive contacts and support in their projects and life events. You maintain ongoing communication and…
Added 2 hours ago
DI
Technical Sales Representative
DispenseRite Inc.
Whitby, ON
- Full-time
We are looking for a Technical Sales Representative to join our team on-site in Whitby, ON. You will drive sales across targeted industrial manufacturing sectors, managing the full sales…
Added 2 hours ago
M
Assistant Manager, Business Support – Canada Contact Centre, Bank & Affinity
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
…complex escalations, and help identify opportunities that make service easier, faster and better for our customers and employees. This is an ideal next step for a curious, accountable…
Added 2 hours ago
H
Nurse Practitioner
HealthCareersInSask.ca
Assiniboia, SK
- Full-time
Knowledge of diverse, culturally safe and representative workforce
Added 2 hours ago
KS
Sales Representative
Kognitive Sales Solutions
Woodstock, ON
- Full-time
…excitement and foster connections with consumers in-store. As a Field Marketing Representative, your primary role will be to educate customers and drive sales of Financial Products on…
Added 2 hours ago
AE
Project Manager
Acero Engineering
Calgary, AB
- Full-time
…services; from concept evaluation to plant start-up. Our core service offering is in-house project management, process, mechanical, electrical, instrumentation and control engineering,…
Added 2 hours ago
AP
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
- Full-time
…customer experience in a dynamic environment? The Customer Service Representative position could be the perfect fit for…

thyssenkrupp Materials NA

Customer Service Representative

Concord, ON, Canada

Hiring Range: $57,000–$62,000 annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $57,000–$62,000 annually
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong customer relationships through timely, professional communication
Respond to inquiries related to orders, lead times, pricing, and product specifications
Proactively manage customer expectations and resolve issues/escalations
Process customer purchase orders accurately in ERP systems (JobBoss)
Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
Monitor order status from entry through shipment to ensure on-time delivery
Communicate updates or delays to customers and internal stakeholders
Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
Validate drawing revisions and escalate discrepancies for resolution
Act as liaison between customer, sales, production, quality, and shipping teams
Participate in contract reviews and production discussions as required
Communicate risks, constraints, or changes that may impact delivery or cost
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
High attention to detail and accuracy, especially when handling orders, pricing, and specifications
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Problem-solving and critical thinking to resolve customer issues and order discrepancies
Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)
ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
1–3+ years of experience in a customer service, inside sales, or order management role
Ability to build and maintain strong customer relationships
Comfortable working cross-functionally with sales, operations, and engineering
Experience reading drawings or working with technical specs
Exposure to quoting, pricing models, or contract review processes
Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for customer accounts, managing the full order lifecycle from entry to shipment. They coordinate with internal departments like engineering, quality, and operations to ensure technical compliance and timely delivery.

Requirements

Candidates must have a high school diploma and at least 2 years of customer service experience, with strong computer and organizational skills. Proficiency in ERP systems and the ability to interpret technical drawings or specifications are highly preferred.

Skills

Customer service
Sales support
Order management
ERP systems
JobBoss
Communication
Problem-solving
Critical thinking
Technical specifications
Contract review
Relationship management
Attention to detail
Data entry
Cross-functional collaboration

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary wellness programs
401(k) program
RRSP program
Company match
Paid vacation
Paid holidays
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
ERP
JobBoss
SAP
Microsoft Dynamics
Order Management
Supply Chain
Technical Specifications
PPAP
Contract Review
Inside Sales
Data Accuracy
Cross-functional
Manufacturing
Logistics
Quality Assurance
Engineering Support
Customer Relations
Order Processing

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