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Added 9 mins ago
NH
Quality Supervisor
Norsk Hydro
Mississauga, ON
- Full-time
Testing Data Management: Ensures accurate reporting of lab KPIs in accordance with BA standards.
Added 9 mins ago
P
Software Developer
Proven
Calgary, AB
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 9 mins ago
P
Junior Software Developer
Proven
Calgary, AB
- Full-time
Interest in engineering, science, or data-heavy problems.
Added 9 mins ago
AW
Sr Engineer Civil
Agilus Work Solutions
Calgary, AB
- Contract
Supporting the construction team in the development of Work Packages, scope definition and provision of technical data for field issued contracts. Review of engineering work packages and…
Added 9 mins ago
M
Specialist, Environmental Affairs
Morguard
Mississauga, ON
- Full-time
coordinates directly or supports other team members’ projects involving asbestos, mould, lead, designated substances, hazardous materials, spills, and other environmental risks
Added 9 mins ago
P
Software Developer
Proven
Mississauga, ON
- Full-time
We are hiring a Software Developer to join that effort, working under our Lead Full-Stack Developer. You will take applications from scope to production: designing data models, building…
Added 9 mins ago
P
Junior Software Developer
Proven
Mississauga, ON
- Full-time
Interest in engineering, science, or data-heavy problems.
Added 9 mins ago
T
Senior Enterprise Architect
Teqfocus
Markham, ON
- Full-time
Provide strategic enterprise architecture leadership across business, applications, data, AI, integration, cloud, infrastructure and security. Shape future-state roadmaps and guide…
Added 9 mins ago
UO
Engineer
University of British Columbia
Kelowna, BC · UBCO | Central Heating Plant (CHP)
- $5,713 to $6,545 CAD / month
- Full-time
…anomalies or water quality concerns to the Assistant Manager, Engineering and Utility…
Added 9 mins ago
Delivery Solutions Architect
Databricks
ON
At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the Databricks Data Intelligence Platform. As a Delivery Solutions…
Added 9 mins ago
CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Data or integration‑related certifications (data modeling, data engineering
Added 9 mins ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
…implementation of a new Microsoft Dynamics CRM and Bloomreach Customer Data Platform…
Added 9 mins ago
DN
Civil Engineers (EIT to P.Eng)
David Nairne & Associates
North Vancouver, BC
- Full-time
Assist with and progressively take ownership of civil engineering design for municipal and land development projects
Added 23 mins ago
A-
Agile Team Lead - Integrations
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
As our Agile Team Lead, Integrations, you’ll lead the Integrations team within Enterprise Architecture & Data, responsible for developing, supporting, maintaining, and enhancing the…
Added 38 mins ago
O
Principal Software Developer
OpenText
Waterloo, ON
- Full-time
…solution that includes document capture, document classification, data extraction, information validation, and delivery to the backend…
Added 38 mins ago
FS
Lead Infrastructure Architect
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
10+ years of progressive experience in infrastructure engineering, including at least 5 years in a senior or lead technical role with a strong focus on design, implementation, and…
Added 38 mins ago
CO
Supervisor Technical Services Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
Department Infrastructure and Engineering Services
Added 38 mins ago
V
Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
…Matter Expert (SME) for the RPRA Hazardous Waste Program and lead efforts to evaluate and maintain data…
Added 38 mins ago
BL
Microsoft Dynamics 365 (D365) Solution Architect - 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
Lead data migration strategy, data mapping, cleansing, transformation, and validation
Added 38 mins ago
BL
Microsoft Dynamics 365 Customer Engagement Architect 6 to 12 Months Contract
Belmont Lavan
Canada
- Contract
We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Solution Architect to lead the architecture, design, and technical delivery of enterprise-scale Microsoft…
Added 38 mins ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
Lead root cause investigations using structured methods such as 8D, 5-Why, and Fishbone analysis.
Added 38 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 38 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 38 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 38 mins ago
CO
Road Safety Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead the City of Greater Sudbury's (City) roadway safety programs through the collection, analysis, monitoring, and evaluation of transportation safety data to identify risks, support…

thyssenkrupp Materials NA

Customer Service Representative

Concord, ON, Canada

Hiring Range: $57,000–$62,000 annually · Full-time

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Applications open in a new tab.

Job details

Pay: Hiring Range: $57,000–$62,000 annually
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong customer relationships through timely, professional communication
Respond to inquiries related to orders, lead times, pricing, and product specifications
Proactively manage customer expectations and resolve issues/escalations
Process customer purchase orders accurately in ERP systems (JobBoss)
Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
Monitor order status from entry through shipment to ensure on-time delivery
Communicate updates or delays to customers and internal stakeholders
Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
Validate drawing revisions and escalate discrepancies for resolution
Act as liaison between customer, sales, production, quality, and shipping teams
Participate in contract reviews and production discussions as required
Communicate risks, constraints, or changes that may impact delivery or cost
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
High attention to detail and accuracy, especially when handling orders, pricing, and specifications
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Problem-solving and critical thinking to resolve customer issues and order discrepancies
Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)
ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
1–3+ years of experience in a customer service, inside sales, or order management role
Ability to build and maintain strong customer relationships
Comfortable working cross-functionally with sales, operations, and engineering
Experience reading drawings or working with technical specs
Exposure to quoting, pricing models, or contract review processes
Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for customer accounts, managing the full order lifecycle from entry to shipment. They coordinate with internal departments like engineering, quality, and operations to ensure technical compliance and timely delivery.

Requirements

Candidates must have a high school diploma and at least 2 years of customer service experience, with strong computer and organizational skills. Proficiency in ERP systems and the ability to interpret technical drawings or specifications are highly preferred.

Skills

Customer service
Sales support
Order management
ERP systems
JobBoss
Communication
Problem-solving
Critical thinking
Technical specifications
Contract review
Relationship management
Attention to detail
Data entry
Cross-functional collaboration

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary wellness programs
401(k) program
RRSP program
Company match
Paid vacation
Paid holidays
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
ERP
JobBoss
SAP
Microsoft Dynamics
Order Management
Supply Chain
Technical Specifications
PPAP
Contract Review
Inside Sales
Data Accuracy
Cross-functional
Manufacturing
Logistics
Quality Assurance
Engineering Support
Customer Relations
Order Processing

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