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Added 11 mins ago
WI
Project Assistant, Buildings M&E
WSP in Canada
Vancouver, BC
- Full-time
Produce well-organized proposals, reports, presentations, specifications, and client-ready materials using WSP templates and quality processes.
Added 11 mins ago
FC
Weld-Console Administrator / Construction Automation Specialist
Fluor Corporation
Calgary, AB
- Full-time
…3D (S3D) Piping, combined with an understanding of welding processes, piping materials, isometric drawings, weld procedures, NDE requirements, and construction data…
Added 11 mins ago
TT
Quality Specialist - Nuclear
Tetra Tech
Pickering, ON
- Full-time
…for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across…
Added 11 mins ago
WI
Electrical Project Manager/Estimator
Western Integrated Ltd.
Burnaby, BC
- Full-time
This is an excellent opportunity for a driven professional who thrives in fast-paced environments, values precision, and takes pride in delivering quality industrial and commercial projects…
Added 11 mins ago
IW
Buyer
International Water Guard
Surrey, BC
- Full-time
IWG is seeking an organized and proactive Buyer to support procurement activities and supplier management within our AS9100-regulated manufacturing environment. This role is responsible for…
Added 41 mins ago
S
Analyst, Buyer
SaskPower
Regina, SK
- Full-time
The employee in this classification is responsible to assist in the technical and analytical support of departmental and project initiatives, functional testing and documenting business…
Added 41 mins ago
D
Consultant/Senior Consultant, Anaplan
Deloitte
Toronto, ON
- Full-time
Bachelor’s degree in Business, Finance, Accounting, Computer Science, Engineering, Information Technology. Post graduate degrees and professional designation is an asset.
Added 41 mins ago
WM
Laser Scanning Technician
Weir Minerals
Fort McMurray, AB
- $38.4 CAD / hour
- Full-time
Knowledge of slurry pump inspection, disassembly, and repair processes.
Added 41 mins ago
WI
Project Assistant, Buildings M&E
WSP in Canada
Vancouver, BC
- Full-time
Produce well-organized proposals, reports, presentations, specifications, and client-ready materials using WSP templates and quality processes.
Added 1 hour ago
Production Planner
Westerkirk
Calgary, AB
The Production Planning Team plans, schedules, and coordinates the activities throughout the manufacturing process within the manufacturing cell. Planning includes creating and managing…
Added 1 hour ago
Production Supervisor
Price Industries Limited
Winnipeg, MB
Personal and Professional Development - We are committed to helping you reach your potential through training and education.
Added 1 hour ago
SF
Demand Planner & Sales Analyst
Summer Fresh Salads Inc.
Woodbridge, ON
- Full-time
Strong team player with a positive, professional, and collaborative approach.
Added 1 hour ago
D(
Implementation Manager
DHL (Supply Chain)
Calgary, AB
- Full-time
Assist and develop training programs and materials.
Added 1 hour ago
E
Project Manager
Enbridge
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
4+ years of progressively responsible related professional engineering experience, preferably in oil and gas, pipelines, terminals, facilities, utilities, petrochemical operations, or other…
Added 1 hour ago
Specialist, Manufacturing Procurement
CONA Services
Brampton, ON
Collaborate with Manufacturing, Engineering and Quality teams to identify upcoming needs and translate them into sourcing strategies.
Added 1 hour ago
Specialist, Manufacturing Procurement
CONA Services
Brampton, ON
Collaborate with Manufacturing, Engineering and Quality teams to identify upcoming needs and translate them into sourcing strategies.
Added 1 hour ago
Marketing & Social Media Assistant (Part-Time)
NV Piping Systems Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Capture and edit professional photographs and short videos of equipment, manufacturing processes, and company activities.
Added 1 hour ago
H
Operations Manager
Hays
Victoria, BC
- $130,000 to $165,000 CAD / year
- Full-time
Oversee procurement of equipment, materials, subcontractors, and professional services as required.
Added 1 hour ago
Supervisor-Planning
Leonardo DRS, Inc.
NS · Bedford, Nova
Monitor critical materials and work with Purchasing, Production, Engineering, and other stakeholders to resolve shortages, capacity constraints, and scheduling conflicts.
Added 1 hour ago
NV
UAS Technician
North Vector Dynamics Inc.
Calgary, AB
- Full-time
Manage and maintain accurate bill of materials (BOM) records: tracking component usage, flagging discrepancies between as-built configurations and engineering documentation, and supporting…
Added 1 hour ago
A
Mechanical Designer (English version)
Averna
Montreal, QC
- Full-time
Take into account constraints such as strength of materials, thermal dissipation, manufacturability, maintainability and testability;
Added 1 hour ago
CI
Quality Control Inspector
Calian in Space & Technology
Saskatoon, SK
- Full-time
Ability to read and interpret electrical schematics, engineering drawings, specifications, bills of materials, and test reports.
Added 1 hour ago
ZI
Compliance and Certification Specialist
ZenaTech Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…requirements into practical systems, procedures, documentation, and controls. You will work closely with Engineering, Operations, Quality, Supply Chain, Legal, and external regulatory…
Added 1 hour ago
MG
Intermediate Designer
Maxxit Group
Toronto, ON
- Full-time
Material & Fabrication Research: Stay current with materials and fabrication techniques. Investigate new technologies and solutions that could enhance the design and functionality of…
Added 2 hours ago
Power Line Technician
Primary Engineering and Construction
Calgary, AB
Primary Engineering and Construction Corporation (Primary) is a growth-oriented industry leader providing Primary professional engineering and construction services.

thyssenkrupp Materials NA

Customer Service Representative

Concord, ON, Canada

Hiring Range: $57,000–$62,000 annually · Full-time

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Applications open in a new tab.

Job details

Pay: Hiring Range: $57,000–$62,000 annually
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong customer relationships through timely, professional communication
Respond to inquiries related to orders, lead times, pricing, and product specifications
Proactively manage customer expectations and resolve issues/escalations
Process customer purchase orders accurately in ERP systems (JobBoss)
Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
Monitor order status from entry through shipment to ensure on-time delivery
Communicate updates or delays to customers and internal stakeholders
Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
Validate drawing revisions and escalate discrepancies for resolution
Act as liaison between customer, sales, production, quality, and shipping teams
Participate in contract reviews and production discussions as required
Communicate risks, constraints, or changes that may impact delivery or cost
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
High attention to detail and accuracy, especially when handling orders, pricing, and specifications
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Problem-solving and critical thinking to resolve customer issues and order discrepancies
Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)
ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
1–3+ years of experience in a customer service, inside sales, or order management role
Ability to build and maintain strong customer relationships
Comfortable working cross-functionally with sales, operations, and engineering
Experience reading drawings or working with technical specs
Exposure to quoting, pricing models, or contract review processes
Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for customer accounts, managing the full order lifecycle from entry to shipment. They coordinate with internal departments like engineering, quality, and operations to ensure technical compliance and timely delivery.

Requirements

Candidates must have a high school diploma and at least 2 years of customer service experience, with strong computer and organizational skills. Proficiency in ERP systems and the ability to interpret technical drawings or specifications are highly preferred.

Skills

Customer service
Sales support
Order management
ERP systems
JobBoss
Communication
Problem-solving
Critical thinking
Technical specifications
Contract review
Relationship management
Attention to detail
Data entry
Cross-functional collaboration

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary wellness programs
401(k) program
RRSP program
Company match
Paid vacation
Paid holidays
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
ERP
JobBoss
SAP
Microsoft Dynamics
Order Management
Supply Chain
Technical Specifications
PPAP
Contract Review
Inside Sales
Data Accuracy
Cross-functional
Manufacturing
Logistics
Quality Assurance
Engineering Support
Customer Relations
Order Processing

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