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Added 11 mins ago
CS
Children's Outreach Worker
Catholic Social Services Alberta
Wainwright, AB
- Internship
With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of…
Added 11 mins ago
CS
Family Enrichment Worker
Catholic Social Services Alberta
Lloydminster, AB
- Internship
Supports the parents to take responsibility for their choices and supports the family to implement/practice skills related to service plan goals
Added 11 mins ago
IG
Sales Representative – Glass Hardware Products
Ideal Glass Hardware Inc. (IGH)
Markham, ON
- Full-time
Ideal Glass Hardware Inc. is looking for a motivated and customer-focused Sales Representative to join our team in Markham.This is a hands-on role combining sales, customer service, order…
Added 11 mins ago
AY
Client Services Coordinator
Avison Young | Canada
AB · Edmonton, AB
- Full-time
…navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse…
Added 11 mins ago
M
Customer Service Representative
Motion
Calgary, AB
- Full-time
Under close supervision, the Customer Service Representative is responsible for
Added 12 mins ago
Customer service representative - Carrefour de l'Estrie
Groupe Mach
Sherbrooke, QC
Based at Carrefour de l'Estrie and reporting to the Team Supervisor, the Customer Service Representative will be responsible for the following:
Added 12 mins ago
Mental Health Support Worker (FT) - Mistahimaskwa House
Catholic Social Services
Edmonton, AB
Developing and overseeing service plans for children/youth
Added 12 mins ago
GF
Customer Service Representative (Motivator) - Ajax Rossland and Salem
GoodLife Fitness
Rossland, BC · Ajax, ON · Salem, ON
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 12 mins ago
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Wealth Management Advisor
Desjardins
Châteauguay, QC · Mercier, QC
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement.
Added 12 mins ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
…help clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with…
Added 12 mins ago
US
Fair Grounds Barista (Winter 2027)
UFV SUS
Abbotsford, BC
- Part-time
…providing wellness and developmental programming. As the official representative body of UFV students, our mission is to be an inclusive community that provides high-quality, accessible…
Added 12 mins ago
A
Retail Sales Representative
Acosta
Windsor, ON
- Part-time
We are looking for a results-driven Sales Representative to serve our Big Box and Convenience Store customers. You will meet with customers to execute sales and merchandising strategies,…
Added 26 mins ago
SH
Resident Assistant
Southern Health-Santé Sud
Carman, MB
- Full-time
…Check. The successful candidate will be responsible for any service charges…
Added 27 mins ago
S
International Admissions Officer
SAIT
Calgary, AB
- Temporary
Job classification: A5019 - Customer Service Representative
Added 27 mins ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Governance to support supplier performance management, including service levels, business reviews and issue…
Added 41 mins ago
SM
Custodian
SBM Management Services, LP
ON · Ontario, Canada
- Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities…
Added 41 mins ago
AW
Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
- Full-time
Respond to inbound customer inquiries through phone, chat, and email while meeting service and quality targets.
Added 42 mins ago
M
E-Commerce Representative (Bilingual)
Mark's
Calgary, AB
- Full-time
Communicate program updates, risks, issues, resolutions, and service impacts to internal and external stakeholders in a timely and professional manner.
Added 42 mins ago
Food Services Worker
HealthCareersInSask.ca
Battleford, SK
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 42 mins ago
H
Food Services Worker
HealthCareersInSask.ca
Lampman, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 42 mins ago
Cook
HealthCareersInSask.ca
Wawota, SK
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 42 mins ago
H
Food Services Worker
HealthCareersInSask.ca
Lampman, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 42 mins ago
H
Nurse Practitioner
HealthCareersInSask.ca
Kipling, SK
- Full-time
Demonstrates skills in safety initiatives and service innovation
Added 42 mins ago
MC
Part Time Sales Merchandiser - Immediate Start
Merchandising Consultants Associates
Fort Frances, ON
- $19 CAD / hour
- Part-time
…with Canada and the USA’s top brands, delivering exceptional service that blends agility, experience, and a people-first mindset. Our mission is to provide executional excellence and agile…
Added 42 mins ago
V
Financial Services Representative (BCGEU) - Mission
Vancity
Burnaby, BC
- Full-time
As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member…

thyssenkrupp Materials NA

Customer Service Representative

Concord, ON, Canada

Hiring Range: $57,000–$62,000 annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $57,000–$62,000 annually
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong customer relationships through timely, professional communication
Respond to inquiries related to orders, lead times, pricing, and product specifications
Proactively manage customer expectations and resolve issues/escalations
Process customer purchase orders accurately in ERP systems (JobBoss)
Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
Monitor order status from entry through shipment to ensure on-time delivery
Communicate updates or delays to customers and internal stakeholders
Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
Validate drawing revisions and escalate discrepancies for resolution
Act as liaison between customer, sales, production, quality, and shipping teams
Participate in contract reviews and production discussions as required
Communicate risks, constraints, or changes that may impact delivery or cost
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
High attention to detail and accuracy, especially when handling orders, pricing, and specifications
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Problem-solving and critical thinking to resolve customer issues and order discrepancies
Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)
ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
1–3+ years of experience in a customer service, inside sales, or order management role
Ability to build and maintain strong customer relationships
Comfortable working cross-functionally with sales, operations, and engineering
Experience reading drawings or working with technical specs
Exposure to quoting, pricing models, or contract review processes
Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for customer accounts, managing the full order lifecycle from entry to shipment. They coordinate with internal departments like engineering, quality, and operations to ensure technical compliance and timely delivery.

Requirements

Candidates must have a high school diploma and at least 2 years of customer service experience, with strong computer and organizational skills. Proficiency in ERP systems and the ability to interpret technical drawings or specifications are highly preferred.

Skills

Customer service
Sales support
Order management
ERP systems
JobBoss
Communication
Problem-solving
Critical thinking
Technical specifications
Contract review
Relationship management
Attention to detail
Data entry
Cross-functional collaboration

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary wellness programs
401(k) program
RRSP program
Company match
Paid vacation
Paid holidays
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
ERP
JobBoss
SAP
Microsoft Dynamics
Order Management
Supply Chain
Technical Specifications
PPAP
Contract Review
Inside Sales
Data Accuracy
Cross-functional
Manufacturing
Logistics
Quality Assurance
Engineering Support
Customer Relations
Order Processing

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