Customer Service Representative

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong customer relationships through timely, professional communication
• Respond to inquiries related to orders, lead times, pricing, and product specifications
• Proactively manage customer expectations and resolve issues/escalations
• Process customer purchase orders accurately in ERP systems (JobBoss)
• Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
• Monitor order status from entry through shipment to ensure on-time delivery
• Communicate updates or delays to customers and internal stakeholders
• Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
• Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
• Validate drawing revisions and escalate discrepancies for resolution
• Act as liaison between customer, sales, production, quality, and shipping teams
• Participate in contract reviews and production discussions as required
• Communicate risks, constraints, or changes that may impact delivery or cost
• Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• High school diploma or equivalent
• At least 2 years of previous customer service experience
• Solid computer skills beyond the basic level
• High attention to detail and accuracy, especially when handling orders, pricing, and specifications
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
• Problem-solving and critical thinking to resolve customer issues and order discrepancies
• Flexible in scheduling and available for overtime as needed

Preferred Requirements:

• Post-secondary education in business, supply chain, or related field (preferred)
• ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
• 1–3+ years of experience in a customer service, inside sales, or order management role
• Ability to build and maintain strong customer relationships
• Comfortable working cross-functionally with sales, operations, and engineering
• Experience reading drawings or working with technical specs
• Exposure to quoting, pricing models, or contract review processes
• Experience supporting key accounts or high-volume customers
  

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
 

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.