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Added 9 mins ago
A
Data Governance & Master Data Senior Analyst
Affinity
BC · British Columbia, Canada
- Contract
Support the implementation and ongoing execution of the organization’s Data Governance program.
Added 9 mins ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Montreal, QC
- $54,000 to $67,000 CAD / year
- Full-time
The New Installations\Modernization Coordinator is responsible for managing and continuously improving support and coordination services for all New Installation and Modernization projects…
Added 9 mins ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
Collaboration & Implementation: Identify workflow needs, prototype solutions and drive implementation with Marketing, Sales and existing technical teams. Use shared co-op support for…
Added 9 mins ago
AC
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Air Canada Vacations
Montreal, QC
- Full-time
…teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP…
Added 9 mins ago
A
Revenue Operations Specialist
ApprovalMax
Toronto, ON
- Full-time
As a Revenue Operations Specialist, you will support revenue growth and improve internal processes across the business. Reporting to the Revenue Operations Manager, you’ll play a key role…
Added 9 mins ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Montreal, QC
- Full-time
The New Installations\Modernization Coordinator is responsible for managing and continuously improving support and coordination services for all New Installation and Modernization projects…
Added 9 mins ago
AW
Customer Service Representative
Arrow Workforce Solutions
Brampton, ON
- Full-time
Identify opportunities for additional services and support sales lead generation initiatives.
Added 9 mins ago
W
Account Executive, Private Client Solutions
Waypoint
Kelowna, BC
- $70,000 to $80,000 CAD / year
- Full-time
Provide technical assistance and support to colleagues with necessary information and resources.
Added 24 mins ago
CO
Inventory Coordinator
Culligan of Canada
Hanover, ON
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 24 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Edmonton Trail, Calgary, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 24 mins ago
M
Director, Sales and Business Development
Masco
Mississauga, ON · ON · Saint Thomas, Ontario
- Full-time
The role also leads the Sales Enablement Team to strengthen sales tools, data, quotations and pricing support, pipeline management, business intelligence, forecasting, and sales processes.
Added 39 mins ago
P
Project Coordinator, Renewables
Proven
Toronto, ON
- Full-time
Inside sales or quoting experience in a technical services business.
Added 39 mins ago
GC
Field Operations Associate II
Grainger Canada
Oshawa, ON
- Full-time
Work with sales partners to improve customer experience and increase business.
Added 39 mins ago
BG
Director, Business Development, Pension Risk Transfer
BMO Groupe financier
Toronto, ON
- Full-time
…manage relationships with pension consultants and plan sponsors, support the execution of PRT transactions, and contribute to the development and implementation of the business’s broader…
Added 39 mins ago
P
Project Coordinator, Renewables
Proven
Calgary, AB
- Full-time
Inside sales or quoting experience in a technical services business.
Added 39 mins ago
M
Specialist, Environmental Affairs
Morguard
Mississauga, ON
- Full-time
The Specialist, Environmental Affairs is accountable to the Manager, Environmental Affairs in the support, enhancement and promotion of Morguard’s environmental management system and…
Added 39 mins ago
P
Sales Manager - Utility Scale Wind Energy
Progressive
Montreal, QC
- $132,000 to $170,000 USD / year
- Full-time
The ideal candidate will combine strong business development and sales expertise with technical and commercial acumen within the renewable energy, power generation, or energy infrastructure…
Added 39 mins ago
MD
Industrial Design Director
Morelli Design Transport
Montreal, QC
- Full-time
…challenges and developing products that balance aesthetics, technical performance, manufacturability, and user…
Added 39 mins ago
CI
Corporate Law Clerk
Cartel Inc.
Mississauga, ON
- Full-time
Support the professional development of articling students, summer students, and associates by answering technical inquiries and sharing corporate procedures.
Added 39 mins ago
P
Sales Engineer - Renewable Energy (Wind)
Progressive
Montreal, QC
- $113,000 to $127,000 USD / year
- Full-time
An industry-leading renewable energy organization is seeking a Sales Engineer to support the growth of utility-scale wind energy projects across North America. This role serves as the…
Added 39 mins ago
BG
Director, Business Development, Pension Risk Transfer
BMO Groupe financier
Montreal, QC
- Full-time
…manage relationships with pension consultants and plan sponsors, support the execution of PRT transactions, and contribute to the development and implementation of the business’s broader…
Added 39 mins ago
Delivery Solutions Architect
Databricks
ON
…important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You…
Added 39 mins ago
CRM & CDP Technical - Integration Analyst (Microsoft Dynamics CRM and Bloomreach Customer Data Platform (CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Create and maintain technical documentation and support internal knowledge transfer to enable ACV to operate and enhance CRM/CDP post go‑live.
Added 39 mins ago
CRM & CDP Solution Analyst (Microsoft Dynamics 365 CRM and Bloomreach CDP)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
…teams, and external system integrators to ensure that customer, sales, service, and marketing requirements are translated into scalable, best‑practice CRM and CDP…
Added 39 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
North Vancouver, BC · Vancouver, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

thyssenkrupp Materials NA

Customer Service Representative

Concord, ON, Canada

Hiring Range: $57,000–$62,000 annually · Full-time

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Applications open in a new tab.

Job details

Pay: Hiring Range: $57,000–$62,000 annually
Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users.

Job Description

Key Accountabilities:

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong customer relationships through timely, professional communication
Respond to inquiries related to orders, lead times, pricing, and product specifications
Proactively manage customer expectations and resolve issues/escalations
Process customer purchase orders accurately in ERP systems (JobBoss)
Validate all order details (pricing, quantities, specifications, delivery requirements) prior to confirmation
Monitor order status from entry through shipment to ensure on-time delivery
Communicate updates or delays to customers and internal stakeholders
Ensure all customer requirements (specs, drawings, delivery expectations, PPAPs, etc.) are properly captured and documented
Coordinate with Engineering, Quality, and Operations on technical or compliance-related inquiries
Validate drawing revisions and escalate discrepancies for resolution
Act as liaison between customer, sales, production, quality, and shipping teams
Participate in contract reviews and production discussions as required
Communicate risks, constraints, or changes that may impact delivery or cost
Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

High school diploma or equivalent
At least 2 years of previous customer service experience
Solid computer skills beyond the basic level
High attention to detail and accuracy, especially when handling orders, pricing, and specifications
Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
Problem-solving and critical thinking to resolve customer issues and order discrepancies
Flexible in scheduling and available for overtime as needed

Preferred Requirements:

Post-secondary education in business, supply chain, or related field (preferred)
ERP Experience (JobBoss, SAP, Microsoft Dynamics is an asset)
1–3+ years of experience in a customer service, inside sales, or order management role
Ability to build and maintain strong customer relationships
Comfortable working cross-functionally with sales, operations, and engineering
Experience reading drawings or working with technical specs
Exposure to quoting, pricing models, or contract review processes
Experience supporting key accounts or high-volume customers

Hiring Range: $57,000–$62,000 annually

Work Arrangement: Hybrid (fully onsite for the first 6 months)

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance
Life Insurance and Disability
Voluntary Wellness Programs
401(k) and RRSP programs with Company Match
Paid Vacation and Holidays
Tuition Reimbursement
And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

Disclaimer

This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

Equal opportunity employer, including people with disabilities and veterans.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com.

TK does not:

1.    Send job offers from free email services like Gmail, Rediffmail, Yahoo mail, etc.;
2.    Request payment of any kind from prospective jobseekers or candidates for employment;
3.    Authorize anyone to collect money or agree to any monetary arrangement in return for a job at TK;
4.    Send checks to job seekers; or
5.    Make job offers through third parties. In the event TK uses professional recruitment services through a third party, offers are always made directly by TK and not by any third parties.

PLEASE NOTE:

1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner;
2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK;
3.    Anyone making an employment offer in return for money is not authorized by TK; and
4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities.

TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com.

We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

Apply About employer

More about this job

Responsibilities

The representative serves as the primary point of contact for customer accounts, managing the full order lifecycle from entry to shipment. They coordinate with internal departments like engineering, quality, and operations to ensure technical compliance and timely delivery.

Requirements

Candidates must have a high school diploma and at least 2 years of customer service experience, with strong computer and organizational skills. Proficiency in ERP systems and the ability to interpret technical drawings or specifications are highly preferred.

Skills

Customer service
Sales support
Order management
ERP systems
JobBoss
Communication
Problem-solving
Critical thinking
Technical specifications
Contract review
Relationship management
Attention to detail
Data entry
Cross-functional collaboration

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary wellness programs
401(k) program
RRSP program
Company match
Paid vacation
Paid holidays
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
ERP
JobBoss
SAP
Microsoft Dynamics
Order Management
Supply Chain
Technical Specifications
PPAP
Contract Review
Inside Sales
Data Accuracy
Cross-functional
Manufacturing
Logistics
Quality Assurance
Engineering Support
Customer Relations
Order Processing

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