Collections Representative

Key Accountabilities:

• Monitors the firm's accounts receivable report and identify overdue accounts.
• Sends statement of account to customers.
• Contacts customers with overdue accounts and attempt to collect the overdue amount.
• Helps customers with any issues or concerns they might have regarding their account.
• Works with Billing and Operations teams to resolve any billing or operations issues.
• Enters adjustments in the systems for all requested credit memos and deducted chargebacks.
• Reviews past due accounts with operations teams, Dir of Credit or AR Manager monthly to discuss customer issues and overdue payments.
• Maintains records of contacting customers with delinquent accounts and any customer/operations communications.
• Ensures all customer contact information are correct in the system including names, emails and phone number.
• Uses internet searches and other tools to try to locate customers who have moved or changed personnel.
• Fills out customer forms that require payment, contact information, and provide forms as needed (W9, banking, insurance, etc.)
• Uploads invoices and download POs from customer selected customer's portals.
• Checks customers POs to make sure we have enough funds and request new POs when needed.
• Reports any customers with major disputes/issues that are refusing to pay to be reserved.
• Runs aging detail reports and analyze DSO status of customers
• Forwards Credit applications to customers for completion
• Forward Non-Disclosure Agreements, Code of Conduct and Supplier Acknowledgement forms to Management for TK Legal department to review.
• Process credit card payments.
• Meets TKMNA Employee Attributes / Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be interpreted as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• 3 - 5 years in accounting or equivalent work experience
• Proficient mathematical skills, excellent analytical and problem-solving skills
• Familiarity with Financial Management software
• Excellent organizational skills with a high attention to details
• Highly proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Ability to manage multiple tasks concurrently to ensure weekly and monthly deadlines are met
• Excellent communication - both verbal and written
• Ability to work collaboratively with teams internal or external to department

Preferred Requirements:

• Bachelor's degree in accounting