Equipment Service Support - Harvesting Heads

Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.

The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

• Support new machines deliveries, harvesting heads installations, and equipment demonstrations
• Deliver training to operators and dealer technicians for new harvesting heads
• Assist dealers with troubleshooting technical issues
• Implement root cause failure analysis and effective corrective action
• Work with the service department and engineering to improve the quality of TCi products
• Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
• Prepare technical reports and document oral and written communications
• Participate in regional and national trade-shows

Education and Qualifications:

• Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
• Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
• A minimum of 2 years experience working on logging sites with forestry equipment operators
• Post-Secondary diploma/degree or equivalent education and experience
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
• Excellent Communication Skills
• Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
• Computer skills in Microsoft programs
• Demonstrated ability to use initiative, work efficiently and independently
• Strong organizational skills, planning, and time management skills
• Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Key relationships:

Maintain communication with:

• Service Manager and Regional Service Managers
• Service Director
• Engineering Product Groups
• TCi Service and Sales Personnel
• Dealer Service & Sales Personnel 

What We Can Offer You:

• Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more! 
• Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing. 
• RRSP Matching Program: Retirement planning? We’ve got your back! 
• Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment. 
• Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more!  Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs. 
• Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

 We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!  

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.