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Added 12 mins ago
TS
Associate, Transaction Banking Product Development
TD Securities
Toronto, ON
- Full-time
…Product Transformation team and will report directly to the Director, TB Payments, Product Transformation. The incumbent will require a detailed understanding the TB business, our client…
Added 12 mins ago
FH
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- Full-time
Complimentary hotel stay with breakfast for two through our Be Our Guest program
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- Contract
Provide project oversight on behalf of the Director,
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Complimentary hotel stay with breakfast for two through our Be Our Guest program
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Added 1 hour ago
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The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
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Added 1 hour ago
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Assistant Manager and Writer, Faculty Appointments, Reappointments, Promotion, Tenure (ARPT), and Emeriti
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…(BCCH) and four provincial campuses: Vancouver-Fraser Medical Program (VFMP), Island Medical Program (IMP, Victoria), Southern Medical Program (SMP, Kelowna), and Northern Medical Program…
Added 1 hour ago
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Senior Lead Developer Back-End
National Bank of Canada
Montreal, QC
- Full-time
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Added 1 hour ago
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Senior Project Manager – Transportation/Traffic Engineering & Roadway Safety
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · North York, ON
- Full-time
…execute it. As a key senior resource, you will serve as Project Director, Senior Project Manager, or Strategic Advisor on complex traffic operations, corridor safety reviews, traffic impact…
Added 3 hours ago
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Associate, Transaction Banking Product Development
TD
Toronto, ON
- Full-time
…Product Transformation team and will report directly to the Director, TB Payments, Product Transformation. The incumbent will require a detailed understanding the TB business, our client…
Added 4 hours ago
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- $49.2 to $67.08 CAD / hour
- Full-time
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Added 4 hours ago
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Reporting to the Executive Medical Director (or designate), the Department Head will play a key role in clinical planning, workforce development, and program design, while also supporting…
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Assistant Manager and Writer, Faculty Appointments, Reappointments, Promotion, Tenure (ARPT), and Emeriti
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Ambulatory Care Building (BCCHA)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…(BCCH) and four provincial campuses: Vancouver-Fraser Medical Program (VFMP), Island Medical Program (IMP, Victoria), Southern Medical Program (SMP, Kelowna), and Northern Medical Program…
Added 4 hours ago
UO
Embedded Counsellor - Faculty of Science
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…support students’ mental wellbeing and help them succeed in their program. Offers consultation to faculty and staff including response to crises. Provides single session/short term…
Added 5 hours ago
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- Full-time
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Added 5 hours ago
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Deputy General Counsel
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- Full-time
Explore our career opportunities and graduate program to discover how you can make a meaningful impact. For current vacancies, visit us on LinkedIn or head to the DEED corporate website.
Added 6 hours ago
AR
guide, outdoor
Arctic Range Adventure
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- Full-time
Added 6 hours ago
TS
Program Manager Temporary
The Salvation Army in Canada
Kelowna, BC
- Full-time
Supports the Director of Organizational Operations by providing day-to-day oversight of the Food Reclamation Program and Community Services Warehouse.
Added 6 hours ago
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Assistant Marketing Manager
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Toronto, ON
- Full-time
Reports to: Canada Sales Director and Marketing Director, Americas

Tigercat | MacDonald Steel

Equipment Service Support - Harvesting Heads

Prince George, BC, Canada
Williams Lake, BC, Canada
Kamloops, BC, Canada
BC, Canada

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Job details

Experience: A minimum of 2 years experience working on logging sites with forestry equipment operators
Posting language: English
Posted: Oct 20, 2026

Original job description

Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.

The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

Support new machines deliveries, harvesting heads installations, and equipment demonstrations
Deliver training to operators and dealer technicians for new harvesting heads
Assist dealers with troubleshooting technical issues
Implement root cause failure analysis and effective corrective action
Work with the service department and engineering to improve the quality of TCi products
Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
Prepare technical reports and document oral and written communications
Participate in regional and national trade-shows

Education and Qualifications:

Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
A minimum of 2 years experience working on logging sites with forestry equipment operators
Post-Secondary diploma/degree or equivalent education and experience
Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
Excellent Communication Skills
Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
Computer skills in Microsoft programs
Demonstrated ability to use initiative, work efficiently and independently
Strong organizational skills, planning, and time management skills
Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Key relationships:

Maintain communication with:

Service Manager and Regional Service Managers
Service Director
Engineering Product Groups
TCi Service and Sales Personnel
Dealer Service & Sales Personnel

What We Can Offer You:

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Product Support Representative will travel extensively to train operators, support new machine deliveries, and troubleshoot technical issues on harvesting heads. They will also conduct root cause failure analysis and collaborate with engineering and service teams to improve product quality.

Requirements

Candidates must have a post-secondary diploma or degree and at least 2 years of experience working with forestry equipment on logging sites. A comprehensive understanding of hydraulic, electrical, and mechanical systems is required, along with the ability to travel extensively.

Skills

Hydraulic systems
Electrical systems
Electronic systems
Mechanical systems
Troubleshooting
Root cause analysis
Technical reporting
Equipment maintenance
Operator training
Logging equipment
Harvesting head control systems
Geometric tolerances
Time management
Communication skills
Microsoft programs

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Harvesting Heads
Forestry Equipment
Hydraulics
Electronics
Mechanical Engineering
Root Cause Analysis
Technical Support
Dasa
TimberRite
LogMate
Opti
Logging Sites
Equipment Troubleshooting
Product Support
Field Service
Preventive Maintenance
Geometric Tolerances
Technical Documentation
Trade Shows
Profit Sharing
RRSP
Healthcare Benefits

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