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Tigercat | MacDonald Steel

Equipment Service Support - Harvesting Heads

Prince George, BC, Canada
Williams Lake, BC, Canada
Kamloops, BC, Canada

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Job details

Experience: A minimum of 2 years experience working on logging sites with forestry equipment operators
Posting language: English
Posted: Nov 9, 2026

Original job description

Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.

The successful candidate will be required to travel extensively to train equipment operators, support new machines deliveries, troubleshoot, and resolve issues with dealer technicians to minimize downtime of equipment. Close communication with dealers, service managers, the service team, internal management, and engineering will be required daily. Conduct root cause analysis of failures for continuing improvement and prioritization of issues.

Primary Responsibilities:

Support new machines deliveries, harvesting heads installations, and equipment demonstrations
Deliver training to operators and dealer technicians for new harvesting heads
Assist dealers with troubleshooting technical issues
Implement root cause failure analysis and effective corrective action
Work with the service department and engineering to improve the quality of TCi products
Solicit and analyze feedback from operators, customers, and dealers and evaluate results to identify trends and opportunities for improvement
Prepare technical reports and document oral and written communications
Participate in regional and national trade-shows

Education and Qualifications:

Comprehensive understanding of Hydraulic, Electrical, Electronic, and Mechanical systems, and ability to troubleshoot and problem solve effectively
Comprehensive knowledge of harvesting head control systems, such as Dasa, TimberRite, LogMate, Opti
A minimum of 2 years experience working on logging sites with forestry equipment operators
Post-Secondary diploma/degree or equivalent education and experience
Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions
Excellent Communication Skills
Valid Passport and ability to travel extensively – Primarily USA/Canada, occasionally worldwide, and on short notice
Computer skills in Microsoft programs
Demonstrated ability to use initiative, work efficiently and independently
Strong organizational skills, planning, and time management skills
Must be adaptable to a changing work environment and able to deal with frequent change, delays, or unexpected events

Key relationships:

Maintain communication with:

Service Manager and Regional Service Managers
Service Director
Engineering Product Groups
TCi Service and Sales Personnel
Dealer Service & Sales Personnel

What We Can Offer You:

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Product Support Representative will travel extensively to train operators, support new machine deliveries, and troubleshoot technical issues on harvesting heads. They will also conduct root cause failure analysis and collaborate with engineering and dealers to improve product quality.

Requirements

Candidates must have a post-secondary diploma or degree and at least 2 years of experience working with forestry equipment. A comprehensive understanding of hydraulic, electrical, and mechanical systems is required, along with a valid passport for extensive travel.

Skills

Hydraulic systems
Electrical systems
Electronic systems
Mechanical systems
Troubleshooting
Root cause analysis
Technical reporting
Equipment maintenance
Operator training
Logging equipment
Harvesting head control systems
Dasa
TimberRite
LogMate
Opti
Time management

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Harvesting heads
Forestry equipment
Hydraulics
Electronics
Mechanical engineering
Troubleshooting
Root cause analysis
Technical support
Dealer relations
Equipment demonstration
Dasa
TimberRite
LogMate
Opti
Microsoft programs
Geometric tolerances
Field service
Logging sites
Product support
Preventive maintenance

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