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Added 2 mins ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As a Conversion Optimization Manager, Growth, you’ll own the conversion rate optimization strategy for Lightspeed’s marketing websites, treating our digital experience as a product. You’ll…
Added 18 mins ago
W
Product Marketing Manager
WELLSTAR
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 18 mins ago
Z
Marketing Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
Reporting to the Director of Operations, the Marketing Manager works closely with the Marketing Committee to develop and drive Zeifmans’ marketing strategy to build brand awareness, expand…
Added 33 mins ago
MM
Account Manager
Midnight Marketing
Canada
- Full-time
The Account Manager is the strategic owner of client relationships at Midnight Marketing. You are responsible for every aspect of the client experience: from onboarding and campaign…
Added 33 mins ago
PI
Manager, Leadership Programs
Proximity Institute
Toronto, ON
- Full-time
The Manager, Leadership Programs is an integral member of a small, high-performing team responsible for the design, delivery and continuous improvement of leadership development programs…
Added 47 mins ago
Payroll Advisor - People & Culture
TELUS
Calgary, AB · Edmonton, AB · Burnaby, BC · Vancouver, BC · Toronto, ON · Montreal, QC
You’re an awesome team player who will drive our Total Rewards & supporting operational strategy forward. Your passion, strong payroll expertise and knowledge and exceptional collaboration…
Added 48 mins ago
TC
Corporate Social Responsibility Manager (Maternity leave)
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- Contract
Tata Consultancy Services Canada is seeking an experienced and passionate Corporate Social Responsibility (CSR) Manager for an 18-month maternity leave contract. This role will lead the…
Added 48 mins ago
WT
Product Marketing Manager
WELLSTAR Technologies
Toronto, ON
- Full-time
Reporting to the VP Marketing, we are hiring a Product Marketing Manager to lead product marketing for our Nexus AI™ platform. You will translate complex clinical AI capabilities into…
Added 1 hour ago
7
Senior Brand Designer (8 month Contract)
7shifts
Remote, Canada
- $95,200 to $142,800 CAD / year
- Full-time
- Remote
…supporting brand work across the business. You'll report to the Manager, Brand &…
Added 1 hour ago
Senior Customer Success Manager, Canada Strategic Account Services
Amazon
Toronto, ON
The Canadian Strategic Account Services (SAS) Core organization is seeking a Sr. Customer Success Manager to help shape the future of the program. The Sr. Customer Success Manager drives…
Added 1 hour ago
ST
Sales Enablement Manager
SysAid Technologies
Toronto, ON
- Full-time
…scale, rather than through manual training cycles and static…
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
S
Sales Enablement Manager
SysAid
Toronto, ON
- Full-time
…scale, rather than through manual training cycles and static…
Added 1 hour ago
NY
Manager, Marketing & Communications
North York General Foundation
Toronto, ON
- Full-time
Reporting to the Director, Marketing & Communications, the Manager, Marketing & Communications is the marketing lead for the Foundation's events portfolio, which will be the primary focus…
Added 1 hour ago
OS
Marketing Director
OneRiver Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Initially, you will be both strategic and hands-on. You will develop our marketing strategy, sharpen our market positioning, build demand-generation programs, create content, support Sales,…
Added 1 hour ago
UO
Marketing and Communications Specialist, SHCS - Okanagan
University of British Columbia
Kelowna, BC · UBCO | Nicola Residence (NIC)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Manages SHCS Okanagan social media channels and strategy, including annual and campaign planning, editorial calendars, content development, publishing, monitoring, community engagement and…
Added 1 hour ago
C
Senior Methodology and Content Manager
Caseware
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
As Senior Methodology and Content Manager, you will own the methodology and content for assigned North American assurance and reporting solutions, develop it in house or procure it from…
Added 1 hour ago
J
Residential Leasing Representative
JLL
Toronto, ON
- Full-time
…contributing to the overall marketing, leasing, and resident relations strategy at the property. The ideal candidate combines strong sales instincts with genuine relationship-building…
Added 1 hour ago
TR
Manager, Global Business Systems (Service Delivery)
The Redpath Group
Vaughan, ON
- Full-time
The role of the Manager, Global Business Systems, Service Delivery is to lead, guide, and manage a team of Global IT PMO Project Leads and IT Business Analysts. The Manager, Global Business…
Added 2 hours ago
Senior Manager, Community Affairs - Alberta
Bell
Calgary, AB
To support this ambitious growth, we are seeking a Senior Manager, Community Affairs, to serve as Bell AI Fabric's strategic representative in the communities where we develop, construct,…
Added 2 hours ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
…Information Officer, you will develop Brampton’s enterprise AI strategy, secure executive approval and bring business and IT leaders together to deliver better public services and…
Added 2 hours ago
VC
Consultant
Veritas Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Interacts with clients in a professional manner and participates in discussions around campaign strategy and execution.
Added 2 hours ago
P
Planning Supervisor
PHD
Toronto, ON
- Full-time
Strategy delivery, operational delivery & execution
Added 2 hours ago
O
Senior Marketing Manager
Obakki
Vancouver, BC
- Full-time
The Senior Marketing Manager plays a critical leadership role at Obakki, owning the day-to-day execution of marketing across channels while managing and developing the marketing team. This…
Added 2 hours ago
Specialist, Business Development
Miller Thomson
Toronto, ON
…shaping how the group's wins are told in the market, and turning strategy into execution. Reporting to the Business Development Manager, Disputes Group, you'll work with the national…

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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