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Added 13 mins ago
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Branch Manager
Dexter
Regina, SK
- Full-time
…automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer…
Added 13 mins ago
DD
The Shoe Co. - Supervisor Part-time
DSW Designer Shoe Warehouse
Hamilton, ON
- Part-time
As a (Part-time) Supervisor, you will report to the Store Manager and assist in leading the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 13 mins ago
OA
Financial Services Manager - Toyota Town
OpenRoad Auto Group
London, ON
- Full-time
The Financial Services Manager is responsible for business office targets and objectives. They are to ensure the Finance & Insurance department meets targets, maintains high customer…
Added 13 mins ago
OA
Parts Advisor - OpenRoad Honda
OpenRoad Auto Group
Brampton, ON
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 13 mins ago
SENIOR ACCOUNT MANAGER
Green Shield Canada
Calgary, AB · Vancouver, BC · Toronto, ON · Windsor, ON
Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and…
Added 13 mins ago
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Market Access Lead, Rare and Rare Blood - Maternity Leave
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Toronto, ON
- Full-time
Utilizing customer insights and input, elaborate new and innovative strategies including product listing agreements (PLAs) with federal and provincial drug plans and/or cancer agencies to…
Added 13 mins ago
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Senior Program Manager, Policy and Regulatory Affairs
Remitly
Vancouver, BC
- Full-time
As a Senior Program Manager for Policy and Regulatory Affairs (PRA), you'll be a key principal on our Global Policy and Regulatory Affairs team. You will be responsible for shaping and…
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TDS Operations Analyst II
TD
Toronto, ON
- Full-time
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Personal Banking Associate - Cousineau & Gaetan Boucher (Full time)
TD
Longueuil, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Customer Experience Associate - Gander
TD
Gander, NL
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Senior Personal Banker - Investing Future Opportunities for Brampton and Mississauga
TD
Mississauga, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Added 13 mins ago
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Retail District Manager
Danier
Vaughan, ON
- Full-time
Are you an accomplished retail leader with a passion for luxury customer experiences, developing high-performing teams, and driving business success across multiple locations?
Added 13 mins ago
MS
Business Development Manager
MacDonald Search Group
Vancouver, BC
- $60,000 to $80,000 CAD / year
- Full-time
…new member to the sales team. Do you have a track record of success in sales growth and winning new business? Do you have experience in the aluminum can industry? This might be the…
Added 13 mins ago
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Sales Manager - Montreal, Quebec - Legacy Division (Full Time, Permanent)
Southern Glazer's Wine & Spirits
Montreal, QC
- $75,000 to $85,000 USD / year
- Full-time
The Sales Manager will be responsible for managing regional execution of our Campari group of brands referred to as our Legacy division (Aperol, Campari, Espolon, Appleton Estate, Grand…
Added 13 mins ago
FN
UX Designer
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- Full-time
…wider AI Factory, the Designer works closely with the Product Manager, the Residential Underwriting Business SME, the AI Engineering Lead, engineers, and quality teams to make AI outputs…
Added 13 mins ago
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Business Development Manager
Executive Integrity | B Corp®
Montreal, QC
- Full-time
Job Title: Business Development Manager, Shipping (Industry Manager) · Location: Montreal, Quebec (hybrid)
Added 14 mins ago
Branch Manager - Provincial Opportunity, Newfoundland and Labrador
Scotiabank
St. John's, NL
…members while simultaneously being responsible for the overall success of the Branch through individual and team financial objectives. Through strong sales, profitable growth, and retention…
Added 14 mins ago
Manager, Analytics
Scotiabank
Toronto, ON
…transformation stakeholders to deliver a comprehensive view of customer sales and service touchpoints across digital, branch, contact centre, ABM, and other assisted channels. This work…
Added 14 mins ago
SG
Sales Manager - Montreal, Quebec - Legacy Division (Full Time, Permanent)
Southern Glazer’s Wine and Spirits, LLC
Montreal, QC
- Full-time
The Sales Manager will be responsible for managing regional execution of our Campari group of brands referred to as our Legacy division (Aperol, Campari, Espolon, Appleton Estate, Grand…
Added 28 mins ago
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Customer Experience Transformation Project Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Ready to make a real impact on the customer experience? At Agropur, we’re embarking on an ambitious transformation to rethink how our customers interact with us. As Customer Experience…
Added 28 mins ago
HI
Analyst, Employee Benefits
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- Full-time
…adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do…
Added 28 mins ago
Product Analyst
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…email security easier to administer. As an Associate Product Manager you will turn customer evidence into well-defined product improvements and own a focused feature or administrator…
Added 28 mins ago
DT
Onsite Field Services Technician, Sudbury - Polycom
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ON · CAN ON Home based (CSC Location)
- Full-time
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing,…
Added 28 mins ago
MI
Senior Quality Engineer
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Concord, ON
- Full-time
…manufacturing quality experience, including program launch, direct customer contact and leadership of complex quality…

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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