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Added 11 mins ago
AS
Software Engineering Manager
Alliance Search Partners
Calgary, AB
- Full-time
Our client is a Canadian company seeking a “Systems and Software – Manager” with a background in electrical engineering, computer engineering, or a related field of study. The successful…
Added 11 mins ago
Surveyor
Kiewit
Toronto, ON
…performing survey field operations. You will also be expected to lead and teach more junior surveyors good surveying practices. The majority of the operations will be during the day Monday…
Added 11 mins ago
FN
UX Designer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
…Manager, the Residential Underwriting Business SME, the AI Engineering Lead, engineers, and quality teams to make AI outputs understandable and actionable, design effective human review and…
Added 25 mins ago
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Quality Engineer
Multimatic
Concord, ON · Multimatic Manufacturing
- Full-time
Participate in Engineering Change Notice activities (ECN), ensuring timely updates to quality documentation, visual standards, and PPAP deliverables.
Added 25 mins ago
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Software Developer Intern - Server (May 2027 - 12 Months)
SOTI
Mississauga, ON
- Full-time
…may get an opportunity to learn about technologies such as data analytics, machine learning, fault tolerant computing, building high end scalable solutions, or vision…
Added 25 mins ago
Clarity Operations Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…reliable system access, drives continuous improvement, supports data quality initiatives, and maintains strong stakeholder relationships. The position also plays a key leadership role in…
Added 25 mins ago
MI
Senior Quality Engineer
Magna International
Concord, ON
- Full-time
Educational Requirements: University degree in Engineering, Quality, Manufacturing or a related technical discipline; an equivalent combination of relevant post-secondary education and…
Added 25 mins ago
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Administrative Assistant
Stantec
Markham, ON
- Full-time
Join us to help plan, design, and engineer community and mobility solutions that improve everyday life. Whatever the distance, wherever the destination, our designs lead you there.
Added 25 mins ago
TA
Senior Manager/ Associate Director - Leadership Hiring
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
Build and Lead at Global Scale: Collaborate with exceptional AI, data, engineering, and consulting talent across geographies to deliver transformative solutions and grow strategic client…
Added 26 mins ago
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Cartographer - ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
The successful candidate will lead the development and application of cartographic standards, oversee the review and quality control of map outputs, and produce clear, visually effective…
Added 40 mins ago
PROJECT MANAGER 311
City of Toronto
Toronto, ON
…cross-corporate collaboration, innovation, and accountability through data-driven insights, experience design, and customer-first…
Added 40 mins ago
Head of Web Strategy and Services
Asana
Vancouver, BC
Lead and support the web engineering and localization teams, setting technical delivery standards and ensuring international visitors receive an exceptional localized experience.
Added 40 mins ago
Principal Architect
Zafin
Toronto, ON
…management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise…
Added 40 mins ago
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Machine Operator (Day Shift)
Carlisle
Crossfield, AB
- Full-time
With manufacturing, engineering, R&D, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture. Do…
Added 40 mins ago
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Solution Designer - CCaaS
Insight Global
Toronto, ON
- Contract
…trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre…
Added 40 mins ago
CO
PROJECT MANAGER 311 #67733
City of Toronto
Toronto, ON
- Full-time
…cross-corporate collaboration, innovation, and accountability through data-driven insights, experience design, and customer-first…
Added 40 mins ago
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Associate Principal Engineer -- Infor M3 Finance Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all…
Added 40 mins ago
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Associate Principal Engineer -- Infor M3 Finance Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
Experience with APIs and modern data integration patterns CI/CD and DevOps practices for data engineering.
Added 40 mins ago
PT
Director, Product Management (Hardware)
PAR Technology
Remote, Canada
- Full-time
- Remote
PAR Technology is seeking a strategic and execution-focused Director of Product Management to lead our Hardware Product Management organization. This leader will own the Drive-Thru product…
Added 40 mins ago
RB
Lead AI Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking an accomplished Lead AI Engineer to design, develop, and implement AI-driven solutions within our software development lifecycle. You will lead enterprise-scale AI…
Added 40 mins ago
RN
Senior Supply Planner (12 Month Contract)
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Contract
Maintain inventory policies, safety-stock parameters, lot sizes, planning calendars, sourcing rules, lead times, and other master data required for reliable planning outputs.
Added 40 mins ago
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Logistics and Compliance Analyst
Longo's
Vaughan, ON
- Full-time
Are you passionate about data, analytics, and solving complex supply chain challenges? Join us as a Logistics & Compliance Analyst and help transform data into actionable insights that…
Added 40 mins ago
GD
Material Handler (6-Month Temporary)
General Dynamics Mission Systems–Canada
Ottawa, ON
- Contract
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 56 mins ago
Responsable technique – Détection Électrochimique / Technical Lead – Electrochemical Sensing
TandemLaunch
Montreal, QC
Added 56 mins ago
GC
Engineer, Mechanical
Glencore Canada
Sparwood, BC
- $108,000 to $145,000 CAD / year
- Full-time
Lead and execute MOCs to support safe and efficient facility operations

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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