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Added 1 min ago
PH
Patient Experience Manager
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
Day to day, you’ll supervise our administrative team, lead weekly team meetings, and help onboard and train new front desk staff - all while making sure patients feel taken care of from the…
Added 1 min ago
P
Fleet Assoc Leader
PepsiCo
Hanwell, NB
- Full-time
Lead, mentor, and manage a team of 5+ (with a desire to grow) mechanics and technicians, including scheduling, performance evaluations, training, and professional development across…
Added 1 min ago
P
Fleet Assoc Leader
PepsiCo
New Glasgow, NS
- Full-time
Lead, mentor, and manage a team of 5+ (with a desire to grow) mechanics and technicians, including scheduling, performance evaluations, training, and professional development across…
Added 1 min ago
D
Manager, Sales Development Representative, Akai | Global
Deel
Canada
- Full-time
The Manager, Sales Development Representative, Akai Global is responsible for leading a high-performing team of SDRs focused on generating qualified pipeline and supporting revenue growth…
Added 1 min ago
K
Change Management Manager
Kelly
Toronto, ON
- Contract
Our client is seeking an experienced Change Management Lead to drive a large-scale enterprise Learning Management System (LMS) transformation across a global organization. This strategic…
Added 1 min ago
P
Fleet Assoc Leader
PepsiCo
Charlottetown, PE
- Full-time
Lead, mentor, and manage a team of 5+ (with a desire to grow) mechanics and technicians, including scheduling, performance evaluations, training, and professional development across…
Added 1 min ago
S
Management Consultant / Organizational Change - Edmonton (future opportunities - 2026)
Sia
AB · Edmonton, AB
- Full-time
Robust learning and development platform through the Sia Institute, Working Groups and Training
Added 1 min ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
Organizational change and adoption. Lead change management strategies, strengthen AI literacy and readiness, and support leaders and employees in adopting new tools and ways of working.
Added 1 min ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Added 1 min ago
P
Fleet Assoc Leader
PepsiCo
Bathurst, NB
- Full-time
Lead, mentor, and manage a team of 5+ (with a desire to grow) mechanics and technicians, including scheduling, performance evaluations, training, and professional development across…
Added 1 min ago
P
Fleet Assoc Leader
PepsiCo
Moncton, NB
- Full-time
Lead, mentor, and manage a team of 5+ (with a desire to grow) mechanics and technicians, including scheduling, performance evaluations, training, and professional development across…
Added 1 min ago
P
Fleet Assoc Leader
PepsiCo
Dartmouth, NS
- Full-time
Lead, mentor, and manage a team of 5+ (with a desire to grow) mechanics and technicians, including scheduling, performance evaluations, training, and professional development across…
Added 1 min ago
SG
Nurse Practitioner
Solicitor General | Solliciteur général
Toronto, ON · Etobicoke, ON
- $8,964.11 to $11,456.34 CAD / month
- Full-time
Make a difference in the lives of individuals in custody and in keeping our communities safe by delivering comprehensive health care in corrections and leading the development of the Nurse…
Added 1 min ago
P
Fleet Assoc Leader
PepsiCo
Saint John, NB
- Full-time
Lead, mentor, and manage a team of 5+ (with a desire to grow) mechanics and technicians, including scheduling, performance evaluations, training, and professional development across…
Added 1 min ago
TV
Technical Business Development Director
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
…consumer electronics, hardware-enabled technologies, machine learning, and embedded systems, working directly with researchers from major university labs. We are one of very few venture…
Added 1 min ago
SG
Service Manager - Sous Chef (Bosk)
Shangri-La Group
Toronto, ON
- Full-time
Coaches and mentors – Fosters a climate of continuous learning, growth and improvement, with a strong commitment to the career development of others.
Added 1 min ago
FB
Meat Department Manager
Farm Boy Inc.
Burlington, ON
- $55,500 to $60,500 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 1 min ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Montreal, QC
- Full-time
Initiate and lead open conversations with teams, clients and stakeholders to build trust.
Added 1 min ago
CF
Nurse Team Lead - Concurrent Youth Unit
Centre for Addiction and Mental Health (CAMH)
Toronto, ON
- Full-time
You will follow appropriate unit procedures, transfer of care reporting and other relevant reporting, as required. The Team Lead may carry a patient assignment as dependent on the unit…
Added 1 min ago
TH
Assistant Store Manager- Campbell River
The Home Depot
Campbell River, BC
- Full-time
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally…
Added 1 min ago
CH
Chief Medical Officer
Clearpoint Health Network Inc.
Calgary, AB · Burnaby, BC · Winnipeg, MB · Toronto, ON · Brossard, QC · Regina, SK · Saskatoon, SK · Etobicoke, ON
- Full-time
Lead and support centre Medical Directors, medical staff and centre-level quality committees.
Added 1 min ago
CTTO - Project Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Montreal, QC
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 min ago
Specialist, Employee Benefits
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We're looking to hire an enthusiastic Human Resources and Benefits Specialist with well-rounded HR experience, an ability to manage his or her learning of multiple processes and policies…
Added 1 min ago
Business Development Representative
Execulink Telecom
Woodstock, ON
If you’re energized by creating opportunities, building relationships, and turning prospects into loyal customers, this role offers an exciting chance to make a measurable impact. As a…
Added 1 min ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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