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Added 4 mins ago
CC
Retail Assistant Store Manager
Canna Cabana
Calgary, AB · Deer Valley, Calgary, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 19 mins ago
WC
(CAN) General Merchandise Assistant Manager
Walmart Canada
Magog, QC
- Full-time
Executes and monitors asset protection and safety controls; maintains quality assurance standards; oversees safety and operational reviews while ensuring compliance with Walmart policies…
Added 19 mins ago
I
Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
Lead readiness assessments for First Energization and First Feeder Energization. Support the Project Manager with assessments for Substantial Completion and Commercial Operation Date (COD).
Added 19 mins ago
RC
Project Coordinator
Rutherford Contracting Ltd.
Aurora, ON
- $65,000 to $70,000 CAD / year
- Full-time
We are currently looking for a Project Coordinator to join our team! Under the direction of the Project Manager, provide construction management assistance in the execution of contracted…
Added 19 mins ago
C
Endoscopy Practitioner
CHEC
Ilford, MB
- Full-time
Our Endoscopy Practitioners work collaboratively as a team, led by the Lead Endoscopy Practitioner and Hospital Manager, to ensure the best possible experience for all patients and their…
Added 19 mins ago
B&
SOR Quality Manager
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The successful candidate will be responsible for developing, implementing, and maintaining quality assurance and quality control programs across Utility and MEP Construction projects. This…
Added 19 mins ago
BF
Leader de site Qualité/ Quality Site Lead
Bell Flight
Mirabel, QC
- Full-time
Participer activement au lancement et au développement de nouveaux produits et/ou programmes afin d’assurer la mise en place des plus hauts standards d’assurance qualité.
Added 19 mins ago
O
Supervisor, Strategy (Contract)
OMD
Vancouver, BC
- Full-time
…of a small team but is primarily responsible for execution, quality assurance, and operational…
Added 19 mins ago
P
Planning Supervisor
PHD
Toronto, ON
- Full-time
…of a small team but is primarily responsible for execution, quality assurance, and operational…
Added 19 mins ago
C
Inside Sales Representative- Mississauga, ON
CooperCompanies
Mississauga, ON
- Full-time
Review recorded calls with the manager to identify best practices and areas of opportunity.
Added 19 mins ago
Payroll & Benefits Coordinator
Calgary Drop-In Centre (the DI)
Calgary, AB
Orchestrate payroll quality assurance by validating payroll transactions, proactively addressing variances, and supporting reconciliations, audits, and balancing activities to deliver…
Added 19 mins ago
RA
Co-op, Manufacturing Engineering
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- Full-time
Identify opportunities for efficiency gains, cost reduction, and quality enhancement.
Added 19 mins ago
SC
Supervisor Central Administration
Sydney Credit Union
Sydney, NS
- Full-time
Report monthly to the Senior Manager, Finance & Operations on volumes, turnaround, quality, exceptions, and registered products compliance.
Added 34 mins ago
LensCrafters - Licensed Assistant Manager - #942 Kitchener
EssilorLuxottica Group
Kitchener, ON
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the…
Added 34 mins ago
Regional Quality Assurance Manager
Bureau Veritas
Burnaby, BC
Job Title: Regional Quality Assurance Manager
Added 49 mins ago
SF
QA Technician (Part-time)
Select Food Products
Toronto, ON
- $22.99 CAD / hour
- Part-time
Reporting to the Quality Assurance Manager, the QA Technician manages the quality and safety standards of product and equipment in the plant. The QA Technician is responsible for ensuring…
Added 49 mins ago
J
Municipal Roadways Engineer
Jacobs
Burnaby, BC
- $135,000 to $175,000 USD / year
- Full-time
We are seeking a Senior Municipal Roadways Engineer / Project Manager to lead the planning, design, and delivery of roadway, transportation, and bus transit infrastructure projects across…
Added 49 mins ago
AE
Construction Site Inspector
Associated Engineering
Kitchener, ON
- Full-time
Coordinate and document quality assurance testing and specialized inspections, and track deficiencies, non-conformances, and corrective actions through to closure.
Added 49 mins ago
R
Batching Technician
Refresco
Calgary, AB
- Full-time
Immediately inform the Scheduler, Quality Assurance Manager or Production Manager of potential problems (shortages, lack of tanks, etc.)
Added 49 mins ago
Territory Manager (British Columbia)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Receive and document each product complaint using section A of the product complaint report (CSP-001 Appendix A) and immediately forward to Quality Assurance & Regulatory Affairs department
Added 1 hour ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
Works with the Program Technical Director, Program Assurance Manager, Program Integration Manager, and Program Testing and Commissioning Manager to implement and monitor technical progress…
Added 1 hour ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Experience with performance management, quality assurance, CRM systems, digital technologies, and continuous process improvement.
Added 1 hour ago
JH
Gestionnaire de projet d’investissement (CAPEX), Capital Projects (CapEx), Project Manager
Jubilant HollisterStier CMO
Montreal, QC
- $78,000 to $114,400 CAD / year
- Full-time
…salaire de base hautement compétitif, des programmes complets d’assurance santé, dentaire et invalidité, un régime collectif de retraite et des programmes de mieux-être. Jubilant…
Added 1 hour ago
B
Gainsight Administrator
Braze
Toronto, ON
- Full-time
…field mappings, schema changes, sync troubleshooting, and data quality and…
Added 1 hour ago
L
Manager, Retail Design Development
lululemon
Vancouver, BC
- Full-time
The Manager, Retail Design Development leads technical design excellence within lululemon's Store Design organization, ensuring retail concepts are translated into high-quality, buildable,…

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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