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Added 1 min ago
SE
Vice President, Canadian Production
Source Energy
AB · Calgary, AB
- Full-time
…production at our Peace River plant location. As part of the senior leadership team, you will also be involved in supporting various strategic growth initiatives in the company. Key areas…
Added 16 mins ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
Supervise, mentor, and support IT Site Support Analysts and Senior Analysts.
Added 45 mins ago
DI
Senior iOS Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Senior iOS Developer / iOS Development Lead to join our dynamic team and support one of our major banking clients.
Added 46 mins ago
DI
Senior Android Developer
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Senior Android Developer / Android Development Lead to join our dynamic team and support one of our major banking clients.
Added 1 hour ago
IS
UI/UX Director / Directeur·rice UI/UX
Ironbelly Studios
Calgary, AB · Montreal, QC · Quebec, QC
- Full-time
At Ironbelly Studios, we’re working on a next-generation fantasy hero collector RPG game built in Unity for mobile and desktop. With 200+ characters planned at launch, we’re bringing depth…
Added 1 hour ago
GBM - Trade Floor Technology Consultant Internship/Co-op - Summer 2027
Scotiabank
Toronto, ON
Be responsible for handling and configuring a wide variety of mobile devices, such as laptops, iPhones, and tablets.
Added 1 hour ago
CK
Registered Care Aide-Vancouver
Comfort Keepers Victoria
Vancouver, BC
- Full-time
Added 1 hour ago
AS
Associate Developer Full Stack
Alterna Savings
Toronto, ON
- Full-time
…frameworks like React, Angular, or Vue, ensuring responsive and mobile-friendly…
Added 1 hour ago
AC
Global Mobility Tax - Senior Manager
ACCA Careers
Calgary, AB
- Full-time
As a Senior Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your role is essential as a tax technical…
Added 1 hour ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
Position: Senior Manager, CRM & Lifecycle Marketing
Added 1 hour ago
UO
Senior Technician, IT Support
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…software, infrastructure, peripherals and other equipment such as mobile devices, distance education tools, audiovisual and scientific equipment as required. May be required to provide…
Added 1 hour ago
T
Manager, Creative Practice
TD
Toronto, ON
- Full-time
Support the Senior Manager, Creative Practice, on all TV shoots and production requirements.
Added 1 hour ago
Security Manager
PACT
ON · Mississauga, Ontario
…measures across construction activities. Working closely with Senior Project Manager -Logistics & Security, Logistics Manager, Central Logistics Hub Manager, Sub-Program Leads, Site…
Added 2 hours ago
C
Senior Analyst, Digital Platforms & Insights
CIBC
Toronto, ON
- Full-time
The Senior Analyst, Digital Platforms & Insights reports to the Chapter Lead of Digital Platforms & Operations and helps the organization understand how clients engage with its digital…
Added 2 hours ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…support built on long-term client relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and…
Added 3 hours ago
V
Senior Full Stack Engineer
Viamo
Remote, Canada
- $100,000 to $140,000 CAD / year
- Full-time
- Remote
We are looking for a Senior Full Stack Engineer to join our growing, multinational team of engineers. We work passionately to improve the quality of life for people in lower and middle…
Added 3 hours ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 3 hours ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 4 hours ago
B
Senior Writer
Beamdog
AB · Edmonton, Alberta
- Full-time
…platforms, including Nintendo Switch, PlayStation, Xbox, PC, and mobile devices. Best known for reviving iconic Dungeons & Dragons RPGs like Baldur’s Gate and Planescape: Torment, Beamdog…
Added 4 hours ago
AC
SAP EWM Consultant
Avance Consulting
Canada
- Full-time
…Inventory reconciliation, Shipping and Transportation Management, Mobile Data Entry and RF…
Added 4 hours ago
N
Sr. Software Engineer
Nascent
Toronto, ON
- Full-time
We’re looking for a Senior Software Engineer who owns the work from idea to production; someone who sees what needs to be built, figures out the best way to build it, and makes it happen.…
Added 4 hours ago
N
Senior Product Designer
Nascent
Toronto, ON
- Full-time
We’re looking for a Senior Product Designer who owns the design journey from discovery through execution; someone who can take a messy, ambiguous problem and turn it into something clear,…
Added 4 hours ago
M
RQ11744 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
accessibility specialists, and testers, the Senior UX Designer translates
Added 4 hours ago
VC
Consultant
Veritas Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Anticipate team needs and flag issues or opportunities early to Account Managers and senior team members.
Added 5 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Senior Product Designer - Digital Banking & Financial Services

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Applications open in a new tab.

Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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