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Added 4 hours ago
TS
Director - Commercial Card - Senior Product Manager - Transaction Banking Product, TD Securities
TD Securities
Toronto, ON
- Full-time
The Commercial Card Senior Product Manager leads the strategy, development, launch, and ongoing management of the core Commercial Card portfolio. This role defines the product vision and…
Added 5 hours ago
UA
Sr Client Partner - Uber Advertising, Global Restaurants
Uber Advertising
Toronto, ON
- Full-time
This is a high-stakes role where you will work in lockstep with a Partner Manager and Delivery Account Managers to deliver "Execution Excellence" and measurable business growth for our…
Added 5 hours ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
The Manager, Product Analytics is a senior analytics professional within the Business Intelligence organization, dedicated to supporting the Product Management team and its stakeholders…
Added 6 hours ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Lead the end-to-end technical design and delivery of Salesforce Loyalty Management capabilities, including member management, loyalty programs, rewards, promotions, partner management, and…
Added 6 hours ago
Software Development Manager, Alexa Connections
Amazon
Toronto, ON
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
Added 6 hours ago
MI
Assistant General Manager
Magna International
ON · Ontario, Canada
- Full-time
The Assistant General Manager supports the General Manager by providing leadership and oversight for manufacturing operations and executing the Division’s operating priorities. The role is…
Added 7 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 8 hours ago
Senior Manager, Change & Operational Readiness, Global Transaction Banking - Toronto
Scotiabank
Toronto, ON
The Senior Manager, Change & Operational Readiness will lead the integrated business change and operational readiness agenda for the High Value Wires Modernization Program. Embedded within…
Added 8 hours ago
OH
Senior Product Manager, ONE ID
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
…DevOps, Experience Design, and other cross-functional teams, the Senior Product Manager translates customer and business needs into clear product requirements and priorities. The role…
Added 8 hours ago
H
Branch Manager II
Hertz
Calgary, AB
- Full-time
The Branch Manager is responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all…
Added 9 hours ago
T
Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
…services firm with more than 10,000 people across Canada, hiring a Manager, Software Delivery Developer for its Gen AI and Software Delivery team in Montreal or Quebec City. The team helps…
Added 9 hours ago
T
Senior Manager - Senior AI Architect
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Toast is recruiting on behalf of one of the world’s largest professional services firms for a Senior Manager, Senior AI Architect based in Montreal. With more than 10,000 people across…
Added 9 hours ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
Lead the pod. Lead a senior delivery pod (delivery managers, underwriting expert, data scientists, program PM) day to day. Guide the AI Delivery Managers as they gather requirements for…
Added 9 hours ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
Lead the pod. Lead a senior delivery pod (delivery managers, underwriting expert, data scientists, program PM) day to day. Guide the AI Delivery Managers as they gather requirements for…
Added 9 hours ago
A
Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
…meaningful problems. This is where you come in, as a Project Manager, you'll drive a variety of high-impact operational and investment projects across Article, from product…
Added 10 hours ago
A
Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
…meaningful problems. This is where you come in, as a Project Manager, you'll drive a variety of high-impact operational and investment projects across Article, from product…
Added 10 hours ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
As an IT Project Manager, you will be responsible for planning, executing, and delivering projects focused on aligning global and local technology strategies for IT Infrastructure (Servers…
Added 10 hours ago
T
Commercial Card Senior Product Manager
TD
Toronto, ON
- Full-time
The Commercial Card Senior Product Manager leads the strategy, development, launch, and ongoing management of the core Commercial Card portfolio. This role defines the product vision and…
Added 10 hours ago
T
Commercial Card Associate Product Manager
TD
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
Added 10 hours ago
D
Principal Software Engineer, Docker Hardened Images
Docker
Remote, Canada
- Full-time
- Remote
…evolved across the entire catalogue and across Docker's broader product…
Added 10 hours ago
TS
Vice President, Global Core Trade Finance, TD Securities, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…dedicated support functions, including GTB Risk & Control, Product Management, Client Solutions, Data & Analytics, and Deposit Portfolio Management. TWC is made up of Global Core Trade…
Added 10 hours ago
T
Senior Manager, Business Banking Deposits Product Management - Tangerine
Tangerine
Toronto, ON
- Full-time
The Senior Manager, Small Business Deposit Products is accountable for supporting the execution of Tangerine’s Small Business deposits strategy and product roadmap. The role will help…
Added 10 hours ago
TS
Commercial Card Associate Product Manager
TD Securities
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
Added 11 hours ago
TG
Project Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
This role reports to: Senior Manager, Project Management Talent & Resources
Added 11 hours ago
U
Customer Success Manager, Global Delivery Partnerships
Uber
Toronto, ON
- Full-time
As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection…

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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