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Added 7 mins ago
Manager, Strategic Transaction Advisory and Accounting & Reporting - Assurance - Toronto
EY
Toronto, ON
…decisions, this could be your next move. Step into a highly visible Manager role within Strategic Transaction Advisory and Accounting & Reporting (STAAR), where you’ll be trusted to help…
Added 22 mins ago
AC
Principal, Corporate Safety Assurance and Compliance - Cargo
Air Canada
Toronto, ON
- Full-time
Support the Manager, Cargo Quality Assurance in the development of audit checklists including audit questions, sample size, and the identification of critical and non-critical findings;…
Added 36 mins ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
Conduct regular quality assurance checks to ascertain projects align with industry standards, client expectations, and internal guidelines.
Added 52 mins ago
M
Spécialiste principal(e), validation des systèmes informatisés – Qualité / Senior Specialist, Quality Computer Validation (contrat 18 mois)
McKesson
Montreal, QC
- Full-time
The Senior Specialist, Quality Computer Validation supports the validation and ongoing compliance of GxP computerized systems, software, computerized equipment and, where required,…
Added 1 hour ago
Medical Transcriptionist
Dynacare
Winnipeg, MB
Ability to function in a fast-paced environment & take instruction from senior staff/ supervisor/ manager.
Added 1 hour ago
Manufacturing Engineering
BWXT
Peterborough, ON
Communication with Quality Assurance will involve collaborative planning of manufacturing and test activities. These will also negotiate the application of QA requirements to jobs where QA…
Added 1 hour ago
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Senior Product Manager, ONE ID
Ontario Health
Toronto, ON
- Full-time
Working closely with Software Development, Quality Assurance, DevOps, Experience Design, and other cross-functional teams, the Senior Product Manager translates customer and business needs…
Added 1 hour ago
S
Senior Project Manager/ Technical Lead, Conveyance
Stantec
Toronto, ON
- Full-time
Stantec is seeking a Senior Project Manager/ Technical Lead, Conveyance to join our Water team. The role can be based our of one of the following offices: Toronto, Hamilton/Stoney Creek,…
Added 1 hour ago
LC
Superviseur Démontage
LKQ Corporation
Sainte-Sophie, QC
- Full-time
Supervise the work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing productivity. May offer…
Added 2 hours ago
M
RQ11255 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 2 hours ago
Director OHS and Disability Management
Government of Alberta
Calgary, AB
Develop Self and Others: Builds multidisciplinary capability through clear professional standards, coaching, continuous learning, quality assurance and succession planning.
Added 2 hours ago
OB
Purchasing Specialist
Olli Brands Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The role sits in Operations, reporting to the [Operations Manager], and is a peer to the Demand Planner - the plan is theirs, the purchase order is this role’s. It works daily with…
Added 2 hours ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
Works with the Program Technical Director, Program Assurance Manager, Program Integration Manager, and Program Testing and Commissioning Manager to implement and monitor technical progress…
Added 2 hours ago
VB
Senior Project Manager
Vaco by Highspring
Winnipeg, MB
- $80 to $100 CAD / hour
- Contract
The client is seeking an experienced IT Project Manager to manage projects throughout their entire lifecycle, from initiation and planning through execution, monitoring, control, and…
Added 2 hours ago
L
Program Manager
LTM
Mississauga, ON
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 2 hours ago
L
Program Manager
LTM
Mississauga, ON
- $130,000 to $150,000 CAD / year
- Full-time
LTM FSTI is hiring a Program Manager to lead strategic, multi-project initiatives in Canadian financial-services technology delivery. This is a high-impact opportunity for a high-potential…
Added 3 hours ago
M
Senior Manager, Assurance and Accounting
MNP
Penticton 1, BC
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 3 hours ago
P
Project Leader
PTAG
Douglas, ON
- Contract
Demonstrated application of the nine project management knowledge areas: Scope, Cost, Time, Quality Assurance, Communications, Human Resources, Risk, Procurement, and Integration.
Added 3 hours ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 3 hours ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 3 hours ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are essential to the trust Canadians place in Loblaw Control Brands. The Senior Manager, Quality Assurance – Strategic Initiatives turns complex, business-critical…
Added 3 hours ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 3 hours ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Quality and food safety are central to the trust Canadians place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical…
Added 3 hours ago
NC
Manager, Emergency Planning and Business Continuity Programs
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Emergency Planning and Business Continuity Programs provides portfolio leadership, strategic program direction and…
Added 3 hours ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
…customer-facing technology platforms. The Security & Technology Services Manager is responsible for technical standards, SOP development, managed service delivery, manufacturer…

Tigercat | MacDonald Steel

Technical Documentation Manager

Brant, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

We are seeking a Technical Documentation Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

The Technical Documentation Manager will lead and mentor a team of writers and illustrators to develop and maintain high-quality technical publications for a global product range. This role involves establishing strategic vision, optimizing documentation processes, and ensuring alignment with engineering and manufacturing requirements.

Requirements

Candidates must have at least 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Strong proficiency in documentation platforms, content management systems, and the ability to interpret complex engineering information are essential.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering knowledge
Technical documentation
Change management
Quality assurance
Digital publishing
Workflow automation
Information architecture
Analytical skills
Communication

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Technical Publications
Service Manuals
Parts Catalogs
Safety Information
Content Reuse
Digital-first Delivery
Information Architecture
Change Management
Quality Assurance
Regulatory Compliance
Product Liability
Technical Writing
Illustration Software
Workflow Automation
Documentation Lifecycle
Heavy Equipment
Industrial Technology
Information Management
Strategic Leadership
Performance Metrics
Technical Bulletins
Operator Manuals
Serviceability
Cross-functional Leadership

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