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Added 6 mins ago
CC
Leadership Development Program (British Columbia)
Chick-fil-A Corporate Support Center
BC · British Columbia, Canada
- Full-time
…available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other…
Added 6 mins ago
WC
Manager
West Coast Expeditions - Kayak Tours BC
Kyuquot, BC
- Full-time
Role Description The Manager is a full-time, on-site role based in Kyuquot, BC, responsible for overseeing day-to-day operations of the Wilderness Retreat and sea kayaking programs. This…
Added 6 mins ago
N
Customer Service Representative
Nutrien
Falher, AB
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 6 mins ago
CC
Leadership Development Program (Alberta)
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AB · Alberta, Canada
- Full-time
…available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other…
Added 6 mins ago
HÉ
Territory Manager
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Woodstock, ON
- Full-time
Have strong business acumen and a customer-focused mindset;
Added 6 mins ago
M
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Edmonton, AB
- Full-time
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Added 6 mins ago
R
Branch Manager, College & Bathurst Branch
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Toronto, ON
- Full-time
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Added 6 mins ago
Co-op/Intern Engineering Student - Application Specialist (May 2027)
Spartan Controls Ltd.
Calgary, AB
…Actuation Inside Sales teams, based in Calgary. Reporting to the Manager, Application Specialists, this is an excellent opportunity to hone your customer service skills and expand your…
Added 6 mins ago
Co-op/Intern Business/Commerce Student - Proposal Coordinator (May 2027)
Spartan Controls Ltd.
Calgary, AB
…Actuation & Measurement team, based in Calgary. Reporting to the Manager, you will coordinate and develop customer proposals, support commercial reviews, and contract discussions and work…
Added 6 mins ago
T
Repair & Overhaul (R&O) Coordinator
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Halifax, NS
- Full-time
Location: Halifax - Wilkinson, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share…
Added 6 mins ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 6 mins ago
HR
Beauty Advisor - Guerlain
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- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 6 mins ago
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Actuarial Analyst I
TD
Toronto, ON
- Full-time
…on implementing and delivering pricing strategies to achieve business objectives. Reporting to the Actuarial Manager, the Actuarial Analyst I is expected to demonstrate a high level of…
Added 6 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Clinique
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Personal Banking Associate Trainee
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…job-related knowledge, geographic location, and other specific business and organizational…
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Manager, Advice Center Performance Strategy
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Toronto, ON
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…job-related knowledge, geographic location, and other specific business and organizational…
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Personal Banking Associate Trainee
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…job-related knowledge, geographic location, and other specific business and organizational…
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Manager, Advice Center Coaching Design & Leader Enablement
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…job-related knowledge, geographic location, and other specific business and organizational…
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Specialist, Designated Beauty Advisor (DBA) - Chantecaille
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Toronto, ON
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Added 6 mins ago
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Designated Beauty Advisor - Estee Lauder
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Toronto, ON
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 6 mins ago
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Leggett & Platt
Waterloo, ON
Work with the supervisors, production manager and customer service to ensure all products are shipped to the customer on time
Added 6 mins ago
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Gas Bar Attendant
Co-op
Prince George, BC
- Part-time
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Added 20 mins ago
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TDS Operations Analyst II
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Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 20 mins ago
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Senior Tax Manager - Customer Tax Operations and Reporting (FATCA/CRS) - Toronto
EY
Toronto, ON
- Full-time
As a Senior Tax Manager, you will be a part of our Financial Services practice. This position offers excellent opportunities for learning and career advancement to the right candidate.
Added 20 mins ago
LV
ASSISTANT MANAGER-EN
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Tigercat | MacDonald Steel

Technical Documentation Manager

Brantford, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Nov 9, 2026

Original job description

We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

Lead and mentor a team of technical writers and illustrators to develop and maintain high-quality technical documentation for a global product range. Establish strategic vision, processes, and technologies to ensure documentation accuracy, consistency, and alignment with engineering and manufacturing requirements.

Requirements

Requires a minimum of 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Candidates must possess strong leadership skills and proficiency in modern documentation platforms and content management systems.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Change management
Technical communication
Information architecture
Digital publishing
Quality assurance
Workflow automation
Mechanical engineering knowledge
Analytical skills
Coaching

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Technical Publications
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Content Management Systems
Structured Authoring
Service Manuals
Parts Catalogs
Technical Bulletins
Information Architecture
Digital Content
Regulatory Compliance
Safety Information
Workflow Automation
Content Reuse
Product Support
Change Management
Quality Assurance
Technical Writing
Illustration Software
Interactive Documentation
Digital-first Delivery
Performance Metrics
Strategic Leadership
Mentorship
Continuous Improvement

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