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Added 6 mins ago
CC
Leadership Development Program (British Columbia)
Chick-fil-A Corporate Support Center
BC · British Columbia, Canada
- Full-time
…LDP’s vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in…
Added 6 mins ago
CC
Leadership Development Program (Alberta)
Chick-fil-A Corporate Support Center
AB · Alberta, Canada
- Full-time
…LDP’s vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in…
Added 6 mins ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge - where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded…
Added 6 mins ago
LC
Assistant Department Manager
Loblaw Companies Limited
Antigonish, NS
- Full-time
…Loblaw means being part of a company that prioritizes both customer well-being and colleague…
Added 6 mins ago
GF
Sales Executive/Business Developmement Executive
Golden Freight Forwarding & Marketing Inc.
Brampton, ON
- Full-time
…organization is driven by speed, regulatory compliance, and customer care, positioning itself as a trusted logistics partner for growing…
Added 6 mins ago
AF
Client Service Representative - Cardston (12 Months Term)
ATB Financial
Cardston, AB
- Contract
Proven customer service and/or sales experience.
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Support Specialist
Quandri
Vancouver, BC
- Full-time
3+ years direct experience working in customer support
Added 6 mins ago
US
Warehouse Associate II - MHE
UPS Supply Chain Solutions
Calgary, AB
- Full-time
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become…
Added 6 mins ago
US
North York Driver Helper
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become…
Added 6 mins ago
US
Warehouse Associate
UPS Supply Chain Solutions
Calgary, AB
- Full-time
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become…
Added 6 mins ago
US
Downtown/Uptown Driver Helper
UPS Supply Chain Solutions
Toronto, ON · CA - TORONTO HUB (ONTOR)
- Part-time
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become…
Added 6 mins ago
KS
Concierge
K2 Services
Toronto, ON · BMO TORONTO
- Up to $26 CAD / hour
- Full-time
As a Concierge, your primary responsibility is to deliver exceptional customer service and create a welcoming and memorable experience for guests. You will serve as the main point of…
Added 6 mins ago
SC
Retail Operations Supervisor
Staples Canada
Whitby, ON
- Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 6 mins ago
SC
Sales Professional - Inside Sales
Service Corporation International
Surrey, BC
- Full-time
1-2 years of customer service or sales industry experience preferred
Added 6 mins ago
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Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Principal or Distinguished Applied AI Architect, you will be the trusted technical lead for a set of strategic accounts. You’ll help design agentic AI architectures that hold up under…
Added 6 mins ago
R
Branch Manager, College & Bathurst Branch
RBC
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 6 mins ago
HR
Beauty Advisor - Guerlain
Holt Renfrew
Toronto, ON
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 6 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Clinique
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 6 mins ago
T
Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 6 mins ago
T
Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 6 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - Chantecaille
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 6 mins ago
HR
Designated Beauty Advisor - Estee Lauder
Holt Renfrew
Toronto, ON
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 20 mins ago
AF
Client Service Representative - Sherwood Park Wye Garden
ATB Financial
Sherwood Park, AB
- Full-time
Proven customer service and/or sales experience.
Added 20 mins ago
P&
Stage - Hiver - Responsable de la gestion des stocks / Internship-Winter-Material Management Lead
Pratt & Whitney
Longueuil, QC
- Full-time
Une expérience de travail avec Microsoft Power BI est un atout.
Added 20 mins ago
TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
We are seeking a Customer Service Manager to lead our Customer Service team and help drive a consistent, professional, and customer-focused experience across our organization.

Tigercat | MacDonald Steel

Technical Documentation Manager

Brantford, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Nov 9, 2026

Original job description

We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

Lead and mentor a team of technical writers and illustrators to develop and maintain high-quality technical documentation for a global product range. Establish strategic vision, processes, and technologies to ensure documentation accuracy, consistency, and alignment with engineering and manufacturing requirements.

Requirements

Requires a minimum of 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Candidates must possess strong leadership skills and proficiency in modern documentation platforms and content management systems.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Change management
Technical communication
Information architecture
Digital publishing
Quality assurance
Workflow automation
Mechanical engineering knowledge
Analytical skills
Coaching

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Technical Publications
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Content Management Systems
Structured Authoring
Service Manuals
Parts Catalogs
Technical Bulletins
Information Architecture
Digital Content
Regulatory Compliance
Safety Information
Workflow Automation
Content Reuse
Product Support
Change Management
Quality Assurance
Technical Writing
Illustration Software
Interactive Documentation
Digital-first Delivery
Performance Metrics
Strategic Leadership
Mentorship
Continuous Improvement

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