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Added 2 mins ago
EI
Supply Chain Planner
ExcelGens, Inc.
Mississauga, ON
- Contract
Monitor supplier lead times, safety stock, reorder points, and inventory levels.
Added 2 mins ago
TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
We are seeking a Customer Service Manager to lead our Customer Service team and help drive a consistent, professional, and customer-focused experience across our organization.
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FH
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Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Retail Manager, Golf Guest Services Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 2 mins ago
FI
Project Coordinator
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Dartmouth, NS
- Full-time
…documentation, monitoring milestones, and supporting project reporting…
Added 2 mins ago
FR
Talent Acquisition Specialist
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Vancouver, BC
- Full-time
Lead high-volume recruitment efforts, managing numerous open requisitions simultaneously in a fast-paced environment.
Added 2 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 2 mins ago
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Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 mins ago
TS
Site Superintendent - 6-Month Constract
TalentSphere Staffing Solutions
Toronto, ON · North York, ON
- Contract
Lead regular site meetings and communicate progress, scheduling requirements, and potential delays.
Added 2 mins ago
VS
Dining Services Manager (2026-11061)
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Toronto, ON · North York, ON
- Full-time
Lead daily “Chef’s Call” meetings prior to each meal service to promote and maintain excellence in service.
Added 2 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 mins ago
OM
Hardware Engineering - Team Lead, Mechanical Engineering - P4
OSI Maritime Systems
Burnaby, BC
- Full-time
The Mechanical Design Team Lead leads a team of mechanical engineers and CAD designers within the Hardware Engineering department, reporting to the Mechanical Design Manager. The team…
Added 2 mins ago
K
Director, SEO and GEO
Klick
Toronto, ON
- Full-time
…across a portfolio of client engagements within Klick Media. Reporting to the VP, Head of SEO and GEO, this role provides senior client counsel, develops SEO and GEO practitioners, and…
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Analyst, Retail, North American Finance Operations
Nutrien
Saskatoon, SK
- Full-time
Ability to lead by example and work well with others
Added 2 mins ago
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Full Cycle Accountant
Virgo.co
Toronto, ON · North York, ON
- $55,000 to $75,000 CAD / year
- Full-time
Take lead in the annual audit to ensure completion in a timely manner and with minimal adjustments.
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N
Analyst, Retail, North American Finance Operations
Nutrien
Calgary, AB
- Full-time
Ability to lead by example and work well with others
Added 2 mins ago
National Sales Analyst (Toronto, ON)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
The National Sales Analyst serves as the key reporting resource for the Sales and Marketing organization, owning the creation, maintenance, and distribution of critical reports that track…
Added 2 mins ago
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Specialist, Valuations
MNP
Edmonton, AB
- Full-time
Lead engagement teams, developing effective client relationships while coaching and mentoring junior team members
Added 2 mins ago
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Senior Consultant, Data Quality
CIBC
Toronto, ON
- Full-time
As Senior Consultant, Data Quality, within the Risk Business Intelligence Office (RBIO), you will apply your strong reporting and data analysis skillsets, combined with an understanding of…
Added 2 mins ago
Stakeholder Business Coordinator
Government of Alberta
AB
Reporting to the Business Support Team Lead, the Stakeholder Business Coordinator supports Student Records and Operations by coordinating stakeholder communications, responding to inquiries…
Added 2 mins ago
DI
Sr. Specialist, Social Media & Community Strategy
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Toronto, ON
- Full-time
Lead reporting and analysis of social performance; share insights and recommend optimizations.
Added 17 mins ago
CC
Junior Estimator and Inside Sales (Exterior Cladding and Building Envelope)
Change Connect
Toronto, ON
- Full-time
Coordinate pricing with manufacturers and suppliers, flagging long-lead or specialty items early
Added 17 mins ago
Facility Sales and Admin - Temporary
Bunge
MB · Ste. Agathe, MB
We Lead The Way – Agile, Empowered, Innovative
Added 17 mins ago
Facility Sales and Admin
Bunge
Invermay No. 305, SK · Canora, SK
We Lead The Way – Agile, Empowered, Innovative
Added 17 mins ago
Facility Sales and Admin
Bunge
Stanley, MB
We Lead The Way – Agile, Empowered, Innovative
Added 17 mins ago
S
Co-op - Electrical Design - LRT Project
SYSTRA
Toronto, ON
- Internship
1. Support designated lead with delivery of deliverabvles.2. Attend and minute (where applicable) discipline specific meetings.3. Manage schedule and tasks, following up with relevant staff…

Tigercat | MacDonald Steel

Technical Documentation Manager

Brantford, ON, Canada

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Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Nov 9, 2026

Original job description

We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

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More about this job

Responsibilities

Lead and mentor a team of technical writers and illustrators to develop and maintain high-quality technical documentation for a global product range. Establish strategic vision, processes, and technologies to ensure documentation accuracy, consistency, and alignment with engineering and manufacturing requirements.

Requirements

Requires a minimum of 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Candidates must possess strong leadership skills and proficiency in modern documentation platforms and content management systems.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Change management
Technical communication
Information architecture
Digital publishing
Quality assurance
Workflow automation
Mechanical engineering knowledge
Analytical skills
Coaching

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events

Visa sponsorship

Not detected in the job text

Keywords

Technical Documentation
Technical Publications
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Content Management Systems
Structured Authoring
Service Manuals
Parts Catalogs
Technical Bulletins
Information Architecture
Digital Content
Regulatory Compliance
Safety Information
Workflow Automation
Content Reuse
Product Support
Change Management
Quality Assurance
Technical Writing
Illustration Software
Interactive Documentation
Digital-first Delivery
Performance Metrics
Strategic Leadership
Mentorship
Continuous Improvement

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