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Added 13 mins ago
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Mortgage Specialist
BMO
Trois-Rivières, QC
- Full-time
Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies…
Added 28 mins ago
BN
Aftersales Manager
BYD North America
Toronto, ON
- Full-time
The Aftersales Manager is responsible for leading and driving all aspects of aftersales operations across BYD Canada's dealer network, including technical support, service engineering,…
Added 28 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 28 mins ago
MM
Business Development Manager
Merit Medical Systems, Inc.
Canada
- Full-time
Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracks individual contributors and their accomplishments.
Added 28 mins ago
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Senior Account Manager
GreenShield
Toronto, ON
- $72,521 to $109,341 CAD / year
- Full-time
In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on-going and…
Added 28 mins ago
BI
Business Development Specialist, BMO Insurance
BMO Insurance
Toronto, ON
- Full-time
Provides monthly reporting of sales results for MGAs and brokers, and generates discussions on more productive business development opportunities.
Added 28 mins ago
VR
General Sales Manager
Vista Radio Ltd
Lethbridge, AB
- Full-time
Your next leadership opportunity is here! We're looking for an experienced, driven, and people-focused General Sales Manager to lead our sales team in Lethbridge, Alberta.
Added 28 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Laboratory Director and working closely with the two Assistant Managers, the successful candidate will be a hands-on manager, present on the shop floor and involved in…
Added 28 mins ago
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Salon Business Partner (Vancouver, Whiterock, Surrey, Delta & Richmond)
L'Oréal
Vancouver, BC
- Full-time
As a Salon Business Partner, you will be responsible for serving an existing territory in the Vancouver greater area. The territory includes Vancouver proper, Whiterock, Surrey, Delta &…
Added 28 mins ago
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Specialist, Business Development
Miller Thomson LLP
Toronto, ON
- Full-time
In this role you will drive business development for our Disputes Law Group, acting as a trusted advisor to partners and lawyers, shaping how the group's wins are told in the market, and…
Added 28 mins ago
AW
Manager, Software Engineering - 12 Month Temporary
Aviso Wealth
Remote, Canada
- $145,000 to $160,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Software Engineering, the Manager, Software Engineering, works closely with other Technology Leaders to remove systemic organizational blockers, while providing…
Added 28 mins ago
Territory Manager (British Columbia)
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and…
Added 28 mins ago
AA
Quality Engineer - Automotive
Almag Aluminum
Brampton, ON
- Full-time
Reporting directly to the Quality Manager, this role is responsible for supporting and advancing the objectives of the Quality Department through active participation in quality system…
Added 28 mins ago
Store Director
Sephora
Halifax, NS
As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human…
Added 28 mins ago
Talent and Business Operations Manager, Stores
Sephora
Halifax, NS
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 28 mins ago
Senior Manager Enterprise Brand Strategy
Purolator
ON · Mississauga, ON
This is one of Purolator's most strategic marketing leadership roles.As Senior Manager, Brand + Strategy, you will shape the future of one of Canada's most recognized brands by leading…
Added 43 mins ago
Talent Acquisition Specialist (1 Year Contract)
ATS Automation
Cambridge, ON
From building sourcing strategies and partnering with hiring managers to managing interviews, offers, and onboarding, you’ll drive every stage of the recruitment process. You'll be…
Added 43 mins ago
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District Sales Manager - Calgary
Neo Financial
Calgary, AB
- Full-time
As a District Sales Manager at Neo Financial, you will be a pivotal leader responsible for the profitability and success of a designated district, encompassing up to six mall locations. You…
Added 43 mins ago
RB
Transaction Processing Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
Added 58 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 58 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 58 mins ago
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Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 58 mins ago
NC
Facilities Coordinator (26-43)
Northern College of Applied Arts and Technology
Timmins, ON
- Full-time
At Northern College, we’re committed to the ongoing success and development of everyone who passes through our learning spaces, whether they be our students, employees or community members.…
Added 58 mins ago
AE
Communications Coordinator
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business…
Added 58 mins ago
AI
Talent Acquisition Specialist (1 Year Contract)
ATS Industrial Automation
Cambridge, ON
- Contract
From building sourcing strategies and partnering with hiring managers to managing interviews, offers, and onboarding, you’ll drive every stage of the recruitment process. You'll be…

Closed listing

Tigercat | MacDonald Steel

Technical Publications Manager

Brantford, ON, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement, and team leadership to ensure the delivery of accurate, effective, and scalable documentation.

As the leader of the Technical Publications team, you will be responsible for developing the vision, processes, technologies, and team capabilities required to support Tigercat's expanding product range and global customer base. You will work closely with Engineering, Manufacturing, Service, Product Support to ensure our publications meet the needs of operators, technicians, dealers, and customers worldwide.

This is an opportunity for an experienced leader who enjoys solving complex challenges, building high-performing teams, and driving continuous improvement in a fast-paced manufacturing environment.

Location: Brantford, Ontario
Please note that this is an on-site position and is not eligible for remote work.

Job Duties

Lead, mentor, and develop a team of technical writers, illustrators, and documentation specialists.
Foster a culture of accountability, collaboration, technical excellence, and continuous improvement by providing coaching, guidance, and professional development opportunities.
Manage team workloads, priorities, resources, and project assignments to ensure successful execution and delivery of publications.
Provide strategic leadership for the Technical Publications function by establishing the vision, processes, technologies, and long-term strategy required to support product development, customer support, serviceability, organizational objectives, and business growth.
Establish and monitor performance metrics and reporting processes to measure documentation quality, efficiency, content reuse, publication timelines, and overall departmental effectiveness.
Use data, performance metrics, and stakeholder feedback to drive continuous improvement initiatives and provide recommendations and updates to senior leadership.
Oversee the creation, maintenance, and delivery of operator's manuals, service manuals, parts catalogs, machine labeling artwork, safety information, technical bulletins, digital content, and related technical documentation across the full product portfolio.
Ensure all documentation is accurate, complete, consistent, user-focused, and aligned with current product configurations.
Drive improvements in documentation structure, usability, accessibility, information architecture, content reuse, and delivery formats to improve consistency, reduce duplication, and accelerate publication cycles.
Establish and maintain documentation change management processes to ensure publications remain synchronized with engineering revisions, manufacturing changes, product improvements, and evolving service requirements.
Lead the evaluation, implementation, optimization, and ongoing management of documentation tools, workflows, content management systems, publishing platforms, illustration software, and related technologies to identify gaps, mitigate risks, and drive continuous improvement.
Modernize documentation processes through structured authoring, workflow automation, content reuse, digital publishing initiatives, and digital-first delivery methods, including mobile, interactive, and connected-content solutions.
Establish and maintain documentation standards, publishing policies, and quality assurance processes to ensure technical accuracy, consistency, completeness, and quality across all published materials.
Ensure all technical publications meet applicable regulatory, safety, compliance, and product liability requirements, including the effective communication of safety-critical information, warnings, cautions, and operating procedures.
Support customer experience initiatives by delivering documentation that enhances equipment operation, maintenance, troubleshooting, and serviceability.

Skills and Experience

Demonstrated leadership experience managing teams, projects, or cross-functional initiatives.
Strong understanding of mechanical, industrial, heavy equipment, manufacturing, or engineering environments.
Ability to interpret technical information, engineering drawings, service procedures, and product documentation requirements.
Proficiency with modern documentation platforms, content management systems, publishing tools, and illustration software.
Experience with structured authoring, content reuse strategies, and technical publishing workflows.
Familiarity with digital content delivery methods, interactive documentation, and documentation lifecycle management.
Experience developing documentation processes, standards, workflows, and continuous improvement initiatives.
Strong communication, coaching, collaboration, and change management skills.
Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and strategic thinking abilities.

Education and Qualifications

Minimum 5 years of experience in technical writing, technical communications, technical documentation management, or a related field.
Bachelor's degree or diploma in Technical Communication, Engineering, Information Management, Industrial Technology, or a related field.
Equivalent combinations of education, technical training, and relevant industry experience will be considered.
Experience with Paligo CMS, Adobe InDesign, and SolidWorks Composer is considered an asset.

What We Can Offer You

Family-Oriented Company: Lots of social events, BBQ’s, pizza parties and more!
Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
RRSP Matching Program: Retirement planning? We’ve got your back!
Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more! Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
Active Social Committee: Take part in our annual family picnic, adult and children’s Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario!

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story!

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat’s Accessibility Plan.

About employer

More about this job

Responsibilities

Lead and mentor a team of technical writers and illustrators to develop high-quality documentation for a global product range. Establish strategic vision, processes, and technologies to ensure accurate and scalable technical publications across the organization.

Requirements

Requires a minimum of 5 years of experience in technical documentation management and a bachelor's degree in a relevant field. Candidates must possess strong leadership skills and proficiency in modern documentation platforms and publishing workflows.

Skills

Technical writing
Team leadership
Strategic planning
Process improvement
Content management systems
Structured authoring
Project management
Mechanical engineering
Quality assurance
Change management
Digital publishing
Workflow automation
Technical communication
Analytical skills
Problem-solving

Benefits

Profit sharing
RRSP matching program
Skills development and training reimbursement
Company-paid healthcare benefits
Employee and family assistance program
Social events
Discounted admission prices for attractions

Visa sponsorship

Not detected in the job text

Keywords

Technical Publications
Manufacturing
Engineering
Paligo CMS
Adobe InDesign
SolidWorks Composer
Service Manuals
Parts Catalogs
Information Architecture
Content Reuse
Technical Accuracy
Regulatory Compliance
Safety Information
Digital-first delivery
Interactive documentation
Documentation standards
Performance metrics
Cross-functional collaboration
Heavy equipment
Industrial technology

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