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TikTok

Client Solutions Manager - Commerce - Toronto

Toronto, ON, Canada

Pay: Job Information 【For Pay Transparency】 Toronto Compensation Description (Regular) The base salary range for this position in the selected city is CAD$ 85264- CAD$ 116527 Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Responsibilities
The Industry Operations Team at TikTok formulates industry strategy and identifies growth opportunities to deliver vertical-specific solutions and methodologies. We nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team, providing holistic solutions that integrate product knowledge, vertical expertise, and market-level insights.

This role is an existing vacancy.

Responsibilities
- Act a Consultant to clients and internal stakeholders
- Operate as solutions partner for clients and agencies, covering product adoption, campaign strategy, and optimization to link marketing objectives to business outcomes.
- Stay current on product developments, market trends, vertical movements, and competitor activity to advise clients and internal teams with forward-looking recommendations.
- Build Test & Learn frameworks leveraging TikTok’s measurement solutions (BLS, CLS, Ad Effectiveness, Incrementality, etc.) to demonstrate full-funnel business impact.
- Drive and facilitate the adoption and correct implementation of Pixels, SDKs, Mobile Measurement Partners (MMPs), and TikTok Shop integrations, ensuring technical accuracy and functionality.
- Develop and deliver narratives, workshops, and business reviews to upskill clients, agencies, and cross-functional partners on TikTok solutions and best practices.
- Clearly articulate and establish the value of TikTok within the client’s media mix and long-term communication strategy.

Account Management, Campaign Management & Reporting
- Manage and grow post-sale relationships with clients and agencies, serving as the technical and strategic point of contact.
- Review and challenge media plans with a hands-on perspective, providing actionable recommendations for success.
- Own end-to-end campaign executional checks: campaign setup validation in TikTok Ads Manager (naming conventions, tracking, placements, optimization settings), creative QA, and compliance.
- Proactively monitor campaign delivery and make real-time optimization suggestions, ensuring correct pacing, efficient budget allocation, and achievement of performance objectives.
- Lead conversations on Always On content strategies and performance campaigns, supporting revenue growth in partnership with Client Partnerships Managers.
- Compile, analyse, and present campaign data and insights through reports and account audits, including identifying delivery issues, performance bottlenecks, and optimization opportunities.
- Prioritize operational tasks based on urgency and impact, balancing technical troubleshooting with client-facing needs.

Stakeholder Management & Revenue Impact
- Build trusting relationships with clients, agencies, and internal cross-functional teams (product, measurement, creative, operations) to deliver on growth objectives.
- Navigate cross-functional teams effectively, knowing which technical or product support teams to engage for specific campaign challenges.
- Champion product adoption and lead the execution of programs, packages, and betas aligned with company and market priorities.
- Share responsibility for account and opportunity planning, working with sales to design client-centric strategies.
- Track and report on revenue impact tied to campaign activities, demonstrating accountability both individually and as part of the team.
- Contribute to knowledge sharing across Client Solutions Teams by creating case studies, playbooks, or internal learning sessions from hands-on campaign and market experience.

Qualifications
Minimum Qualifications
- 5+ years in client services, account management, or campaign management in digital performance marketing, with hands-on expertise in ads platforms.
- Solid understanding of digital media KPIs and how to optimize against them across awareness, consideration, and performance objectives.
- Proven experience managing complex campaign portfolios across branding and performance advertisers, including multi-market coordination.
- Proficiency in campaign analytics and reporting tools (Excel, Thinkcell, dashboards), with ability to extract actionable insights from platform data.
- Detail oriented, analytical and a creative problem solver

Preferred Qualifications
- Comfortable with revenue-bearing responsibilities and managing team targets
- Experience with App/Leads/Shopping Ads/E-commerce marketing
- Demonstrated ability to implement and troubleshoot conversion tracking via Pixels, SDKs, and Mobile Measurement Partners.
- Experience with 3rd party ad measurement verification partners (such as IAS and DV)
- Proven ability to diagnose and solve platform-related issues (e.g., delivery, optimization, attribution gaps, or creative disapprovals) by working directly with product and engineering teams.
- Track record of building and executing strategic education programs to drive product adoption.

The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this position.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information
【For Pay Transparency】 Toronto Compensation Description (Regular)
The base salary range for this position in the selected city is CAD$ 85264- CAD$ 116527
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, restricted stock units and benefits.
Employees have day one access to extended health, dental, a group registered retirement savings plan (RRSP) with company match issued through a deferred profit sharing plan (DPSP), paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive paid holidays, vacation, and sick time.
The Company reserves the right to modify or change these benefits programs from time to time, with or without notice subject to compliance with local laws.

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More about this job

Responsibilities

Manage and grow client and agency relationships by advising on TikTok product adoption, campaign strategy, execution, optimization, measurement, and performance reporting. Coordinate with sales and cross-functional teams to drive revenue, resolve technical issues, deliver client education, and develop strategic solutions and learning resources.

Requirements

Requires at least five years of experience in client services, account management, or campaign management in digital performance marketing, along with hands-on advertising platform expertise and strong knowledge of media KPIs. Candidates should be analytical and detail-oriented, with experience managing complex campaigns and using analytics and reporting tools; experience with e-commerce advertising, conversion tracking, measurement partners, and platform troubleshooting is preferred.

Skills

Client Services
Account Management
Campaign Management
Digital Performance Marketing
Campaign Optimization
Digital Media Analytics
Campaign Reporting
Conversion Tracking
Pixel and SDK Implementation
Mobile Measurement Partners
TikTok Ads Manager
Revenue Planning
Client Education
Cross-Functional Collaboration
Technical Troubleshooting
E-Commerce Marketing

Benefits

Extended Health Benefits
Dental Benefits
Group Registered Retirement Savings Plan With Company Match
Deferred Profit Sharing Plan
Paid Parental Leave
Short-Term Disability Coverage
Long-Term Disability Coverage
Life Insurance
Wellbeing Benefits
Paid Holidays
Vacation
Sick Time
Discretionary Bonuses or Incentives
Restricted Stock Units

Visa sponsorship

Not detected in the job text

Keywords

TikTok
TikTok Ads Manager
TikTok Shop
Digital Performance Marketing
Client Solutions
Account Management
Campaign Management
Product Adoption
Campaign Strategy
Campaign Optimization
Media KPIs
Test and Learn Frameworks
Brand Lift Studies
Conversion Lift Studies
Ad Effectiveness
Incrementality
Pixels
SDKs
Mobile Measurement Partners
Conversion Tracking
App Ads
Lead Ads
Shopping Ads
E-Commerce Marketing
Campaign Analytics
Excel
Thinkcell
IAS
DoubleVerify
Attribution

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