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Tilley

Key Holder

Victoria, BC, Canada

$19 to $21 CAD / hour · Part-time

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Job details

Pay: $19 to $21 CAD / hour
Job type: Part-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Sep 11, 2026

Original job description

Job Title: Store Key Holder (Part-time)

Location: #120-560 Johnson Street, Victoria, BC, V8W 3C6

Reports to: Retail Store Manager

Availability: Weekdays, weekends, evening shifts

General Overview

Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin.

This is a part-time role that will be responsible for opening and closing the store and acting as a Key Holder.

Key Holder is responsible for driving store sales and creating an outstanding customer experience for our guests. Our associates are dynamic individuals who are not only interested in retail and fashion but also enjoy challenges and share a commitment to a more sustainable future.

Responsibilities

Responsible for driving results and enhancing the customer experience by maintaining a neat, clean and safe working environment, and meeting corporate productivity standards.
Sales Associates will engage with customers and assess customer needs to ensure appropriate service is provided.
Displays a “Customer is the priority” mindset at all times.
Consistently treats all customers and colleagues with respect and contributes to a positive work environment.
Promotes a safe working and shopping environment to maximize the customer shopping experience.
Upholds all company policies as outlined in the store policy and procedure, including the Handbook and the Sales and Training Manual
Responsible for positively contributing to a customer’s shopping experience through knowledgeable, friendly and efficient service and maintaining store and personal appearance standards.
Greet and acknowledge all customers on the sales floor.
Provide assistance to customers by answering merchandise-related questions.
Follow all safety procedures.
Observe and monitor for loss prevention and advise management of any unusual internal or external activities. Proactively establish and maintain effective working team relationships with all support departments.
Operate point-of-sale as directed by store management.

Required Experience And Qualifications

Effectively communicate with customers and store personnel
Ability to demonstrate strong customer-focused service on and off the sales floor
Experience with understanding retail operation concepts such as maintaining store standards, cash handling, and merchandise presentation.
Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business, including one weekend day and two closing shifts per week
Demonstrate ability to interact and cooperate with all company employees
Solve problems creatively and demonstrate high levels of integrity
Ability to receive feedback and take action where appropriate
Ability to follow written and verbal instructions and meet deadlines on tasks/projects
Job Location: 120-560 Johnson Street Tilley Retail Store, Victoria, British Columbia V8W 3C6 Canada

We thank all the applicants for their interest. However, only selected candidates will be contacted for interviews by the hiring team.

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More about this job

Responsibilities

Open and close the store while driving sales and providing knowledgeable, friendly, and efficient customer service. Maintain store standards and a safe shopping environment, operate the point-of-sale system, and monitor for potential loss or unusual activity.

Requirements

Candidates should have strong customer-service and communication skills, familiarity with retail operations such as cash handling and merchandise presentation, and the ability to work cooperatively and solve problems with integrity. Availability is required for evenings, weekends, store openings and closings, including one weekend day and two closing shifts per week.

Skills

Customer Service
Retail Sales
Cash Handling
Point-Of-Sale Operation
Merchandise Presentation
Store Standards Maintenance
Loss Prevention
Communication
Teamwork
Problem-Solving
Integrity
Following Instructions
Time Management
Safety Procedures

Visa sponsorship

Not detected in the job text

Keywords

Key Holder
Retail
Apparel And Fashion
Store Opening
Store Closing
Sales
Customer Experience
Customer Service
Cash Handling
Point-Of-Sale
Merchandise Presentation
Store Standards
Loss Prevention
Safety Procedures
Teamwork
Problem-Solving
Integrity
Evening Shifts
Weekend Availability

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