Retail Lead
- Toronto, ON, Canada
$19 to $21 CAD / hour · Part-time
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Job details
- Pay
- $19 to $21 CAD / hour
- Job type
- Part-time
- Apply by
- Experience
- 1-2 years of retail management experience
- Posting language
- English
- Posted
Original job description
Job Title: Store Lead
Location: The Well (486 Front St W, Toronto ON M5V 0V2), Downtown Toronto
Reports to: Retail Store Manager
Availability: Weekdays, weekends, evening shifts
General Overview
Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin
The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term store goals in line with the company vision and values.
Responsibilities
Tilley Canada
Location: The Well (486 Front St W, Toronto ON M5V 0V2), Downtown Toronto
Reports to: Retail Store Manager
Availability: Weekdays, weekends, evening shifts
General Overview
Designed in Canada and founded in 1980, our Tilley pieces are investments for a storied lifetime of travel. True to a time-honoured design philosophy, Tilley balances form with function, and style with innovation. We give historic classics a modern spin
The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term store goals in line with the company vision and values.
Responsibilities
- Drive sales to meet store budget
- Display initiative in looking for opportunities to increase sales
- Responsible for driving sales results by meeting and surpassing corporate productivity standards, and motivating the sales team to increase store sales
- Performs all opening and closing procedures as per standards and guidelines
- Responsible for meeting and surpassing sales budgets while the Manager on Duty
- Support the SM in the training and transition of new employees
- Ensures the cash desk area and fitting room processes and controls are adhered to and followed
- Leads by example to orchestrate the store staff to accomplish daily priorities and workload
- Ensures markdowns are processed correctly and merchandised effectively as per standards and direction by partnering with the management team
- Communicates successes, opportunities, and solutions to Management
- Understands, practices, and complies with all company policies and procedures
- Provides a compelling store environment through leading by example, inspiring the team and interacting with customers
- Proactively establish and maintain effective working team relationships with all support departments
- 1-2 years of retail management experience
- Excellent oral and written communication skills
- Planning, prioritizing and follow-up skills
- Accurately assess talent and ability to coach, provide feedback and develop a high-performing team
- Demonstrate a passion for customer service and lead a positive work environment
- Ability to resolve conflict situations in a proactive and professional manner
- Open availability and flexibility to work evenings, weekends, store openings and closings to meet the needs of the business.
- Merchandise discount
- Opportunity for learning and growth
Tilley Canada
More about this job
Responsibilities
Drive store sales and meet budgets by motivating the team, supporting customers, and leading daily priorities. Oversee opening and closing procedures, cash desk and fitting room processes, markdowns, employee training, and compliance with company standards.
Requirements
Requires 1–2 years of retail management experience, strong communication and organizational skills, and the ability to coach and develop a high-performing team. Candidates should demonstrate customer service skills, resolve conflicts professionally, and be available for evenings, weekends, openings, and closings.
Skills
- Retail Management
- Sales
- Customer Service
- Team Leadership
- Employee Training
- Coaching And Feedback
- Communication
- Planning And Prioritization
- Follow-Up
- Talent Assessment
- Conflict Resolution
- Cash Desk Operations
- Fitting Room Operations
- Store Opening And Closing Procedures
- Merchandising
- Policy Compliance
Benefits
- Merchandise Discount
- Opportunity For Learning And Growth
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Sales
- Customer Service & Support
Keywords
- Retail Management
- Store Operations
- Sales Budgets
- Sales Productivity
- Customer Satisfaction
- Team Leadership
- Employee Training
- Coaching
- Performance Feedback
- Talent Assessment
- Customer Service
- Conflict Resolution
- Cash Desk Controls
- Fitting Room Processes
- Opening And Closing Procedures
- Markdowns
- Merchandising
- Company Policies And Procedures
- Workload Prioritization
- Retail Apparel And Fashion