Multi Unit Manager
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role Description The Multi Unit Manager is a full-time, on-site role based in Vancouver, BC, responsible for overseeing multiple Tim Hortons restaurant locations. This role includes leading and developing store management teams, ensuring consistent operational standards, and driving sales and profitability across all assigned units. The Multi Unit Manager monitors key performance metrics, supports inventory and cost control, and ensures adherence to company policies, health and safety regulations, and brand standards. Day-to-day responsibilities also involve coaching and performance management, staffing and scheduling oversight, and fostering a positive, inclusive work environment focused on guest satisfaction and community engagement.
Qualifications
- Experience in multi-unit leadership, preferably in quick-service restaurants, hospitality, or retail operations.
- Strong skills in team leadership, coaching, and performance management.
- Proficiency in analyzing sales, labor, and inventory reports to drive operational and financial results.
- Ability to manage staffing, scheduling, and training across multiple locations.
- Commitment to delivering high-quality guest service and maintaining brand standards.
- Strong organizational, problem-solving, and decision-making skills.
- Comfort with fast-paced environments and changing business needs.
- Effective communication and collaboration skills with diverse teams and stakeholders.
- Knowledge of health, safety, and food-handling regulations is an asset.
- Previous experience as a Store Manager, General Manager, or Area Manager is preferred.
- Availability for flexible hours, including evenings, weekends, and holidays, as required.
More about this job
Responsibilities
Oversee multiple restaurant locations, developing store management teams and maintaining consistent operational, health and safety, and brand standards. Monitor performance metrics and drive sales and profitability through coaching, staffing and scheduling oversight, inventory and cost control, and a focus on guest satisfaction.
Requirements
Experience in multi-unit leadership, preferably in quick-service restaurants, hospitality, or retail, with prior Store Manager, General Manager, or Area Manager experience preferred. Requires strong leadership, coaching, analytical, organizational, communication, and decision-making skills, along with flexibility to work evenings, weekends, and holidays; knowledge of health, safety, and food-handling regulations is an asset.
Skills
- Multi-Unit Leadership
- Team Leadership
- Coaching
- Performance Management
- Sales Analysis
- Labor Analysis
- Inventory Analysis
- Cost Control
- Staffing
- Scheduling
- Training
- Guest Service
- Operational Standards
- Problem-Solving
- Decision-Making
- Health and Safety Compliance
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Food & Beverage
- Hospitality
- Retail
- Customer Service & Support
Keywords
- Quick-Service Restaurants
- Restaurant Operations
- Multi-Unit Management
- Sales
- Profitability
- Performance Metrics
- Inventory Control
- Cost Control
- Labor Management
- Staffing
- Scheduling
- Training
- Guest Satisfaction
- Brand Standards
- Health and Safety Regulations
- Food-Handling Regulations
- Community Engagement
- Inclusive Work Environment