Restaurant Manager

Company Description Tim Hortons is one of the largest restaurant chains in North America and the largest in Canada, recognized as one of the country’s most iconic brands. With a diverse menu that appeals to a wide range of tastes, Tim Hortons operates in the fast-paced, highly competitive quick-service restaurant sector. Its significant scale and reach in Canada offer team members extensive opportunities to grow while contributing to an industry-leading organization. Working at Tim Hortons means joining a company and culture that many people value and trust, with the chance to make a positive impact in the neighbourhoods it serves.

Role Description The Restaurant Manager is a full-time, on-site role located in the Greater Kitchener-Cambridge-Waterloo Metropolitan Area. This role oversees daily restaurant operations, including staff scheduling, inventory management, product quality, and cleanliness standards. The Restaurant Manager leads and coaches team members, supports hiring and training, and ensures consistent, welcoming service for guests. Responsibilities include monitoring performance metrics, managing costs, supporting promotional initiatives, and resolving guest concerns promptly and professionally. The role also involves enforcing company policies, health and safety standards, and food-handling procedures while fostering an inclusive, collaborative work environment.

Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on guest experience and retention.
• Demonstrated experience in Hiring and team leadership, including training, performance feedback, and coaching.
• Excellent Communication skills for interacting with guests, team members, and leadership, both verbally and in writing.
• Knowledge of Food & Beverage operations, including food safety, quality control, and quick-service restaurant processes.
• Previous supervisory or management experience in restaurants, hospitality, or retail is preferred.
• Ability to work flexible hours, including mornings, evenings, weekends, and holidays as business requires.
• Strong organizational and problem-solving skills, with the capacity to work in a fast-paced environment.
• Basic proficiency with point-of-sale systems and standard business software; familiarity with inventory and scheduling tools is an asset.