Shift Supervisor

Company Description Tim Hortons is one of the largest restaurant chains in North America and the largest in Canada, known for its iconic brand and welcoming coffee shop experience. With a diverse menu that appeals to a wide range of tastes, the company operates in the fast-paced quick-service restaurant sector of the multi-billion dollar food-service industry. Its scale and reach across Canada provide significant opportunities for growth and development, while also presenting the challenge of staying at the forefront of the industry. Tim Hortons offers team members the chance to contribute to a brand and culture that many people love, serving the neighborhoods where it operates. Joining Tim Hortons means being part of a growing company committed to quality, community, and great service.
Role Description The Shift Supervisor role at Tim Hortons is a full-time, on-site position based in Etobicoke, ON. In this role, the Shift Supervisor oversees daily restaurant operations during assigned shifts, ensuring a clean, safe, and welcoming environment for guests and team members. Responsibilities include coordinating staff assignments, monitoring service levels, supporting guest interactions, and handling escalated concerns in a professional manner. The Shift Supervisor helps manage inventory and product quality, supports cash handling procedures, and ensures adherence to company policies and food safety standards. This role also involves coaching and mentoring team members, reinforcing training, and promoting a positive, inclusive workplace culture that aligns with Tim Hortons’ values.
Qualifications

• Experience in frontline food-service or retail operations, preferably in a quick-service or fast-paced environment, with knowledge of basic cash handling and point-of-sale systems.
• Demonstrated leadership abilities, including supervising teams, delegating tasks, and providing constructive feedback to support performance and development.
• Strong customer service skills, with the ability to communicate clearly, resolve issues, and maintain a friendly, professional demeanor under pressure.
• Solid time management and organizational skills, including the ability to prioritize tasks and maintain operational standards during busy periods.
• Understanding of food safety, health, and workplace safety practices, with a commitment to following company procedures and regulatory requirements.
• Reliable and flexible availability for a range of shifts, including mornings, evenings, weekends, and holidays as needed.
• Previous experience in a supervisory or key-holder role is an asset; completion of high school or equivalent education is preferred.
• Ability to stand for extended periods, move efficiently within the restaurant, and perform light to moderate physical tasks as required for daily operations.