Customer Service Support Specialist

Timebomb Trading Inc./FBOMB Trading Inc. is a wholesale distribution company located in the Market Crossing area of South Burnaby BC, looking for a full-time, seasonal, in-office “Customer Service / Office Administrator” to begin work in November 2026. We are looking for somebody who is self-motivated, highly organized, and able to communicate with effectiveness, patience, and kindness, and interested in fashion from streetwear/lifestyle to outdoor clothing to everything in-between.

See more on our company at www.timebombtrading.com and www.fbombtrading.ca.

General duties include (but are not limited to):

• Fulfilling, maintaining and communicating customer service requests through email and phone
• Processing, reviewing, updating, and maintaining customer orders and warranty claims
• Contacting customers for order shipment approval
• Processing invoices and credit memos with accuracy
• Calculating, collecting and processing payments
• Keeping detailed records of actions taken
• Updating the customer information database
• Maintaining a good working relationship with the company’s vendors, customers and sales reps
• Gaining in depth familiarity with the warranty periods and warranty policies of our brands
• Submitting quarterly warranty claims to vendors
• Managing replacement parts and stock for warranty fulfillment
• Handling warranty returns and minor warranty repairs
• Working closely with other departments to ensure efficiency and timeliness
• Other administrative or operations assistance

Experience & Skills Needed:

• 2+ years in a customer service role
• Strong typing/word processing skills
• Ability to handle a wide range of administrative support-related tasks
• Proficiency in written and verbal English communication
• Exceptional attention to detail, organizational skills, and time management skills
• Excellent computer skills including Google Drive, Microsoft Excel, Outlook and more
• Strong ability to multitask, establish priorities and work under pressure
• Flexibility and adaptability to changing workloads

Benefits of Working at Timebomb & FBOMB Trading:

• Extended medical & dental benefits available
• Employee discounts on in-house purchases
• Team building activities and amenity rooms featuring video games, a ping pong table and skate ramp
• In-office coffee beans and espresso machine
• Paid sick days & bereavement leave

$22 per hour