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Tipalti

Customer Onboarding Manager

Toronto, ON, Canada

Pay: $88,000 to $110,000 CAD / year
Experience: 4+ years of implementation, project management, consulting, onboarding or customer success experience with SaaS applications.
Posting language: English
Posted: Sep 23, 2026

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Original job description

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solutions. The ideal candidate is self-motivated, proactive in understanding customer needs, and able to guide customers through the implementation process to achieve revenue goals

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti oﬀers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

Lead the implementation of Tipalti's cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
Deliver exceptional service, be a trusted advisor and advocate for each customer throughout their implementation journey.
Guide customers through the technical integration process, providing expert problem-solving assistance
Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues
Become an expert in Tipalti's growing finance automation products and work closely with the product team to provide customer insights
Partner with Sales and Customer Success to drive customer adoption and revenue goals

About you

4+ years of implementation, project management, consulting, onboarding or customer success experience with SaaS applications.
Excellent project management and time management skills
Excellent verbal and written communication skills
Ability to adapt rapidly to a fast paced professional environment
Passionate about customer service and proactively identifying solutions

Bonus points if you have:

Bachelors degree at an accredited university in a relevant field
Hands-on experience with ERP or Accounting applications; such as NetSuite, QuickBooks, Intacct, etc.
Accounts Payable and Procurement knowledge
Experience with financial services solutions
Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
Experience working in a start up environment
Leverage AI tools professionally to automate and scale workflows

Our benefits package includes:

Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
Competitive salary and equity
Matching RRSP
Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
15 days of PTO
Subsidized lunch on office days
Fresh fruit, snacks & drinks in office
Dog-friendly office
Conveniently located close to transit
Phone/internet allowance
Regular company-wide social events
Multiple ERG groups celebrating our diversity and creating an inclusive culture

Base Salary Range: $88,000 - $110,000 CAD annually.

Bonus: Target bonus is 10% of base salary. Bonus entitlement is based on a combination of organizational results, individual performance, and relative contribution, as assessed by Tipalti in its sole discretion, to be formalized and communicated to you following your start date.

Expected Total Compensation: $96,800 - $121,000 CAD annually (includes base salary plus target bonus/commission).

The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions. Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors. Actual offers may vary within or, only in exceptional circumstances, outside the stated range based on the candidate's unique qualifications and our comprehensive evaluation process. We are committed to equitable compensation practices in compliance with applicable employment laws.

Our Mission

Our mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.

Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.

Accommodations
Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.

AI Use
We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact hr@tipalti.com.

Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below:

Job Candidate Privacy Notice | Tipalti

www.tipalti.com/privacy/job-candidate-privacy-notice/

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More about this job

Responsibilities

You will lead the implementation of cloud-based accounts payable automation solutions while serving as a trusted advisor to customers throughout their journey. Additionally, you will oversee project timelines, manage technical integrations, and collaborate with product teams to drive customer adoption.

Requirements

Candidates must have 4+ years of experience in implementation, project management, or customer success within a SaaS environment. Strong project management, communication, and time management skills are essential for success in this fast-paced role.

Skills

Project management
Implementation
Customer success
SaaS
Accounts payable
Time management
Communication
Technical integration
Problem-solving
ERP
Accounting applications
Procurement
Financial services
Web applications
AI tools

Benefits

Competitive salary
Equity
Matching RRSP
Extended benefits
Employee assistance program
Life insurance
AD&D
LTD
15 days of PTO
Subsidized lunch
Flexible workplace
Career coaching

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Accounts Payable
Finance Automation
Implementation
Project Management
Customer Success
NetSuite
QuickBooks
Intacct
ERP
Procurement
Financial Services
HTML
CSS
JavaScript
API
AI
Cloud-based
Consulting
Treasury
Tax Compliance
Supplier Management
Workflow Automation
Technical Integration
Customer Onboarding

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