Jobs in Canada

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Added 1 month ago
MA
Associate Lawyer - Aboriginal Law
MLT Aikins LLP
Vancouver, BC
- Full-time
…governance, inherent jurisdiction and environmental, regulatory and administrative…
Added 1 month ago
CO
General Warehouse Team Member
Composites One
Drummondville, QC
- Full-time
Added 1 month ago
CO
Représentant(e) du service à la clientèle (Customer Service Representative)
Composites One
Saint-Bruno, QC
- Full-time
Added 1 month ago
D
Associate Dentist- Peace Country Dental
dentalcorp
Dawson Creek, BC · Peace Country Dental Clinic
- Full-time
Peace Country Dental Centre in Dawson Creek, BC, is seeking a full-time Associate Dentist to join our thriving, well-established practice. With patient demand continuing to grow and…
Added 2 months ago
Tenure Track Faculty Position, Periodontology
University of Saskatchewan
Saskatoon, SK
Applicants must possess a DDS or DMD (or equivalent) degree and specialty training in Periodontology
Added 1 month ago
FR
Concierge
FirstService Residential Canada
Richmond, BC
- Part-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 1 month ago
V
Receptionist Associate
Vanguard
Toronto, ON
- Full-time
…seeking a highly professional and detail-oriented Receptionist Associate to serve as the first point of contact for our office. This role plays a key part in shaping the day-to-day…
Added 1 month ago
F
Webber - HSEQ Specialist - Infrastructure Management
Ferrovial
Ottawa, ON · Kanata, ON
- Full-time
Assist in setup and maintenance of HSEQ administrative files.
Added 2 months ago
V
Warehouse Associate
Vallen
Edmonton, AB
- Full-time
An exciting opportunity has become available to join our team as a Warehouse Associate. You would be responsible for providing general warehouse assistance in accordance with the position…
Added 1 month ago
Tax Law - Tax Litigation, Senior Associate - Toronto
EY
Toronto, ON
We currently have an excellent career opportunity for a Tax Litigation Senior Associate. EY’s global alliance of independent law firms cooperate with our offices worldwide to provide our…
Added 1 month ago
LC
Future Student Advisor
Lambton College
Sarnia, ON
- Full-time
This is a temporary part-time support staff position replacing a Bargaining Unit member, reporting to the Associate Director, Marketing & Student Recruitment working 24 hours per week at an…
Added 1 month ago
V
Receptionist Associate
Vanguard
Toronto, ON
- Full-time
…seeking a highly professional and detail-oriented Receptionist Associate to serve as the first point of contact for our office. This role plays a key part in shaping the day-to-day…
Added 1 month ago
HR
Associate, Order Fulfillment
Holt Renfrew
Vancouver, BC
- Full-time
The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and…
Added 1 month ago
S
Généraliste, Ressources humaines / Human Resources Generalist
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
…learning • Sysco product discounts • Preferred vendor discounts • Associate Resource…
Added 1 month ago
MI
Senior Associate, Nexus, Client Delivery
MUFG Investor Services
Halifax, NS
- Full-time
Added 5 months ago
V
Technical Consultant ABAP - Analyst Industry Templates
Vistex
Canada
- Full-time
…activities. This role works closely with Senior Analysts and Associate Architects to support industry template deployments and ensure system accuracy and…
Added 1 month ago
IR
Solicitor Associates
Impact Recruitment
Vancouver, BC
- Full-time
…commercial, and wills and estates. The firm has strong junior associate support and excellent administrative resources for you to utilize as you continue business development efforts and…
Added 1 month ago
B
Banking Associate-Trade Settlement-CSC
BeachHead
Toronto, ON
- $17.6 to $30.71 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Banking Associate-Trade Settlement-CSC. This position involves handling day-to-day financial operations within a…
Added 1 month ago
T
Customer Support Associate
tiptap
Burlington, ON
- Full-time
We seek a highly skilled, empathetic, and self-motivated individual to join our team as a Customer Support Associate. If you thrive in a fast-paced environment and are committed to…
Added 1 month ago
HF
Client Account Specialist
Hybrid Financial Ltd.
Toronto, ON
- Full-time
This role is ideal for candidates with experience in positions such as: Customer Service Representative, Retail Sales Associate, Bank Teller, Financial Services Representative, Personal…
Added 1 month ago
OA
Assistant HR Manager - Head Office
OpenRoad Auto Group
Richmond, BC
- Full-time
Support, coach, and advise Management on Associate matters, including disciplinary action, employee relations, performance management, engagement, health and safety, recruitment, disability…
Added 1 month ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Calgary, AB · Horizon Heights Thrift Store
- Full-time
Must have good interpersonal and communication skills (oral)
Added 1 month ago
WI
Paralegal, Seniors Housing
Welltower™ Inc. (NYSE:WELL)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Education: Bachelor’s degree in relevant field with 5 years’ experience, or Associate’s Degree with an additional 2 years (7+ years) of paralegal experience.
Added 1 month ago
MH
Intermediate Associate, Business Advisory
McGovern Hurley LLP
Toronto, ON · North York, ON
- $58,000 to $80,000 CAD / year
- Full-time
Note: We operate in a hybrid model, with two in-office days per week at our North York office
Added 1 month ago
BP
Property Manager
Brookfield Properties
New Westminster, BC
- Full-time
Undergraduate Degree in General Studies or an Associate Degree in General Studies.

tiptap

Customer Support Associate

Burlington, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-3 years of demonstrable experience in a customer-facing support or customer success role.
Posting language: English
Posted: Sep 15, 2026

Original job description

About Us

People around the globe just don’t carry cash anymore. With no current digital alternative for quick impulse donations and small-denomination cash transactions, tiptap created a simple acceptance device for a cashless economy.

We seek a highly skilled, empathetic, and self-motivated individual to join our team as a Customer Support Associate. If you thrive in a fast-paced environment and are committed to delivering exceptional customer experiences, we would love to hear from you.

The Role

At tiptap, the customer experience is at the heart of everything we do. As a Customer Support Associate, you will serve as a primary point of contact for our customers across email, phone, and web channels. You will educate clients, guide setup and onboarding, troubleshoot technical challenges, manage tickets, and ensure a smooth, effortless journey. You will work closely with internal teams such as Product, Tech Support, Operations, Sales and Finance to coordinate resolutions, analyze support trends, and continuously improve overall service quality.

This will be a full-time in-office role based out of our Burlington office (Monday to Friday, 9:00 AM – 5:00 PM EST, with occasional evening and weekend requirements).

Roles and responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and live chat, delivering friendly, prompt, and supportive service.
Guide customers through products, features, and web dashboards, sharing best practices and optimizing customer setup and adoption.
Log, manage, and troubleshoot incoming issues using our ticketing system and internal dashboard, coordinating with cross-functional teams (Tech, Operations, Finance, Sales) for efficient resolution.
Analyze customer feedback, ticketing data, and ERP reports (NetSuite) to identify trends, highlight process improvements, and proactively address recurring issues.
Contribute to customer education resources including FAQs, tutorials, and support documentation to empower client self-service.

Required skills and qualifications

1-3 years of demonstrable experience in a customer-facing support or customer success role.
Minimum of a College Diploma or relevant Bachelor's degree in Business, Communications, or a related field.
Excellent written and verbal communication skills, with an emphasis on clarity, active listening, and empathy.
Experience with web technologies, ticketing systems, and customer support platforms.
Working knowledge of tools and platforms such as Google Workspace (G-Suite), ERP systems (NetSuite), telephony tools (Aircall), and CRM software (HubSpot).
Strong analytical, problem-solving, and organizational skills with high attention to detail.
Ability to multi-task, manage workload prioritization, and adapt quickly in a fast-paced fintech environment.
Strong interpersonal skills with the ability to collaborate effectively across cross-functional teams.
Ability to learn quickly and adapt if any of the listed technical skills or tools are not currently present.

Nice to have skills

Fluency in French (Bilingual French/English oral and written skills) is a strong asset.
Prior experience working with payment systems, point-of-sale hardware, or transaction processing.
Experience with customer dashboard navigation and client onboarding workflows.
Familiarity with customer service analytics, reporting tools, and SLA tracking.

Forward your resume to careers@tiptappay.com

Apply on LinkedIn About employer

More about this job

Responsibilities

The Customer Support Associate serves as the primary point of contact for customers, managing inquiries via phone, email, and chat while troubleshooting technical issues. They also coordinate with cross-functional teams to resolve problems and contribute to customer education resources to improve service quality.

Requirements

Candidates must have 1-3 years of experience in a customer-facing role and hold at least a College Diploma or Bachelor's degree. Proficiency in customer support platforms, ticketing systems, and ERP software like NetSuite is required, along with strong analytical and communication skills.

Skills

Customer support
Technical troubleshooting
Communication
Active listening
Empathy
NetSuite
Google Workspace
Aircall
HubSpot
CRM software
Ticketing systems
Problem-solving
Data analysis
Client onboarding
Time management

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Fintech
NetSuite
Google Workspace
Aircall
HubSpot
CRM
Ticketing System
ERP
Onboarding
Technical Support
Data Analysis
SLA
Payment Systems
Point-of-sale
Transaction Processing
Customer Experience
Troubleshooting
Client Education
Reporting Tools

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Work requirements

Jobs in Canada