customer service manager - retail
- Brampton, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Languages
English
Education
- Secondary (high) school graduation certificate
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Direct and control daily operations
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- Conduct performance reviews
- Supervise office and volunteer staff
- 5-10 people
More about this job
Responsibilities
Direct and organize daily retail operations, including merchandise and service selection, pricing, budgeting, and monitoring sales and expenses. Manage a team of 5–10 people, including recruitment, hiring, supervision, performance reviews, and resolution of customer or supply issues.
Requirements
Requires a secondary (high) school graduation certificate and 1 year to less than 2 years of experience. The role is on-site and involves supervising 5–10 people.
Skills
- Daily Operations Management
- Staff Management
- Staff Scheduling
- Market Research
- Sales Analysis
- Merchandise Planning
- Pricing Policies
- Budgeting
- Revenue and Expense Monitoring
- Recruitment and Hiring
- Performance Reviews
- Customer Complaint Resolution
- Supply Shortage Resolution
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Sales
Keywords
- Retail
- Automotive
- Customer Service
- Daily Operations
- Staff Management
- Staff Scheduling
- Market Research
- Consumer Demand
- Sales Volumes
- Competitor Analysis
- Merchandise Planning
- Pricing Policies
- Credit Policies
- Budgeting
- Revenue Monitoring
- Expense Monitoring
- Staffing Requirements
- Customer Requests
- Customer Complaints
- Supply Shortages
- Recruitment
- Hiring
- Supervision
- Performance Reviews