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Tirecraft

Customer Service Representative

Ingersoll, ON, N5C 3J7, Canada

This is an hourly position with wages beginning from $23.00, based on experience. · Full-time

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Job details

Pay: This is an hourly position with wages beginning from $23.00, based on experience.
Job type: Full-time
Apply by: Jan 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

Customer Service Representative
Distribution Centre, Ingersoll

Tirecraft is a proudly Canadian owned and operated expert in tires and automotive services. We’re looking for a detail-oriented and customer-focused Customer Service Representative to join our growing Distribution Centre team in Ingersoll. In this role, you’ll be responsible for processing orders, coordinating shipments, handling customer inquiries, and supporting daily operations. We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.

This is an hourly position with wages beginning from $23.00, based on experience.

Helping Canadians Get Ahead

Core Values:
Be the Hero: Go the extra mile, making someone’s day, be humble, offering plus ones (+1).
Be Positive: Passion, pride, dedicated, fun.
Be Better: Get stuff done, desire to improve, willing to learn, try new things, great ideas, opportunity, insightful, continuous improvement.
Do the Right Thing: Honest, no BS, team player, customer first. “Everyone Gets Home Safe”

Benefits:

Benefits Package including Health and Dental coverage + more
Employee Assistance Program (EAP)
Employee Purchase Program
Birthday off with pay
Ministry Certification(s) available
Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

Answer incoming customer calls and accurately process orders and requests in a timely manner. Enter orders into the Costar system and pick orders with the shipping receiving dock to ensure a timely schedule and delivery.
Communicate with customers on back-order status and provide requested information accurately and in a timely manner.
Accurately enter and process National Accounts as required information into supplier websites to ensure accurate credit is processed. Monitor entries, ensure supplier processes details. Process credits upon receipt to respective customers.
Process outgoing less than truck load (LTL) shipments. Enter pickup requests online to respective LTL carriers. Process required documents and provide copies to the shipper/receivers for scheduled pickup.
Receive and process incoming supplier shipments in Costar. Verify product quantity and pricing, report any issues to the Distribution Centre/Logistics Manager, and handle discrepancies online to ensure proper credit is issued.
Communicate with the Distribution Centre Manager any products that are missing customer pricing, ensure proper pricing levels are established.
Communicate with the Distribution Centre Manager any in demand product but not on order.
Process day ends in Costar when necessary to back fill for vacations.

Qualifications

Previous customer service experience within a distribution or manufacturing facility
Previous experience with passenger, commercial, agricultural, and off road tires
Valid driver’s license and clean abstract
Organized with keen attention to detail and accuracy
Passionate about customer service

Interested applicants should submit their resume via this ad. We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for a new vacancy.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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More about this job

Responsibilities

The Customer Service Representative is responsible for processing orders, coordinating shipments, and handling customer inquiries within the Distribution Centre. They also manage supplier documentation, monitor inventory levels, and ensure accurate data entry into the Costar system.

Requirements

Candidates must have previous customer service experience in a distribution or manufacturing environment and familiarity with various tire types. A valid driver's license and a clean driving abstract are also required for this role.

Skills

Customer service
Order processing
Shipment coordination
Data entry
Inventory management
Logistics support
Communication
Attention to detail
Costar system
LTL shipping
Problem solving
Time management

Benefits

Health coverage
Dental coverage
Employee Assistance Program
Employee Purchase Program
Birthday off with pay
Ministry Certification
Employee Stock Ownership Plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Distribution Centre
Order Processing
Logistics
Costar
LTL Shipments
Inventory
Tires
Shipping
Receiving
Data Entry
National Accounts
Supply Chain
Automotive Services
Customer Support

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