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Added 16 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 7 mins ago
CD
Business Development Manager
Consolidated Dealers Co-Op Inc.
Winnipeg, MB
- Full-time
Are you a hunter, relationship builder and driven sales professional who loves opening doors, winning new business and building lasting partnerships?
Added 37 mins ago
NB
AVP & Regional Lead, Western Canada Advisory Group
National Bank of Canada
Calgary, AB
- Full-time
team of experienced advisory professionals, support the structuring and
Added 37 mins ago
NB
Private Banker
National Bank of Canada
Moncton, NB
- Full-time
A career as a Private Banker with the Private Banking 1859 team at National Bank means acting as a credit professional and providing financial planning advice to a high-net-worth clientele.…
Added 1 hour ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Answer/direct phone lines incoming to nursing station.
Added 2 hours ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 3 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…prisons in Montreal, Quebec. The incumbent will act as the direct link between the principal investigator, the research team, and the external stakeholders, including study recruitment…
Added 3 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 3 hours ago
FA
Industrial Mechanic (Millwright)
FTAI Aviation
Montreal, QC
- Full-time
FTAI Aviation is seeking a skilled Industrial Mechanic to support the maintenance, calibration, and reliability of production equipment and facilities. In this role, you will perform…
Added 3 hours ago
BT
Senior Accountant, Audit & Accounting
Baker Tilly Canada
Toronto, ON
- Full-time
Ongoing professional development, including paid courses, certification and membership dues
Added 3 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Previous exposure to SR&ED, tax incentives, public accounting, or professional services. Direct SR&ED experience is not required.
Added 5 hours ago
PH
Medical Oncologist - BC Cancer - Prince George
Provincial Health Services Authority
Prince George, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 5 hours ago
FP
Sales Development Representative
Found People Inc.
Toronto, ON
- Full-time
Build relationships through clear communication, consistent follow-up and a professional approach.
Added 6 hours ago
BA
Sr. Account Executive
Boundless AI
Toronto, ON
- Full-time
Professional development opportunities and career growth.
Added 7 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…Engineering programs, as well as the Department's research-based and professional graduate programs, including but not limited to the professional MEng programs in Biomedical Systems and…
Added 7 hours ago
PH
General Practitioner in Radiation Oncology - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 8 hours ago
OW
Eyewear Stylist - Oshawa
Oscar Wylee
Oshawa, ON
- Temporary
Direct and professional communication skills complemented by outstanding listening skills.
Added 8 hours ago
BG
Senior Renewable Energy Technical Advisor
BTY Group
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
Grow your career: Take advantage of continuous learning opportunities and professional development support designed to help you advance.
Added 8 hours ago
SI
Senior Paid Social Manager
Scribd, Inc.
Vancouver, BC
- Full-time
We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize…
Added 8 hours ago
AR
Hospitality Manager
Atria Retirement Canada
Winnipeg, MB
- $51,000 to $58,650 CAD / year
- Full-time
…benefits program, we offer resources and opportunities designed to support your health, financial well-being, and professional…
Added 9 hours ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Review and oversee indirect tax compliance engagements and support clients through audits, assessments, objections, and appeals.
Added 10 hours ago
TA
Sales Representative
The Acquisition Group
AB
- Full-time
Are you a goal-driven sales professional with a passion for helping people connect to innovative home services? Our client, a trusted and established TELUS vendor is currently hiring a…
Added 10 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
Support the development and implementation of the Safety Management System (SMS).
Added 13 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Answer/direct phone lines incoming to nursing station.
Added 13 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Full-time
…they are away. The position is ideal for an experienced credit professional who wants to grow into a future management role while contributing to a collaborative, growth-oriented…
Added 13 hours ago
U
Route Service Representative - UniFirst Canada
UniFirst
Fort McMurray, AB
- Full-time
Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst…

TJX Canada – Winners, Marshalls, HomeSense

Staff Technology Operations Lead, Service & Transition (ITSM)

Mississauga, ON, Canada

$105,152.2 to $155,152.2 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $105,152.2 to $155,152.2 CAD / year
Job type: Full-time
Apply by: Nov 14, 2026
Experience: 5-8 years’ experience in IT Operations
Posting language: English
Posted: Oct 15, 2026

Original job description

TJX Companies

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores - WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family - a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We’re looking for a(n) Staff Technology Operations Lead, Service & Transition (ITSM) to play a pivotal role in ensuring the seamless introduction of new and evolving technology services into our Stores and Merchandising environments. In this highly visible, cross-functional role, you will lead Service Design & Transition activities across multiple projects, partnering with Product, Architecture, Operations, and Shared Services teams to assess impacts, manage risks, and ensure operational readiness for successful service launches. This is a fantastic opportunity to collaborate with teams across global IT, build an extensive professional network, and gain exposure to innovative business initiatives that are shaping the future of the organization. If you're passionate about continuous improvement, influencing change, and challenging the status quo, you'll have a meaningful opportunity to help mature and enhance our Service Design & Transition processes while driving lasting business impact.

Why Work With Us?

We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Management Incentive Plan along with a robust Retirement Savings Program
A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
Enjoy Associate discounts at our stores, available to you and eligible family members.
Comprehensive training and development resources designed to help you learn, grow, and succeed.
Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do

Coordinate and lead Service Design activities to ensure smooth execution
Manage risks and dependencies in the design phase
Collaborate across teams to produce a high quality, comprehensive Service Design Package (SDP), which serves as a guide for developing, testing, and implementing services. Incorporating; Support Model, Service Level Management, non-functional requirements, Faliure Mode Analysis, Monitoring & Alerting, Disaster Recovery & Cyber Security requirements
Coordinate impact assessments for all impacted stakeholders
Ensure Service Acceptance Criteria is defined with impacted Operational support teams, including vendors.
Govern, facilitate & track completion of all operational readiness criteria defined within the Service Acceptance Workbook, ensuring seamless delivery of requirements and management of risks during the project lifecycle
Obtain support acceptance; hold Service Transtion Go/No-Go
Ensure effective warranty and early life management where zero-day warranty cannot be met
Escalate blockers and risks proactively
Provide Epic & Leadership status reporting
Maintain Service Design & Transition global epic tracker
Follow the established standards and processes for Service Design and Transition
Collect lessons learned and feedback to SD&T process owner
Promote the adoption of best practices in Service Design & Transition and contribute to the continual improvement of the processes, standards and tools
Support with communication & training to stakeholders when required

Skills & Knowledge

Understanding of the ITIL service lifecycle (strategy, design, transition, operation, CSI) and enterprise service management
Experience in project management, with the ability to handle multiple projects simultaneously and meet deadlines.
Excellent prioritization, organization, documentation and process modeling skills
Demonstrates advanced communications skills to collaborate with stakeholders and influence others
Continuous improvement mindset
Results oriented with energy and passion

About You

Applicable education or skillset / training / experience
5-8 years’ experience in IT Operations
Experience of ITIL framework
Understanding of SAFe Agile
Experience in project management
ITIL 3 or 4 Foundation

Posting Details

Posting End Date: November 19, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

60 Standish Court

Location:

CAN Home Office Mississauga ON

Salary Range: CAD $ 105,152.20-$155,152.20 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Apply About employer

More about this job

Responsibilities

Lead Service Design and Transition activities across projects, coordinating impact assessments, risks, dependencies, service documentation, and operational readiness with cross-functional teams. Secure operational support acceptance and transition approvals, oversee warranty and early-life management, report status, and improve service transition processes and standards.

Requirements

The role calls for 5–8 years of IT Operations experience, knowledge of the ITIL framework, and an understanding of SAFe Agile. Candidates should also bring project management experience, ideally with ITIL 3 or 4 Foundation, and strong communication, organization, prioritization, documentation, and process modeling skills.

Skills

IT Service Management
ITIL
Service Design And Transition
Project Management
Risk Management
Stakeholder Collaboration
Operational Readiness
Service Level Management
Failure Mode Analysis
Monitoring And Alerting
Disaster Recovery
Cybersecurity
Process Modeling
Prioritization
Communication
Continuous Improvement

Benefits

Health Care Spending Account
Associate And Family Assistance Program
Well-Being Resources
Management Incentive Plan
Retirement Savings Program
Vacation Package
Vacation Trade Program
Associate Discounts
Training And Development Resources
Career Growth Opportunities
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITIL 3
ITIL 4 Foundation
SAFe Agile
Service Design
Service Transition
Service Design Package
Service Acceptance Workbook
Service Level Management
Operational Readiness
Support Model
Non-Functional Requirements
Failure Mode Analysis
Monitoring And Alerting
Disaster Recovery
Cybersecurity
Project Management
Risk Management
Dependency Management
Impact Assessment
Warranty Management
Early-Life Management
Continuous Improvement
Global IT
Retail Technology

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