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Added 8 mins ago
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Client Service Representative - Lethbridge Mayor Magrath (6-12 Months Term)
ATB
Lethbridge, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 8 mins ago
A
Everyday Banking Advisor - Pincher Creek
ATB
Pincher Creek, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 8 mins ago
A
Branch Manager, Carstairs
ATB
Carstairs, AB
- Full-time
…truly thrive. Our Leader DNA model sets the standard for how we lead people, drive business performance, and shape a dynamic future. This is the place for purpose-driven individuals ready…
Added 8 mins ago
A
Senior Compensation Specialist
ATB
Remote, Canada
- Full-time
- Remote
…performance scorecards and an RSU-style long-term incentive (LTI) program, ensuring balance between paying for performance, retaining talent, risk mitigation, and governance…
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Senior Program Manager, Talent Development
Twilio
Remote, Canada
- Full-time
- Remote
…professional excellence. Acting as a strategic thought partner and program lead for flagship development initiatives, you will be a key leader in the evaluation, design, and execution of…
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Interim Store Director (10 Month Contract)
sephora.com
Calgary, AB
- Full-time
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…
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Manager I, Inside Sales
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sarnia, ON · Toronto, ON
- Full-time
Lead by example, HSE program to promote an incident and injury free culture. Be proactive in ensuring health and safety of opportunity team throughout.
Added 8 mins ago
SC
district manager, North York, ON
Starbucks Coffee Company
Toronto, ON
- $84,300 to $111,250 CAD / year
- Full-time
Lead a team of leaders: motivate, coach and strengthen Store Managers as team leaders, retail operators and business owners.
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Développeur UX Full Stack et UI UCC
Ericsson
Montreal, QC · Quebec, QC
- Full-time
…delivering high-quality software solutions. As a Technical Lead, you will help shape the technical direction of projects, mentor team members, and contribute to building robust,…
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Head of Product Engineering Group 4
Ericsson
Ottawa, ON
- Full-time
You will be lead development organization in the baseband SW development domain for 6G in North America from the PEU, interfacing lead customers on 6G plans and quality efforts. The role…
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Head of Product Engineering Group 2
Ericsson
Ottawa, ON
- Full-time
You will be lead development organization in the baseband SW development domain for 5G CR and G5 deliveries from the PEU, interfacing lead customers on 5G CR plans and quality efforts.
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5G ou spécialiste du cœur de paquets
Ericsson
Montreal, QC · Quebec, QC
- Full-time
…an experienced hands-on contributor and informal technical lead, you will help ensure the product meets market needs and quality…
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DCN Project Director
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Director to lead the delivery of a Data Center project location consisting of multiple buildings and associated infrastructures…
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Assistant Manager
EssilorLuxottica Group
Ottawa, ON
Partner with store manager to lead & develop team
Added 22 mins ago
NS
Dental Hygienist - Public Health
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
…health and reduce health inequities. The Dental Hygienist is the lead on oral health /initiatives and participates collaboratively in advocacy work as it relates to oral health. They use a…
Added 22 mins ago
A
Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
Identify, support, and lead projects aimed at scaling up the way the Supply organization leverages on data, insights, and intelligence.
Added 22 mins ago
A
Senior Manager, Marketing Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 22 mins ago
A
Senior Manager, Performance Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 22 mins ago
A
Senior Manager, Marketing Analytics (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 22 mins ago
IS
Production Controller- Ship Repair
Irving Shipbuilding
Halifax, NS
- Full-time
…applicants must meet requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations…
Added 23 mins ago
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Sr Spec, IT
Vale
Canada
- Full-time
Lead innovation initiatives and evaluate emerging technologies for business impact.
Added 37 mins ago
BH
Building Manager II - Resident (Lower Mainland)
BC Housing
Vancouver, BC
- Full-time
Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
Added 37 mins ago
NS
Health Services Leader - Primary Health Care
Nova Scotia Health Authority
Truro, NS
- Full-time
The Health Services Lead, Primary Health Care is a member of the Primary Health Care leadership team and is responsible for advancing priorities of the portfolio via supporting the ongoing…
Added 37 mins ago
PT
Director, Product Engineering
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
Lead and develop a cross-disciplinary engineering team - currently six engineers across mechanical, electrical, and firmware - with a clear expectation to scale the team in line with…
Added 37 mins ago
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Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
Johnson & Johnson
NB · Brunswick, NB
- Full-time
Lead and oversee objective financial and business analyses of new acquisitions, partnering relationships (i.e. options, licenses, equity investments, etc.), and divestitures, ensuring…

TJX Canada – Winners, Marshalls, HomeSense

Staff Technology Operations Lead, Service & Transition (ITSM)

Mississauga, ON, Canada

$105,152.2 to $155,152.2 CAD / year · Full-time

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Job details

Pay: $105,152.2 to $155,152.2 CAD / year
Job type: Full-time
Apply by: Nov 14, 2026
Experience: 5-8 years’ experience in IT Operations
Posting language: English
Posted: Oct 15, 2026

Original job description

TJX Companies

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores - WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family - a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We’re looking for a(n) Staff Technology Operations Lead, Service & Transition (ITSM) to play a pivotal role in ensuring the seamless introduction of new and evolving technology services into our Stores and Merchandising environments. In this highly visible, cross-functional role, you will lead Service Design & Transition activities across multiple projects, partnering with Product, Architecture, Operations, and Shared Services teams to assess impacts, manage risks, and ensure operational readiness for successful service launches. This is a fantastic opportunity to collaborate with teams across global IT, build an extensive professional network, and gain exposure to innovative business initiatives that are shaping the future of the organization. If you're passionate about continuous improvement, influencing change, and challenging the status quo, you'll have a meaningful opportunity to help mature and enhance our Service Design & Transition processes while driving lasting business impact.

Why Work With Us?

We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Management Incentive Plan along with a robust Retirement Savings Program
A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
Enjoy Associate discounts at our stores, available to you and eligible family members.
Comprehensive training and development resources designed to help you learn, grow, and succeed.
Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do

Coordinate and lead Service Design activities to ensure smooth execution
Manage risks and dependencies in the design phase
Collaborate across teams to produce a high quality, comprehensive Service Design Package (SDP), which serves as a guide for developing, testing, and implementing services. Incorporating; Support Model, Service Level Management, non-functional requirements, Faliure Mode Analysis, Monitoring & Alerting, Disaster Recovery & Cyber Security requirements
Coordinate impact assessments for all impacted stakeholders
Ensure Service Acceptance Criteria is defined with impacted Operational support teams, including vendors.
Govern, facilitate & track completion of all operational readiness criteria defined within the Service Acceptance Workbook, ensuring seamless delivery of requirements and management of risks during the project lifecycle
Obtain support acceptance; hold Service Transtion Go/No-Go
Ensure effective warranty and early life management where zero-day warranty cannot be met
Escalate blockers and risks proactively
Provide Epic & Leadership status reporting
Maintain Service Design & Transition global epic tracker
Follow the established standards and processes for Service Design and Transition
Collect lessons learned and feedback to SD&T process owner
Promote the adoption of best practices in Service Design & Transition and contribute to the continual improvement of the processes, standards and tools
Support with communication & training to stakeholders when required

Skills & Knowledge

Understanding of the ITIL service lifecycle (strategy, design, transition, operation, CSI) and enterprise service management
Experience in project management, with the ability to handle multiple projects simultaneously and meet deadlines.
Excellent prioritization, organization, documentation and process modeling skills
Demonstrates advanced communications skills to collaborate with stakeholders and influence others
Continuous improvement mindset
Results oriented with energy and passion

About You

Applicable education or skillset / training / experience
5-8 years’ experience in IT Operations
Experience of ITIL framework
Understanding of SAFe Agile
Experience in project management
ITIL 3 or 4 Foundation

Posting Details

Posting End Date: November 19, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

60 Standish Court

Location:

CAN Home Office Mississauga ON

Salary Range: CAD $ 105,152.20-$155,152.20 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

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More about this job

Responsibilities

Lead Service Design and Transition activities across projects, coordinating impact assessments, risks, dependencies, service documentation, and operational readiness with cross-functional teams. Secure operational support acceptance and transition approvals, oversee warranty and early-life management, report status, and improve service transition processes and standards.

Requirements

The role calls for 5–8 years of IT Operations experience, knowledge of the ITIL framework, and an understanding of SAFe Agile. Candidates should also bring project management experience, ideally with ITIL 3 or 4 Foundation, and strong communication, organization, prioritization, documentation, and process modeling skills.

Skills

IT Service Management
ITIL
Service Design And Transition
Project Management
Risk Management
Stakeholder Collaboration
Operational Readiness
Service Level Management
Failure Mode Analysis
Monitoring And Alerting
Disaster Recovery
Cybersecurity
Process Modeling
Prioritization
Communication
Continuous Improvement

Benefits

Health Care Spending Account
Associate And Family Assistance Program
Well-Being Resources
Management Incentive Plan
Retirement Savings Program
Vacation Package
Vacation Trade Program
Associate Discounts
Training And Development Resources
Career Growth Opportunities
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITIL 3
ITIL 4 Foundation
SAFe Agile
Service Design
Service Transition
Service Design Package
Service Acceptance Workbook
Service Level Management
Operational Readiness
Support Model
Non-Functional Requirements
Failure Mode Analysis
Monitoring And Alerting
Disaster Recovery
Cybersecurity
Project Management
Risk Management
Dependency Management
Impact Assessment
Warranty Management
Early-Life Management
Continuous Improvement
Global IT
Retail Technology

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