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Added 12 mins ago
WC
Co-Manager
Walmart Canada
Cobourg, ON
- Full-time
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Added 1 hour ago
W
Co-Manager
Walmart
Cobourg, ON
- Full-time
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Added 1 hour ago
RC
Supervisor, Talent Acquisition Operations – Campus Programs & Interviews
RSM Canada
Toronto, ON
- Full-time
Added 2 hours ago
TT
Retail Store Associate Part Time Winners Smart Centers
The TJX Companies, Inc.
Courtenay, BC
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 3 hours ago
MO
Licensing Assistant
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
…including travel between multiple locations during the same workday. Travel may be required during the morning, afternoon or evening, depending on operational…
Added 3 hours ago
TC
Associé/Associée de Magasin de Détail Temps Partiel Winners- Place Du Royaume
TJX Companies
Chicoutimi, QC
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 3 hours ago
TC
Retail Store Associate Part Time Winners - East Village
TJX Companies
Calgary, AB
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 3 hours ago
TC
Staff Technology Operations Lead
TJX Companies
ON · Mississauga, Ontario
- $105,152.2 to $155,152.2 CAD / year
- Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 3 hours ago
TC
Retail Store Associate Part time Seasonal - Winners
TJX Companies
Mississauga, ON
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 3 hours ago
DI
Senior Vue.js Developer - HYBRID (1900) 105-115K
Direct IT Recruiting Inc.
Toronto, ON
- $105,000 to $115,000 CAD / year
- Full-time
Type: Full-Time, 7.5-hour workday, 37.5 hours/week
Added 4 hours ago
C
Bilingual Sales Associate, Apartments.com/ Associé(e) aux ventes bilingue, Apartments.com - Montréal, Québec
CoStar
Montreal, QC
- Full-time
Added 5 hours ago
BH
Building Manager II - Resident (Lower Mainland)
BC Housing
Vancouver, BC
- Full-time
Employer’s building fire safety plans, during the normal workday;
Added 5 hours ago
TC
Retail Store Associate Part-time Seasonal - Winners - Taunton Gardens
TJX Canada – Winners, Marshalls, HomeSense
Whitby, ON
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 5 hours ago
TC
Retail Store Associate Part Time Winners - East Village
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 5 hours ago
TC
Staff Technology Operations Lead, Service & Transition (ITSM)
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $105,152.2 to $155,152.2 CAD / year
- Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 5 hours ago
TC
Retail Store Associate Part time Temporary Winners
TJX Canada – Winners, Marshalls, HomeSense
Owen Sound, ON
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 5 hours ago
WC
Senior Merchant
Walmart Canada
Mississauga, ON
- Full-time
Added 5 hours ago
WC
(CAN) Optician, Single Licensed
Walmart Canada
Bathurst, NB
- Full-time
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Added 5 hours ago
WC
(CAN) Produce Department Manager
Walmart Canada
Wetaskiwin, AB
- Full-time
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Added 5 hours ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Alma, QC
- Full-time
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Added 5 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
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Added 5 hours ago
WC
(CAN) Leader de nuit
Walmart Canada
Sainte-Agathe-des-Monts, QC
- Full-time
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Added 5 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Drummondville, QC
- Contract
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Added 5 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Sherbrooke, QC
- Full-time
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Added 5 hours ago
WC
Senior Product Manager
Walmart Canada
Mississauga, ON
- Full-time
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TJX Canada – Winners, Marshalls, HomeSense

Staff Technology Operations Lead, Service & Transition (ITSM)

Mississauga, ON, Canada

$105,152.2 to $155,152.2 CAD / year · Full-time

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Job details

Pay: $105,152.2 to $155,152.2 CAD / year
Job type: Full-time
Apply by: Nov 14, 2026
Experience: 5-8 years’ experience in IT Operations
Posting language: English
Posted: Oct 15, 2026

Original job description

TJX Companies

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores - WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family - a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We’re looking for a(n) Staff Technology Operations Lead, Service & Transition (ITSM) to play a pivotal role in ensuring the seamless introduction of new and evolving technology services into our Stores and Merchandising environments. In this highly visible, cross-functional role, you will lead Service Design & Transition activities across multiple projects, partnering with Product, Architecture, Operations, and Shared Services teams to assess impacts, manage risks, and ensure operational readiness for successful service launches. This is a fantastic opportunity to collaborate with teams across global IT, build an extensive professional network, and gain exposure to innovative business initiatives that are shaping the future of the organization. If you're passionate about continuous improvement, influencing change, and challenging the status quo, you'll have a meaningful opportunity to help mature and enhance our Service Design & Transition processes while driving lasting business impact.

Why Work With Us?

We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Management Incentive Plan along with a robust Retirement Savings Program
A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
Enjoy Associate discounts at our stores, available to you and eligible family members.
Comprehensive training and development resources designed to help you learn, grow, and succeed.
Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.

What You’ll Do

Coordinate and lead Service Design activities to ensure smooth execution
Manage risks and dependencies in the design phase
Collaborate across teams to produce a high quality, comprehensive Service Design Package (SDP), which serves as a guide for developing, testing, and implementing services. Incorporating; Support Model, Service Level Management, non-functional requirements, Faliure Mode Analysis, Monitoring & Alerting, Disaster Recovery & Cyber Security requirements
Coordinate impact assessments for all impacted stakeholders
Ensure Service Acceptance Criteria is defined with impacted Operational support teams, including vendors.
Govern, facilitate & track completion of all operational readiness criteria defined within the Service Acceptance Workbook, ensuring seamless delivery of requirements and management of risks during the project lifecycle
Obtain support acceptance; hold Service Transtion Go/No-Go
Ensure effective warranty and early life management where zero-day warranty cannot be met
Escalate blockers and risks proactively
Provide Epic & Leadership status reporting
Maintain Service Design & Transition global epic tracker
Follow the established standards and processes for Service Design and Transition
Collect lessons learned and feedback to SD&T process owner
Promote the adoption of best practices in Service Design & Transition and contribute to the continual improvement of the processes, standards and tools
Support with communication & training to stakeholders when required

Skills & Knowledge

Understanding of the ITIL service lifecycle (strategy, design, transition, operation, CSI) and enterprise service management
Experience in project management, with the ability to handle multiple projects simultaneously and meet deadlines.
Excellent prioritization, organization, documentation and process modeling skills
Demonstrates advanced communications skills to collaborate with stakeholders and influence others
Continuous improvement mindset
Results oriented with energy and passion

About You

Applicable education or skillset / training / experience
5-8 years’ experience in IT Operations
Experience of ITIL framework
Understanding of SAFe Agile
Experience in project management
ITIL 3 or 4 Foundation

Posting Details

Posting End Date: November 19, 2026

If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process.

This job posting is for an existing position vacancy within our organization.

TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.

Address

60 Standish Court

Location:

CAN Home Office Mississauga ON

Salary Range: CAD $ 105,152.20-$155,152.20 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

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More about this job

Responsibilities

Lead Service Design and Transition activities across projects, coordinating impact assessments, risks, dependencies, service documentation, and operational readiness with cross-functional teams. Secure operational support acceptance and transition approvals, oversee warranty and early-life management, report status, and improve service transition processes and standards.

Requirements

The role calls for 5–8 years of IT Operations experience, knowledge of the ITIL framework, and an understanding of SAFe Agile. Candidates should also bring project management experience, ideally with ITIL 3 or 4 Foundation, and strong communication, organization, prioritization, documentation, and process modeling skills.

Skills

IT Service Management
ITIL
Service Design And Transition
Project Management
Risk Management
Stakeholder Collaboration
Operational Readiness
Service Level Management
Failure Mode Analysis
Monitoring And Alerting
Disaster Recovery
Cybersecurity
Process Modeling
Prioritization
Communication
Continuous Improvement

Benefits

Health Care Spending Account
Associate And Family Assistance Program
Well-Being Resources
Management Incentive Plan
Retirement Savings Program
Vacation Package
Vacation Trade Program
Associate Discounts
Training And Development Resources
Career Growth Opportunities
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

IT Service Management
ITIL
ITIL 3
ITIL 4 Foundation
SAFe Agile
Service Design
Service Transition
Service Design Package
Service Acceptance Workbook
Service Level Management
Operational Readiness
Support Model
Non-Functional Requirements
Failure Mode Analysis
Monitoring And Alerting
Disaster Recovery
Cybersecurity
Project Management
Risk Management
Dependency Management
Impact Assessment
Warranty Management
Early-Life Management
Continuous Improvement
Global IT
Retail Technology

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