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TK Elevator

Operations Manager - Ottawa (New Installation and Modernization)

Ottawa, ON, Canada

Compensation range: $145,000 to $195,000 · Full-time

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Job details

Pay: Compensation range: $145,000 to $195,000
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field
Posting language: English
Posted: Oct 27, 2026

Original job description

What you will be doing:

Oversee all aspects of the employee lifecycle, including hiring, training, performance management, learning & development, and departures

Conduct performance evaluations, coaching, and development plans for direct reports
Develop a culture of accountability and continuous improvement. Inspire followership
Foster a strong safety-first culture by conducting regular audits, enforcing strict compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and ensure a secure work environment
Lead regular safety meetings and training sessions to enhance employee skills, ensure safety protocol adherence, and foster industry best practices
Develop and implement plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements
Direct field labor forces and support personnel (internal and external) to meet or exceed customer expectations in scheduling and repair delivery.
Manage departmental budgets, costs, and profitability with effective & efficient allocation of resources
Build and maintain strong relationships with key stakeholders. Strive to exceed expectations through proactive communication and collaboration
Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction
Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success
Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support
Maintain up-to-date knowledge of federal, provincial, and local elevator industry code requirements
Prepare reports, as required
Other duties as assigned

What do you bring:

Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field
Demonstrated experience in people management, including the ability to lead, inspire, develop trust, and gain commitment from a diverse team. Ability to develop & grow team capabilities to deliver excellent service
Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally
Strong financial acumen, with experience managing budgets and cost control. Familiarity with sales processes related to service and repair, new construction, and modernization projects
Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills
Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment
Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting
Proficiency in MS Office (Excel, Word, Outlook) and enterprise resource planning (ERP) systems with ability to adapt to new processes & systems
Knowledge of elevator codes, safety regulations, and industry best practices, including CSA B44 and applicable Safety Codes Act requirements (Ottawa Safety Codes Council)
Experience working in a unionized environment and managing to a collective agreement
Valid driver’s license and ability to travel within Ottawa and the surrounding region on operational needs

What we offer

Compensation range: $145,000 to $195,000
This role offers a car allowance or company vehicle and fuel card
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Bonus plans for all positions
Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

Existing Position: Perm Full-time

What Makes Us Special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Apply online today!

Please note: We only consider applications submitted through our online system.

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

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More about this job

Responsibilities

Lead employee lifecycle and field operations for new installation and modernization, including staffing, performance development, safety, scheduling, and customer service. Manage budgets, resources, quality assurance, stakeholder relationships, and compliance with applicable elevator codes and safety requirements.

Requirements

Requires at least five years of relevant operational or field management experience, preferably in the elevator industry or a related technical field, along with demonstrated people leadership and financial management experience. Candidates should have knowledge of elevator codes and safety regulations, experience in a unionized environment, strong technical and communication skills, proficiency with Microsoft Office and ERP systems, and a valid driver’s license.

Skills

People Management
Performance Management
Safety Compliance
Team Leadership
Budget Management
Cost Control
Customer Service
Stakeholder Relations
Resource Management
Quality Assurance
Conflict Resolution
Technical Document Interpretation
Mechanical And Electrical Comprehension
Elevator Code Knowledge
Microsoft Office
ERP Systems

Benefits

Car Allowance Or Company Vehicle
Fuel Card
Company Pension
Dental Care
Disability Insurance
Employee Assistance Program
Extended Health Care
Life Insurance
On-Site Parking
Paid Time Off
Vision Care
Bonus Plans
Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Elevator Industry
New Installation
Modernization
Field Operations
Employee Lifecycle
Performance Management
Learning And Development
Safety Audits
Safety Training
Safety Compliance
Scheduling
Budget Management
Cost Control
Profitability
Customer Service
Quality Assurance
Resource Management
Elevator Codes
CSA B44
Safety Codes Act
Unionized Environment
Collective Agreement
Microsoft Excel
Microsoft Word
Microsoft Outlook
ERP Systems
Mechanical Comprehension
Electrical Comprehension
Technical Specifications
Conflict Resolution

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