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Added 12 mins ago
Senior IT Project Manager, Enterprise Transformation
Toromont Cat
Concord, ON
Full-time
Support change management efforts by collaborating on communications, training, stakeholder engagement, and adoption strategies.
Added 12 mins ago
Senior Water Resources Engineer
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · Oakville, ON · Toronto, ON · Windsor, ON · North York, ON
Full-time
Support multi-disciplinary projects or programs.
Added 12 mins ago
Server - Braven
Oliver & Bonacini
Edmonton, AB
$15 CAD / week
Full-time
You’re accurate and precise when entering information into the POS system ensuring communications are clear for the BOH team
Added 26 mins ago
Director of Sales - Compact Construction Equipment (Central Region)
Brandt Group of Companies
Mississauga, ON
Full-time
Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
Added 26 mins ago
HR Change Specialist
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
Full-time
Support the rollout of North American change initiatives by coordinating orientation logistics, circulating regional employee communications, and maintaining accurate and up-to-date FAQ…
Added 26 mins ago
Senior Surface Landman
ROWJOBS.com - Right of Way Jobs Online
Calgary, AB
Full-time
…asset team to help develop and implement business strategies to support one of Canadian Natural’s many geographic areas.This role requires an individual who is flexible, adaptable and has a…
Added 26 mins ago
Senior Analyst, Product Enablement: Governance and GTM Strategy
Payments Canada
Ottawa, ON · Toronto, ON
…consolidation, and internal consulting, providing critical support for business controls and governance oversight while remaining distinct from Go-To-Market frameworks and…
Added 26 mins ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
…readiness tracking, framework administration, and program delivery support. The scope does not encompass external business development, public relations, policy lobbying, or corporate…
Added 26 mins ago
Invigilator (Casual Part Time)
Mohawk College
Hamilton, ON
Part-time
Possess excellent interpersonal, oral and written communications skills; be self-directed; have the ability to work with minimal supervision.
Added 26 mins ago
Operations Manager, Office of the VP, Students, International & Infrastructure
Mohawk College
Hamilton, ON
…serves as a key liaison to internal and external stakeholders in support of divisional and institutional…
Added 57 mins ago
Experienced Dispatcher
Whistler Blackcomb
Whistler, BC
Temporary
…tracking. The Administrative Assistant/Dispatcher manages internal communications through radio, phone, and online platforms, ensuring timely coordination of daily operations. This position…
Added 57 mins ago
Systems Admin - Senior | Must-Have: Siebel CRM Admin, Oracle DB, EAI/REST | Eval: Technical (40%), Knowledge (25%), Comm (25%), OPS (10%)
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Systems Administrator/Operations Support Specialist - Senior
Added 57 mins ago
Contract Administrator
VIA HFR - VIA TGF Inc
Montreal, QC
…train project connecting Quebec City and Toronto. With the support of the Government of Canada, this innovative project aims to improve the quality of life of our citizens, strengthen ties…
Added 1 hour ago
Bilingual Client Success & Systems Specialist
Aramark Canada
Mississauga, ON
Full-time
In this role, you'll combine technical support, client training, relationship management, and system administration to help our customers successfully use our proprietary purchasing and…
Added 1 hour ago
Intermediate IT Project Manager
Special Olympics Canada
Toronto, ON
$68,000 to $95,000 CAD / year
Contract
Support communications, training coordination, rollout planning, and user adoption activities for new technologies and business processes.
Added 1 hour ago
Project Specialist - Airport Operations
Vancouver Airport Authority
Vancouver, BC
Full-time
Coordinate and support the delivery of complex projects by managing project plans, schedules, budgets, resources, risks, and stakeholder communications to achieve successful outcomes.
Added 2 hours ago
Registered Nurse/Registered Psychiatric Nurse (RN/RPN), Mental Health Emergency Department - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
Full-time
Support the process of admission and transfer to inpatient units by supporting the needs of the patient and their family, providing information to the receiving unit and facilitating…
Added 2 hours ago
Operations & Logistics Coordinator
T-Lane Transportation
AB · Edmonton, AB
Full-time
Manage DAWG communications and monitor inbound operational emails
Added 2 hours ago
Creative Services Coordinator
National Bank of Canada
AB · Edmonton, AB
Full-time
…events, social media content, and behind-the-scenes content to support marketing, communications, and brand…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 2 hours ago
Technical Account Manager
TLC Solutions
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Company Description TLC Solutions is a managed IT services and communications provider that has been supporting clients since 1999, starting in the Valley of British Columbia and now…
Added 3 hours ago
Interfacility Transport Coordinator - VECTRS
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Monitor and operate communication systems to ensure efficient and essential communications are maintained and documented.
Added 3 hours ago
Interfacility Transport Coordinator - VECTRS
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Monitor and operate communication systems to ensure efficient and essential communications are maintained and documented.
Added 3 hours ago
Project Officer - DLCP
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…to manage project information and issues; manage agreements; support Shared-Health related MJA project communications; issue and track the completion, execution, and delivery of relevant…
Added 3 hours ago
Staff Pharmacist
Shared Health-Soins Communs
Winnipeg, MB
Full-time
…use; assisting in the training/teaching of new pharmacists, support staff, and students, and participating in educational sessions; and performing other related duties as…

TLC Solutions

Technical Account Manager

Vancouver, BC, Canada
Greater Vancouver Metropolitan Area, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Description TLC Solutions is a managed IT services and communications provider that has been supporting clients since 1999, starting in the Valley of British Columbia and now serving businesses across BC, Alberta, and the United States. The company is built on transparency, expertise, and reliability, and is proud to maintain long-term client relationships. TLC Solutions is guided by values of Teamwork, Joy, Loyalty, Accountability, and Honesty, and a vision to deliver “Technolojoy” by helping organizations love and leverage technology. The team partners closely with each client to provide tailored computer systems support, managed IT services, strategic and technical consulting, and enterprise-class solutions. Operating with flexible month-to-month agreements, TLC Solutions focuses on delivering measurable value aligned with clients’ short- and long-term business goals.

Role Description The Technical Account Manager is a full-time, on-site role based in the Greater Vancouver Metropolitan Area. Reporting to Head of Account Management, This role is responsible for managing assigned client accounts, building trusted relationships, and serving as the primary point of contact for technology-related needs. Day-to-day activities include coordinating managed IT services, overseeing technical support requests, and ensuring timely resolution of issues through effective troubleshooting and collaboration with internal teams. The Technical Account Manager will help define client technology roadmaps, participate in strategic planning, and align solutions with business objectives. The role also includes identifying opportunities to enhance services, supporting sales and renewal discussions, and maintaining accurate documentation and reporting for client environments.

Qualifications

Candidates should possess strong Account Management and client relationship skills, including experience serving as a primary point of contact.
Candidates should possess Technical Support and Troubleshooting skills to understand issues, prioritize incidents, and coordinate effective resolutions.
Candidates should possess Sales and upselling skills to identify service improvements and support technology recommendations aligned with client goals.
Candidates should possess Project Management skills to plan, coordinate, and deliver technology initiatives on time and within scope.
Relevant experience in managed IT services, MSP environments, or IT consulting is beneficial.
Strong communication, presentation, and documentation skills, with the ability to explain technical concepts to non-technical stakeholders.
Ability to work collaboratively with technical teams, demonstrate accountability, and manage multiple client priorities in a fast-paced environment.
Post-secondary education in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience; relevant certifications (e.g., ITIL, Microsoft, Cisco) are an asset.

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More about this job

Responsibilities

Manage assigned client accounts as the primary contact for technology needs, coordinating managed IT services and support requests to ensure timely issue resolution. Develop client technology roadmaps, align solutions with business goals, identify service opportunities, support sales and renewals, and maintain accurate documentation and reporting.

Requirements

Candidates should have account management and client relationship experience, technical support and troubleshooting skills, and the ability to coordinate projects and support sales opportunities. Relevant managed IT services, MSP, or IT consulting experience is beneficial; strong communication and documentation skills and post-secondary education in a related field or equivalent practical experience are expected, while ITIL, Microsoft, or Cisco certifications are assets.

Skills

Account Management
Technical Support
Troubleshooting
Sales
Upselling
Project Management
Strategic Planning
Technology Roadmapping
Incident Prioritization
Managed IT Services
IT Consulting
Communication
Presentation
Documentation
Stakeholder Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
IT Services
IT Consulting
MSP
Account Management
Client Relationships
Technical Support
Troubleshooting
Incident Prioritization
Technology Roadmaps
Strategic Planning
Project Management
Sales
Upselling
Service Renewals
Client Documentation
Reporting
ITIL
Microsoft
Cisco
Computer Systems Support
Technology Consulting
Enterprise Solutions
Business Objectives

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